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Job Post Details

Baltic Apprenticeships logo

IT Support Apprenticeship - job post

Baltic Apprenticeships
3.4 out of 5 stars
Reading RG2 6UU
£18,000 a year - Full-time, Apprenticeship
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • £18,000 a year

Job type

  • Apprenticeship
  • Full-time

Shift and schedule

  • Monday to Friday

Location

Reading RG2 6UU

Benefits

Pulled from the full job description

  • Annual leave
  • Employee assistance programme
  • Company pension
  • Discounted gym membership

Full job description

Are you ready to kick-start your career in the dynamic world of IT? Are you passionate about innovation, problem-solving, and making a real impact? Look no further! Baltic Apprenticeships are thrilled to be partnering with CPS to hire an enthusiastic individual to join CPS as an IT Apprentice and embark on an exciting journey of learning, growth, and opportunity.

With over 30 years of experience in delivering cutting-edge IT solutions to businesses worldwide, CPS are at the forefront of digital transformation. Their commitment to excellence, creativity, and teamwork drives everything they do, and they're looking for bright minds to join them in shaping the future of technology. They're not just a company, they're a community of tech enthusiasts, innovators, and problem solvers.

As an Apprentice on their Service Management Team, you'll work closely with their seasoned professionals to support both internal and external customers, ensuring the smooth operation of their systems. CPS also have a wealth of experience working with apprentices; guiding and supporting them through their journey, there is no better place to kick-start your IT career!

In this role, you’ll work towards your Level 3 Information Communications Technician, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:
Assist in the installation, configuration, and maintenance of hardware and software systems.

Provide technical support to end-users, troubleshooting hardware and software issues.

Assist in the setup and maintenance of network infrastructure, including routers, switches, and firewalls.

Assist in the management of user accounts, permissions, and access rights.

Monitor and maintain computer systems and networks, ensuring optimal performance and security.

Assist in the implementation of data backup and disaster recovery procedures.

Assist in the procurement and inventory management of IT equipment and software.

Stay up-to-date with emerging technologies and industry trends, sharing knowledge with the team.

Collaborate with Delivery Service professionals to identify and implement process improvements.

Engage with resolver groups to ensure timely resolution of service requests and incidents.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:
Salary – £18,000

25 Days Annual Leave

37.5 Hours Per Week – Monday – Friday

3 shift patterns on rotation: 8am-4:30pm, 9am-5:30pm, and 9:30am-6pm

Your birthday day off

Access to Costco Membership

Discounted Gym Membership

PMI with Vitality Health

Medical Cash Plan with Medicash

Employee Assistance Programme via Health Assured

Workplace Pension

Death in Service with YuLife

Quarterly and annual star performer awards – voted for by your peers and colleagues

Opportunity to work with experienced IT professionals and learn from their expertise

Potential for career growth and advancement within the organisation

Desired Qualities, Skills and Knowledge:
Strong interest in information technology and a desire to pursue a career in the IT industry

Basic knowledge of computer hardware, software, and networking concepts

Excellent problem-solving and analytical skills

Strong communication and interpersonal skills

Ability to work well in a team environment and collaborate effectively

Proactive and self-motivated with a willingness to learn and take on new challenges

Familiarity with Microsoft Office Suite and other common software applications

Grade 4/C in Maths GCSE & Grade 5/C in English GCSE (REQUIRED)

Your Training with Baltic:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician!

Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT

Vacancy Information
Location

Reading
Postcode

RG2 6UU
Programme

ICT Support Technician - Level 3
Salary

£18,000
Reference

J-014237
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