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Job Post Details

IT Support Engineer
Echo
Keynsham BS31 1HS
£35,000 - £42,000 a year
Permanent, Full-time
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Job details

£35,000 - £42,000 a year
Free parking, Company pension, Cycle to work scheme, Company events, On-site parking
Permanent, Full-time
Keynsham BS31 1HS

Full job description

About the role:

We are seeking a highly motivated and technically skilled IT Engineer to join our team working in the South West and surrounding areas, supporting small to medium size businesses. This varied role involves support, installs and general IT works both remotely and on site where required, providing second-line technical support to end-users and clients, resolving escalated IT issues efficiently and professionally. The ideal candidate will possess strong technical expertise, problem-solving abilities, and excellent communication skills, Ideal candidate will have extensive knowledge on Microsoft Servers from 2012 to the latest OS and will be able to support & build these products.

Other elements will be works with Mimecast, Security, Cyber Security, Unifi Products & VOIP.

Key Responsibilities:

  • Installations on site such as routers, Telephone systems, PC, general hardware and license rollout.
  • Handle escalations from 1st & 2nd Line Support, diagnosing and resolving technical issues on the phone and onsite
  • Monitor and maintain system performance, security, and availability.
  • Provide technical support for hardware, software, and network issues.
  • Ensure incidents and requests are logged, updated and closed in the ticketing system within agreed SLAs.
  • Support project work such as upgrades, migrations and rollouts.

Required Skills and Experience:

  • Proven experience in IT support role (minimum 3 years preferred).
  • Microsoft 365 Certified (or be willing to obtain certification)
  • Strong knowledge of Microsoft Admin Center, Migration and implementation, Exchange Admin Center, Sharepoint & Endpoint Manager Admin Center, Microsoft Defender 365, ESET & Webroot Azure & endpoint experience, and cybersecurity best practices.
  • Sound understanding of IPv4 networking
  • Windows 11 OS Install & Support experience
  • Helpdesk support experience
  • Windows Server OS Install and support expertise
  • Active Directory System Admin understanding
  • Remote monitoring and management experience
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Full UK Driving License

Desirable:

Experience working with the following

  • AWS
  • Mimecast
  • Draytek Vigor
  • Unifi Wi-Fi Hardware
  • Managed switches

What We Offer:

  • A dynamic and collaborative working environment
  • Opportunities for professional development and training
  • Competitive salary package
  • Company Pension

.

Job Types: Full-time, Permanent

Pay: £35,000.00-£42,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Free parking
  • On-site parking

Work Location: In person

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