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IT Support Engineer jobs in Bournemouth

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    • Participate in an out of hours support rota once competent.
    • Providing technical support for hardware, software, telephony and network systems.
    • View all SHOREFIELD HOLIDAYS LTD jobs - St. Leonards and St. Ives West jobs - IT Technician jobs in St. Leonards and St. Ives West
    • Salary Search: ICT Support Technician salaries in St. Leonards and St. Ives West
    • See popular questions & answers about SHOREFIELD HOLIDAYS LTD
    • Provide administrative support across Technology operations, governance activities and team initiatives.
    • Manage supplier records and support vendor onboarding…
    • This role includes line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and…
    • The role itself will be as a Trainer helping users of the Electronic Patient Record system on how to use it.
    • Job type & Shift Patterns*: Full time, Hybrid, 37.5…
    • The role itself will be as a Trainer helping users of the Electronic Patient Record system on how to use it.
    • Job type & Shift Patterns*: Full time, Hybrid, 37.5…
    • Providing Aftermarket support services to multiple customers and Air Forces across several different AAR systems.
    • Develop working relationships with customers.
    • Experience in technical installations, enablement, or support roles.
    • You'll also support the development of our installation teams through practical training,…
    • You’ll travel within your region, meet customers face‑to‑face, diagnose faults, and carry out high‑quality repairs that return devices to warranty‑approved…
    • Prioritise systems support tasks and monitor and maintaining system performance.
    • As an international organisation, occasional overseas travel may be required to…
    • Strong focus on customer service, user support and delivering effective solutions.
    • Provide day-to-day IT support and technical assistance to users across the…
    • Experience mentoring junior engineers or support team members.
    • Significant experience in technical support, field service, or engineering support within HVAC,…
    • Manage and support virtualisation platforms including VMware and Hyper-V.
    • Provide third line (Level 3) technical support and problem resolution across…
    • Fix production incidents in accordance with agreed procedures and where necessary co-ordinate the resolution of more difficult incidents by working closely with…
    • Work closely with experienced enforcement specialists to deploy and support standard products and customer-specific solutions.
    • Type of Employment: Full-time.
    • Maintain accurate records of support activities, asset inventories, and changes to systems and security settings.
    • High level of attention to detail.

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Job Post Details

ICT Support Technician
SHOREFIELD HOLIDAYS LTD
·
3.1
Oakdene Forest Park, St. Leonards and St. Ives West BH24 2RZ
Up to £37,500 a year
Permanent, Graduate, Full-time
Apply now

Job details

Up to £37,500 a year
Referral programme, Annual leave, Employee discount, Sick pay, Gym membership, Free parking, Additional leave, Store discount
Permanent, Graduate, Full-time
Oakdene Forest Park, St. Leonards and St. Ives West BH24 2RZ

Full job description

We are looking for a proactive and motivated ICT Support Technician to join our ICT team.

This is an exciting opportunity to play a key role in supporting the day-to-day operation, maintenance and development of ICT systems across Shorefield Holidays. You will provide technical support, help deliver ICT projects, maintain business-critical systems, and ensure colleagues across the business receive a high standard of technical assistance.

Working across multiple sites, you’ll be part of a team committed to innovation, reliability and exceptional service, helping to keep our parks connected and our technology running smoothly.

Key responsibilities:

· Providing technical support for hardware, software, telephony and network systems.

· Assisting with installation, configuration, maintenance and upgrade of ICT equipment and software.

· Diagnose and resolve technical issues, ensuring timely and effective service recovery for users and customers.

· Support the delivery and implementation of ICT projects and business system improvements.

· Monitor ICT systems and infrastructure, carrying out routine checks and maintenance activities.

· Assist with database administration and system management to ensure business continuity and minimise downtime.

· Deliver user training and guidance on ICT systems and software where required.

· Produce accurate management information, reports and system data as requested.

· Support ICT trainees through coaching and knowledge sharing.

· Contribute to the development and maintenance of ICT procedures, standards and documentation.

· Identify opportunities for system improvements and recommend cost-effective solutions and upgrades.

· Promote and maintain a strong health and safety culture, ensuring safe working practices are followed at all times.

· Undertake any other duties reasonably required to support the efficient operation of the ICT function and wider business.

· Participate in an out of hours support rota once competent.

About you:

· Full driving licence and vehicle to travel between sites.

· Passionate about technology and problem solving.

· Excellent communication and interpersonal skills.

· Strong troubleshooting and problem-solving skills.

· Ability to work independently and manage priorities effectively.

· A positive, customer focused approach.

· Committed to learning and developing new technical skills.

· Educated to A-Level standard or equivalent.

· Previous experience in an ICT support or similar technical role for over 1 year.

Shorefield Benefits:

· 28 days annual leave (bank holidays are included in the statutory allowance)

· Additional holiday awarded for length of service

· Birthday leave (after passing probation)

· Company events

· Discounted food

· Health and wellbeing programme

· Employee discount

· Gym membership

· Pool use

· Free on-site parking

· Referral programme

Job Types: Permanent, Full-time, Graduate

Pay: Up to £37,500.00 per year

Benefits:

  • Additional leave
  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • Gym membership
  • Health & wellbeing programme
  • On-site parking
  • Referral programme
  • Sick pay
  • Store discount

Experience:

  • Information Communication Technology: 1 year (required)

Licence/Certification:

  • Driving License? (required)

Work Location: In person

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