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    • Office-Based | Full-Time.
    • As part of our support team, you will provide 1st and 2nd line technical support to our client base, helping to resolve issues…
    • This is a highly visible, hands-on role where you’ll be the first point of contact for technical issues, troubleshooting, device management, and operational…
    • Technical Support (70%): Provide high-level 1st and 2nd line desktop support to a diverse client base of 25–250 users.
    • Answering calls and triaging all types of tickets at a first line level.
    • Providing second line support for the following systems:
    • The successful candidate will also hold a full UK driving licence, with no more than three penalty points on it and have access to suitable transport for work.
    • The successful candidate will also hold a full UK driving licence, with no more than three penalty points on it and have access to suitable transport for work.
    • Experience with RMM tools and service desk/ticketing systems.
    • Provide 2nd line remote support via the service desk across a wide customer base.
    • Gan gwmpasu 823 milltir sgwâr, mae'r Parc yn gartref i'r mynydd uchaf yng Nghymru, y llyn naturiol mwyaf yng Nghymru, a dros 26,000 o bobl.
    • This is an excellent opportunity for an experienced support professional who enjoys solving complex technical issues, working across a broad range of…
    • Log, manage, and resolve IT support tickets using the service desk system, escalating issues where necessary.
    • Based primarily at four main schools in Gravesend,…
    • Respond to inbound helpdesk calls and tickets, delivering comprehensive technical support both remotely and through client site visits.
    • You’ll gain hands-on experience working on a busy service desk, learning how to troubleshoot problems, manage requests, and support systems that keep the…
    • Experience with ticketing systems and IT service desks would be an advantage.
    • We are seeking an IT Technician to provide first-line IT support across the…
    • The post holders will provide assistance/support to the IT team, teaching staff, support staff and pupils and provide day-to-day technical support to the end…
    • Work alongside existing technicians and further develop your understanding of the role.
    • We encourage learning, with staff supported to develop towards their…

Job Post Details

IT Support Engineer - job post

PCN Computers Ltd
Unit 16, Livingstone Way, Taunton TA2 6BD
£28,000 - £35,000 a year - Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 6 days.

Job details

Pay

  • £28,000 - £35,000 a year

Job type

  • Permanent
  • Full-time

Location

Unit 16, Livingstone Way, Taunton TA2 6BD

Benefits

Pulled from the full job description

  • Free parking
  • Company pension

Full job description

IT Support Technician (1st / 2nd Line)

Office-Based | Full-Time

Salary

Competitive Salary + Career Development Opportunities

About Us

We are a growing Managed Service Provider (MSP) delivering IT support and cloud solutions to over 65 businesses across a variety of sectors. Our team prides itself on delivering exceptional customer service, proactive support, and modern technology solutions.

Due to continued growth, we are looking for an enthusiastic and customer-focused IT Support Technician to join our team. This is an excellent opportunity for someone looking to develop their technical skills, gain exposure to a wide range of technologies, and progress their career within a supportive and ambitious environment.

The Role

As part of our support team, you will provide 1st and 2nd line technical support to our client base, helping to resolve issues efficiently while delivering an outstanding customer experience.

You will work across a variety of Microsoft technologies, cloud platforms, and business systems, supporting organisations of different sizes and industries.

Key Responsibilities

  • Provide 1st and 2nd line technical support via phone, email, remote access, and onsite visits
  • Diagnose and resolve hardware, software, networking, and user-related issues
  • Support Windows, macOS, and Windows Server environments
  • Administer Microsoft 365 environments including Exchange Online, SharePoint, Teams, and user management
  • Manage devices through Microsoft Intune, including enrolment, compliance policies, and endpoint configuration
  • Maintain and support Microsoft Entra ID (Azure AD) users, groups, and access controls
  • Log, prioritise, and manage incidents and service requests using our IT service management platform
  • Assist with infrastructure upgrades, client onboarding, and project delivery
  • Support onsite installations of IT equipment and business systems
  • Contribute to continuous service improvement by identifying recurring issues and recommending solutions
  • Provide guidance and training to end users on best practices and security awareness

Skills & ExperienceEssential

  • Previous experience in an IT Support, Service Desk, or Helpdesk role
  • Strong troubleshooting skills across Windows and Microsoft environments
  • Experience administering Microsoft 365 services
  • Familiarity with Microsoft Intune and endpoint management
  • Knowledge of Microsoft Entra ID (Azure AD)
  • Understanding of networking fundamentals including DNS, DHCP, TCP/IP, and VPN technologies
  • Experience working with ticketing and ITSM systems
  • Excellent communication and customer service skills
  • Strong organisational and problem-solving abilities

Desirable

  • Experience working within a Managed Service Provider (MSP)
  • Knowledge of cybersecurity best practices including MFA, Conditional Access, and endpoint protection
  • Experience with backup and disaster recovery solutions
  • Microsoft, CompTIA, or equivalent certifications
  • Exposure to Azure cloud services

What We Offer

  • Structured career progression
  • Exposure to a broad range of technologies and projects
  • Ongoing training and certification support
  • Supportive team environment
  • Opportunities to develop cloud, infrastructure, and security skills
  • Company pension scheme
  • Holiday entitlement
  • Regular performance and salary reviews

If you're passionate about technology, enjoy solving problems, and want to be part of a growing MSP where your development is genuinely supported, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: £28,000.00-£35,000.00 per year

Benefits:

  • Company pension
  • Free parking

Ability to commute/relocate:

  • Taunton TA2 6BD: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • IT Technical support: 1 year (preferred)

Language:

  • English (required)

Licence/Certification:

  • Car Driving Licence (required)

Work Location: In person

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