IT Helpdesk Trainee jobs

Job Overview

Do you love IT and Tech? Would you like to work with a friendly team, learning from specialists? We provide Managed IT Services to small to medium sized businesses based primarily throughout the South West. The team are growing and they are looking for an apprentice to assist in the provision of IT support services customers and to liaise with other members of the team. This is a really exciting opportunity to develop your IT skills and learn from a team of true experts.

Responsibilities

Working in a supportive team, you’ll be providing support via telephone, remote support tools and at customer premises primarily supporting Microsoft Windows based networks, systems, desktop and cloud applications. You’ll also have the opportunity to be involved in the planning and execution of larger project work, including server installation / upgrades, office relocations, new office set up etc.

There is also an opportunity to learn and be involved in entire business, assisting with improving the office function, identifying and developing business opportunities, quoting new business and analysing the progress of the business.

You will learn:

• Respond to phone and email support and customer requests in a timely fashion
• Attempt to resolve support requests and issues before escalating
• Check customer Backups daily, resolving and monitoring on-going issues and liaising with support
• Check daily customer Anti-Virus software status and escalate accordingly
• Assist in arranging support diary and liaise with customers to arrange convenient appointments
• Document important customer information and procedures
• Provide accurate notes of work carried out and enter time and equipment costs for billing purposes in helpdesk system
• Maintain all information on the customer database
• Forward quotes and recommendations to customers as required
• Assist in the purchase software or hardware as required
• Assist with large projects – i.e. office moves, server installations
• Delivery and setup of equipment at customer sites
• Developing opportunities with current customer base
• Other duties as needed or required

Information Communications Technician Training

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:

• Data Security
• Hardware & Software
• Computer Networking and so much more.

You will undertake the ground-breaking Information Communications Technician Level 3qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.

The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:

• Cloud & Mobile Technologies
• Technical Problem Solving
• Advanced-Data Security
• Computer Networks
• IT Communication & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Progression

As a growing, people first organisation, we are dedicated to investing in their staff with opportunities to expand into all areas of the business, from IT Support to Technical Sales to IT Account Management. Based on your skills and focus, you will have the opportunity to grow with the company with ongoing training and exposure to new technology, scenarios and workload.

Culture & Benefits

We’re a people-focused business, and the social side of what we do is a huge part of our culture. We love bringing together individuals with great energy, strong people skills, and a genuine enjoyment of building relationships, as these qualities help create a positive environment for both our team and our customers.

Their customer focused, people first approach is designed to help their customers be successful. The businesses success will lead from the customer’s success. With strong customer, supplier and staff relationships at the forefront of everything you do, you can look forward to the following benefits:

• Auto-Enrolment Pension Scheme
• Private Medical Insurance
• Health Care Cash Plan
• Death in service cover
• Critical Illness cover

INDIT

Pay: £15,500.00-£16,500.00 per year

Work Location: In person