Skip to main content
Post your CV and find your next job on Indeed!

IT Help Desk Technician jobs

Sort by: -
    • We're looking for a capable and personable 1st/2nd Line Support Engineer to work on-site, full-time, at one of our valued customers.
    • Assisting onsite network technicians with secondary fixing as required.
    • This is a varied, hands-on role supporting both business and residential clients across…
    • Reporting to the Service Desk Team Leader, you'll play a key role in supporting colleagues across the business while developing your technical expertise…
    • We are looking for a Junior IT Support Technician to provide first-line technical support to end users.
    • The role involves assisting with common IT and PC-…
    • Proven experience as an IT service desk agent or other customer support role.
    • Private healthcare from Day 1.
    • From £26,000 per year + night shift allowance.
    • The successful candidate will be responsible for supporting users, maintaining IT infrastructure, troubleshooting technical issues, deploying hardware, and…
    • Your primary responsibility will be to support users in Poole, London, and Durham.
    • Travel within the UK is expected to support both the London office and the…
    • Collaborate with the AIT HQ team to help implement wider IT initiatives and contribute to service improvements.
    • Triage and allocate Service Desk tickets and help the Team by organisation of resources where appropriate.
    • To ensure efficient resolution of escalated incidents…
    • You will then attempt to fix the issue by following the steps and procedures that are provided before escalating the issue to second line support if all options…
    • Proven track record of working on a remote technical support desk.
    • As a 1 line cloud service engineer You will provide proactive maintenance of CT’s Cloud…
    • Lead and inspire: Mentor technicians, foster collaboration, and build a culture of excellence.
    • Step into the Spotlight as a 3rd Line Support Technician.*.
    • Enjoys being out on site, not just behind a desk.
    • Health and Wellbeing: Standing desk and walking pads available for office use.
    • IT support: 1 year (required).
    • 2+ years in a service desk or IT support role.
    • As a Service Desk Engineer, you’ll be the first point of contact for our clients — taking ownership of…
    • Answering calls and triaging all types of tickets at a first line level.
    • Providing second line support for:
    • Hardware maintenance through a 3rd party (warranty).

Job Post Details

1st/2nd Line IT Support Technician - job post

icode systems ltd
Fareham
£27,000 - £30,000 a year - Permanent, Full-time

Job details

Pay

  • £27,000 - £30,000 a year

Job type

  • Permanent
  • Full-time

Location

Fareham

Benefits

Pulled from the full job description

  • Sick pay
  • Free parking
  • Company pension
  • Company events
  • On-site parking

Full job description

We are looking for an IT Support Technician to provide on-site support to one of our key clients.

We're looking for a capable and personable 1st/2nd Line Support Engineer to work on-site, full-time, at one of our valued customers. You'll be their primary point of contact for IT support — resolving issues at the desk, keeping their systems healthy, and escalating to our wider technical team when needed. It's a great role for someone who enjoys variety, likes building relationships with the people they support, and wants to develop their skills across Microsoft, networking, virtualisation and backup technologies.

Because you'll be embedded with the customer, we're after someone who is confident working independently, communicates clearly with non-technical users, and takes real ownership of the service they deliver.

Responsibilities

  • Provide a contact point for staff, resolving technical issues and queries
  • Familiarise yourself with the IT estate and the business in general, enabling you to provide valuable input in to customer reviews and planning
  • Collaborate with colleagues to ensure IT systems are operating as expected
  • Review dashboards and respond to alerts raised by our automated monitoring
  • Escalate issues in house or to vendor support
  • Maintain documentation and accurate records of activity
  • Attend remote sites as required

Requirements

  • Proven IT related problem solving skills
  • Happy in a customer facing role, in person and remote
  • Experience of Microsoft operating systems and Office 365 management
  • Full UK driving license

Desirable

  • Knowledge of TCP/IP, VLANs and networking
  • Familiar with AWS and Azure

Job Types: Full-time, Permanent

Pay: £27,000.00-£30,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Free parking
  • On-site parking
  • Sick pay

Ability to commute/relocate:

  • Fareham, Hampshire: reliably commute or plan to relocate before starting work (required)

Experience:

  • IT support: 1 year (required)

Licence/Certification:

  • Driving Licence (required)

Work Location: In person

Let Employers Find YouUpload Your Resume