IT Support Engineer jobs

Digital Phone Company Group Ltd

IT Support Engineer

Permanent

Working Hours – Full-time, Monday to Friday 9.30am to 5.30pm (36.25 hours per week)

Salary – £30,000 - £35,000 depending on experience

Digital Phone Company is a leading retail communications and technology provider, delivering consumer telephony, broadband and TV packages across a diverse retail estate. The groups’ B2B company, Cedaro, offers business connectivity through mobile, VOIP, fixed line and broadband solutions to clients across East Anglia and further afield.

Working alongside our IT Systems Administrator, we are seeking a proactive and people-focused IT Support engineer to support our users, help maintain our internal IT systems and provide onsite support across our branch network. This role is ideally suited to an individual looking to broaden their experience across Microsoft 365, infrastructure, cyber security and telecommunications technologies while becoming a key member of our operational team.

The successful candidate will work closely with management, staff and third-party technology partners to ensure our systems remain secure, reliable and fit for purpose whilst supporting ongoing technology improvements. We are actively reviewing our cyber security, Microsoft 365 services and infrastructure strategy, making this an exciting opportunity to be involved in meaningful technology projects, working with an experienced IT Administrator.

What does the role involve?

The role will maintain our IT infrastructure and support end-users across the following key responsibilities:

• User and branch support – providing first and second-line support to all group users and locations, including travel to branch locations for on-site support as required.
• Hardware support & installations - Install, configure and support all IT equipment, including new hardware and workstation setups.
• Administer Microsoft 365 users, licences and access controls and assist with Microsoft Intune device management and security policies.
• Support Exchange Online, Outlook, Teams, SharePoint and OneDrive.
• Monitor and maintain servers, cloud services and core business systems including internal CRM and POS systems.
• Support delivery of cyber security initiatives and improvements, assisting with Cyber Essentials and Cyber Essentials Plus readiness activities.
• Participate in technology improvement projects, supporting infrastructure refreshes and system upgrades.

Is this role right for me?

We are looking to recruit a talented individual who is prepared to work hard, take on responsibility and place their own stamp on the role. The successful candidate will deliver excellent support to users across all company locations whilst maintaining high levels of system availability and reliability. They will need to build positive relationships with operational teams and branch managers and ensure technology standards are consistently applied across all locations. The successful candidate will also contribute to the successful delivery of infrastructure and business improvement projects whilst supporting ongoing cyber security improvements.

Essential Skills & Experience

You should have the following skills and experience:

• Minimum 2 years' experience in an IT support, helpdesk or systems administration role.
• Experience supporting Windows 11 environments.
• Good working knowledge of Microsoft 365 and an understanding of Active Directory and/or Microsoft Entra ID.
• Basic networking knowledge, including Wi-Fi, switches and internet connectivity.
• Strong troubleshooting and problem-solving skills with excellent communication and customer service abilities.
• Ability to manage workload independently and prioritise effectively.
• Full UK driving licence and a willingness to travel occasionally between company branches and sites.

Desirable Skills & Experience

The following are considered desirable but not essential skills and experience:

• Experience with Microsoft Intune.
• Experience with Teams Phone, VoIP or telecommunications systems.
• Familiarity with cyber security best practices and knowledge of backup and disaster recovery solutions.
• Experience supporting multi-site businesses.
• Microsoft and/or vendor certifications.

This role would suit an ambitious IT Support Engineer looking to take the next step into a varied, multi-site IT position with responsibility and guided autonomy.

If the role interests you and you feel you are a good fit, please apply without delay, sending your CV and covering letter stating your academic qualifications and previous experience.

Closing Date: 30th September 2026

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount

Experience:

• IT support, helpdesk or systems administration: 2 years (required)

Licence/Certification:

• UK driving licence and access to a car (required)

Work Location: In person