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Job Post Details

Junior IT Support Engineer - job post

TAG UK
4.0 out of 5
TAG UK in London W10
£22,000 - £25,000 a year - Permanent, Full-time

Job details

Here’s how the job details align with your profile.

Pay

  • £22,000 - £25,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

TAG UK in London W10

Benefits
Pulled from the full job description

  • Company events
  • Company pension
  • Employee assistance programme
  • Employee discount
  • Health & wellbeing programme
  • Private dental insurance
  • Private medical insurance

Full job description

The Who

In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world—to set the example of how touring and travel should be done. The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG.

We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. So, whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be feeling ready to take on the world.

The Why

At TAG, our company values matter. We appreciate our staff working as a Team, having Ambition and being Genuine.

You will have a passion for the job you do, as well as a drive to want to do better—in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!

The What

As a Junior IT Support Engineer you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:

· Provide first level support for all desktop issues including advanced troubleshooting across all relevant IT verticals (end user hardware, mobility, desktop applications, printing/scanning, network fundamentals, updates and patching)

· Deploy computers, laptops, printers, mobile phones etc. and the associated technology behind those devices (OS imaging, application installation, mobile device management, security hardening etc.)

· Provide users with mailboxes, licences and permissions on both on-premises active directory/Azure AD and office 365 and 8x8 unified comms solution

· Develop and maintain processes around systems management, security, hardware, and software inventory; physical maintenance of systems as required

· Performing daily/monthly/annual IT routine tasks i.e., validating security controls, reviewing log management system, anti-virus etc.

· On/Off boarding end-users following company policy and procedures

· Maintaining company hardware and software assets

· Perform other duties as assigned

The How

To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.

We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As a Junior It Support Engineer there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.

· Recent university graduate in Computer Science / Computing subject area or a minimum of 6-12 months experience in a 1st line IT support role

· Excellent verbal and written communication skills with an ability to build rapport and trust with team members

· Experience administering Microsoft Active Directory, Azure, M365 & Office 365 and supporting Windows 10 & Windows 11 OS

· Strong analytical & troubleshooting skills

· Consistent attention to detail and high levels of accuracy

· An IT certification in service/support or working towards MCSA, CompTIA certification would be advantageous

The Where and When

This is a full-time role (35 hours per week) based in our London office.

You will report into the Service Delivery Manager, who is also based in London. There are other regional teams based in the UK, US, Saudi, South Africa and APAC that you may work closely with, too.

The Important Bit

As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. So, here’s our promise to you:

· Competitive salary DOE

· Private Medical and Dental Insurance

· Wellness/EAP programme

· Employee discounts

· Enhanced employer pension contributions

· Service-based holiday entitlement

We are also committed to offering an equal opportunity for all employees and applicants.

How to Apply

We want to know a bit about you. Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV/resume to sean.obrien@tag-group.com.

And before you press send, please make sure you’re eligible to work in the UK!

Job Types: Full-time, Permanent

Pay: £22,000.00-£25,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Health & wellbeing programme
  • Private dental insurance
  • Private medical insurance
  • Referral programme

Schedule:

  • Monday to Friday

Licence/Certification:

  • UK Bsc Degree in Computer Science/Computer Studies? (required)

Work authorisation:

  • United Kingdom (required)

Location:

  • London, W10 4BQ (required)

Work Location: In person

Reference ID: Junior IT Support Engineer

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