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    • 1st/2nd line IT support role, ideally within an MSP : 2 years (required).
    • Assist with network support (LAN/WAN/WLAN, DNS, DHCP).
    • Pay: £31,000.00 per year.
    • You will have previous experience in an IT support role, with strong analytical and problem-solving skills, and a good understanding of IT support processes and…
    • 2 years (minimum) of experience in IT support is required for this role;
    • Experienced tech experts to learn from;
    • Opportunities to grow and develop;
    • IT support experience (1st/2nd line).
    • Provide day-to-day IT support across office and warehouse teams.
    • Develop a strong understanding of both software and…
    • Experience using ticketing systems and documenting support requests.
    • Respond to support requests and troubleshoot hardware, software, and access-related issues.
    • Provide first-line IT support to end users.
    • Work alongside experienced IT professionals who will support your development.
    • Proven experience of delivering outstanding customer service in a technology support role.
    • Minimum 5 years' experience within an IT support or service desk…
    • Technical Support (70%): Provide high-level 1st and 2nd line desktop support to a diverse client base of 25–250 users.
    • Confidential well-being and counselling support.
    • Experience in support Mac OS X devices.
    • This position requires a high level of professionalism while performing…
    • Document and track support tickets using our ticketing system, Freshdesk.
    • Minimum two years of experience working in a First Line IT support role.
    • Document and track support tickets using our ticketing system, Freshdesk.
    • In person/field Second Line IT support: 2 years (required).
    • IT support: 4 years (required).
    • You'll be the go-to expert for complex technical challenges and the driving force behind a high-performing support team.
    • Provide technical support via phone, email, Microsoft Teams, and remote support tools.
    • Manage multiple open support tickets and prioritise workloads effectively…
    • Deployment Support Provide support during installations, testing, and go‑live activities.
    • Client Support & Training Provide client support, handle complaints,…
    • Document support interactions and solutions in the ticketing system.
    • Proven experience in a similar on-site role providing IT support.

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Job Post Details

IT Support Technician - job post

GPS Telelcoms Ltd.
Ashville Point, Runcorn WA7 3FW
£31,000 a year - Permanent, Full-time

Job details

Pay

  • £31,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

Ashville Point, Runcorn WA7 3FW

Benefits

Pulled from the full job description

  • Referral programme
  • Employee discount
  • Free parking
  • Store discount
  • Company pension
  • Discounted or free food
  • Health & wellbeing programme

Full job description

IT Support Technician (1st/2nd Line) – Full Time | On-Site | Runcorn (WA7)

We’re looking for a proactive and customer-focused IT Support Technician to join our growing Managed Service Provider (MSP), part of a wider group of companies. You’ll deliver 1st and 2nd line support to both internal group businesses and external clients, working across a diverse range of systems, users, and environments.

This is an on-site role based in Runcorn, offering hands-on experience in a fast-paced, multi-client setting.

What You’ll Do

  • Provide 1st & 2nd line support to internal users and external clients via phone, email, remote access, and on-site
  • Set up, configure and maintain PCs, laptops, mobile devices, and user accounts (MACD)
  • Support and administer Microsoft 365 environments across multiple customers
  • Troubleshoot hardware, software, printers, and connectivity issues
  • Assist with network support (LAN/WAN/WLAN, DNS, DHCP)
  • Support and maintain EPOS and payment terminal systems
  • Work with third-party vendors and telecoms providers where required
  • Maintain system security, backups, and endpoint compliance
  • Contribute to IT projects, rollouts, and client onboarding
  • Accurately log and manage tickets, assets, and software licensing across clients

What We’re Looking For

  • Experience in a 1st/2nd line IT support role, ideally within an MSP or multi-site environment
  • Strong knowledge of Windows 10/11 and Microsoft Office
  • Experience with helpdesk/ticketing systems and device builds
  • Good understanding of networking fundamentals and infrastructure
  • Excellent customer service and communication skills
  • Ability to prioritise, multitask, and work under pressure across multiple clients
  • A proactive, flexible, and team-oriented attitude

Nice to Have

  • Experience with Microsoft Intune (Endpoint Manager)
  • Familiarity with Sage software
  • Exposure to telecoms/VoIP systems
  • Knowledge of Microsoft Entra (Azure AD) or SharePoint
  • Experience supporting EPOS or payment solutions

Requirements

  • Full UK driving licence
  • Right to work in the UK
  • Ability to commute to or relocate to Runcorn (WA7 3FW)

What You’ll Get

  • Full-time, permanent role (Monday–Friday)
  • Free/discounted food and employee discounts
  • Free on-site parking
  • Health & wellbeing programme
  • Your birthday off every year
  • Option to buy back additional holiday after 1 year of service

Pay: £31,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Referral programme
  • Store discount

Ability to commute/relocate:

  • Runcorn WA7 3FW: reliably commute or plan to relocate before starting work (required)

Experience:

  • 1st/2nd line IT support role, ideally within an MSP : 2 years (required)
  • helpdesk/ticketing systems and device builds : 2 years (required)
  • networking fundamentals and infrastructure : 2 years (required)

Licence/Certification:

  • Driving Licence (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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