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    • The role will suit someone who has been in 2nd Line Support for several years and has a minimum experience of 2 years in L3.
    • Able to remain calm under pressure.
    • As an IT Support Engineer or 1st/2nd line helpdesk support, you will have a background of working with IT Networks and infrastructure (LANs, WANs, switches,…
    • You'll also benefit from one-to-one support from expert coaches and gain industry-relevant skills that will prepare you for a successful career in network…
    • Salary: £34,000 - £36,500 per annum (dependent on experience).
    • Contract: Full Time | Permanent.
    • Working alongside the IT Manager, you'll help oversee day-to-day…
    • Exposure to Palo Alto Network, Cisco routers and switches, and firewalls.
    • Candidates must have experience working in modern technology organizations capable of…
    • Basic networking skills - Routers, firewalls and switches.
    • Speed Medical is one of the largest providers of medico legal reports in the UK, working in Speed…
    • Contract: Full-Time Hours / Permanent.
    • Salary: Competitive (Dependent on Experience).
    • You’ll collaborate closely with the Infrastructure Manager and wider IT…
    • Excellent, achievable career progression to 2nd and 3rd line support roles.
    • Starting basic salary of £27k-£32k depending on experience.

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Job Post Details

Level 3 IT Engineer - job post

Creative Networks
5.0 out of 5 stars
Greater Manchester
From £30,000 a year - Full-time
Responded to 75% or more applications in the past 30 days, typically within 3 days.

Job details

Pay

  • From £30,000 a year

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

Greater Manchester

Full job description

About Us

Creative Networks is an established and long-standing MSP.

Join a rapidly growing Managed IT Services provider offering exceptional professional development opportunities, free training, a relaxed working environment, and friendly, people-focused culture.

Job Description:

We are looking for a Support Engineer who has experience working in an MSP as a Support Engineer, with clients around the UK. You will be working as part of a service desk team.

The role will suit someone who has been in 2nd Line Support for several years and has a minimum experience of 2 years in L3. The ideal candidate will have a strong background, Networks, Servers, Virtualisation and Desktop. and Microsoft 365 portal and associated tasks and be keen to grow with us.

Key Skills & Experience

The successful candidate must be able to demonstrate the following key skills and experience:

  • Excellent communication skills, both verbal and written.
  • Operates well unsupervised.
  • Takes ownership willingly.
  • Able to remain calm under pressure.
  • Manages customers’ expectations effectively.
  • Can explain highly complex technical issues in “layman's” terms.
  • Proficient fault finder and problem solver.
  • Flexible and adaptable to changing environments.
  • Is logical in approach.
  • Takes a long-term view.
  • Is helpful, fair and demonstrates a “give and take” attitude.
  • Demonstrate strong technical and personal leadership to colleagues.
  • Strong customer service focus & strives to deliver service excellence.
  • Solid experience of 2nd Line support and currently working as L3.
  • Have experience in Router and Switch Installs.
  • Understanding of Networking principles.
  • Understanding of VOIP Telephony.
  • Have an experience in using technologies like Azure, AWS, Hyper -V in a MSP environment.

Main Duties and Responsibilities

  • Provide 3rd Line and pre sales IT Support.
  • Support clients onsite.
  • Respond to system failures in a timely manner.
  • Create and maintain procedures for new and existing processes.
  • Troubleshooting customer technical faults and driving fault resolution
  • To assume a lead role in the analysis, diagnosis, escalation, execution and resolution of incidents and problems affecting the customer base.
  • Identify trends in Service Desk calls and where appropriate perform root cause analysis.
  • Client service management and relationship building.

In return we offer

This is an exceptional opportunity for anyone willing to take on the challenge and develop their IT career.

  • Attractive salary & benefits packages – we offer an attractive salary package.
  • Training and development.
  • Normal office hours Monday to Friday. 9.00am till 6.00pm UK time.

Pay: From £30,000.00 per year

Ability to commute/relocate:

  • Greater Manchester: reliably commute or plan to relocate before starting work (required)

Experience:

  • Level 2 IT Engineering: 5 years (required)
  • Level 2 IT Support Engineering: 2 years (required)

Licence/Certification:

  • Driving Licence (required)

Work Location: In person

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