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Job Post Details

Concept IT Services logo

Senior IT Support Engineer (2nd Line / MSP / Microsoft 365) - job post

Concept IT Services
Tanfield Lea Industrial Estate North, Stanley DH9 9DB
£30,000 - £40,000 a year - Full-time

Job details

Pay

  • £30,000 - £40,000 a year

Job type

  • Full-time

Location

Tanfield Lea Industrial Estate North, Stanley DH9 9DB

Benefits

Pulled from the full job description

  • Annual leave
  • Employee discount
  • Free parking
  • Company pension
  • Health & wellbeing programme
  • On-site parking

Full job description

About the Role

We’re looking for a strong 2nd Line IT Support Engineer to join our growing service team at Concept IT.

In this role, you’ll be responsible for resolving escalated IT issues across Microsoft 365 and core infrastructure environments, while developing your skills in modern technologies including Entra ID and Intune.

This role is ideal for someone who is confident at 2nd line level and wants to progress into more advanced technical work over time.

What You’ll Be Doing

  • Providing 2nd line support for incidents and service requests
  • Diagnosing and resolving issues across Microsoft and infrastructure environments
  • Taking ownership of tickets through to resolution (SLA-driven)
  • Supporting Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
  • Supporting user management across Active Directory and Entra ID
  • Assisting with device management using Intune and Autopilot
  • Supporting project work (e.g. M365 migrations, device deployments)
  • Documenting solutions and contributing to internal knowledge base

What We’re Looking ForEssential:

  • Experience in a 2nd Line IT Support role (ideally within an MSP)
  • Strong troubleshooting skills across:
  • Windows 10 / 11
  • Microsoft 365
  • Active Directory
  • Good understanding of networking fundamentals (DNS, DHCP, LAN/WAN)
  • Strong communication and organisational skills
  • Full UK driving licence

Desirable:

  • Experience supporting Microsoft Intune and device management
  • Exposure to Azure AD / Entra ID
  • Experience working with backup solutions (Veeam, Datto, Acronis)
  • Exposure to virtualisation (Hyper-V, VMware)

About Concept IT

Concept IT is an award-winning managed service provider established in 2005, supporting businesses across the North East.

We operate to ISO 9001, ISO 27001 and ISO 22301 standards, delivering structured, high-quality IT services with a strong focus on client relationships and continual improvement.

The Package

  • Salary: £30,000 – £40,000 depending on experience
  • Most hires typically fall between £32,000 – £36,000, with higher salaries for candidates demonstrating more advanced technical capability
  • Quarterly performance-based bonus
  • 29 days annual leave (including bank holidays)
  • Contributory pension scheme
  • Company vehicle or travel expenses
  • Health & wellbeing scheme
  • Free eye tests
  • Employee discount scheme
  • Free on-site parking

Working Hours

39 hours per week

  • Mon–Thurs: 08:30 – 17:30
  • Friday: 08:30 – 16:30

Includes participation in an on-call rota and occasional out-of-hours work.

Apply Now

If you’re a strong 2nd line engineer looking to develop your career in a structured, growing MSP, we’d love to hear from you.

Pay: £30,000.00-£40,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • Health & wellbeing programme

Experience:

  • 2nd Line IT Support: 2 years (required)

Licence/Certification:

  • Driving Licence (required)

Work Location: In person

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