IT Support Engineer jobs in Leeds

Contract: Permanent

Hours of Work: 37.5 Hours Per Week Application Deadline: 29/10/2026

What You’ll Be Doing

We are seeking an experienced and proactive Senior IT Systems Engineer to join our IT Department.

This is a key technical role responsible for providing 3rd line infrastructure support, maintaining critical systems, supporting IT projects, and mentoring junior members of the IT team. Working closely with the IT Technical Team Leader, you will play an important role in ensuring the stability, security, performance, and availability of the Club's IT infrastructure.

The successful candidate will possess strong infrastructure, systems administration, and troubleshooting skills, alongside a commitment to delivering excellent customer service and technical support.

Key Responsibilities:

Infrastructure & Systems Support

• Provide 3rd line support for server, infrastructure, and systems-related incidents.

• Troubleshoot complex technical issues and ensure incidents are resolved within agreed SLAs.

• Escalate incidents appropriately where required.

• Conduct root cause analysis and implement long-term solutions.

• Support and maintain critical infrastructure systems across the Club.

Systems Administration

• Administer and maintain Windows Server environments.

• Manage Active Directory, Group Policy, and identity management systems.

• Monitor, maintain, and optimise system performance.

• Perform system upgrades, installations, and migrations.

• Manage server patching, firmware upgrades, and software updates.

Microsoft 365 & Cloud Services

• Support and administer Microsoft 365 services.

• Assist in managing Microsoft Entra ID and related identity solutions.

• Support Microsoft Azure infrastructure where required.

• Ensure secure and effective administration of cloud-based services.

Infrastructure Projects

• Assist with the design, planning, and implementation of infrastructure projects.

• Support system deployments and infrastructure improvements.

• Follow change management and change control procedures.

• Contribute technical expertise to project delivery.

Security & Compliance

• Operate within agreed security frameworks and policies.

• Support cyber security initiatives and infrastructure hardening.

• Maintain security baselines and access controls.

• Assist with Cyber Essentials and related compliance activities.

• Contribute to disaster recovery and business continuity planning.

Knowledge Sharing & Team Support

• Mentor and support IT Support Engineers.

• Create and maintain technical documentation and knowledgebase materials.

• Provide technical guidance and troubleshooting support across the team.

• Share best practices and contribute to continuous improvement initiatives.

Customer & Stakeholder Support

• Provide excellent customer service to internal stakeholders.

• Liaise with suppliers, vendors, and third-party support providers.

• Communicate technical information clearly and professionally.

• Attend site visits and support business-critical operational requirements.

Additional Duties

• Participate in an on-call support rota when required.

• Attend sites independently to investigate and resolve technical issues.

• Support operational requirements outside standard working hours when necessary.

What We’re Looking For

You'll Have

• Excellent troubleshooting and problem-solving skills.

• Strong customer service and stakeholder management abilities.

• Excellent written and verbal communication skills.

• Ability to work independently and across technical teams.

• Strong attention to detail and organisational skills.

• Proactive approach to identifying and resolving issues.

• Commitment to continuous professional development.

Essential Experience & Technical Skills

• Microsoft Server administration.

• Microsoft 365 administration.

• VMware ESXi administration.

• Active Directory administration.

• Group Policy (GPO) management.

• Identity and Access Management.

• Core networking including:

o VLANs

o Routing

o VPNs

o Firewalls

o DNS

o DHCP

• Windows Server installation, configuration, and support.

• 3rd Line IT Infrastructure Support.

• Technical documentation and knowledge management.

• Supporting complex enterprise IT environments.

Desirable Experience

• Microsoft Entra ID administration.

• Microsoft Intune / Mobile Device Management (MDM).

• Cyber Essentials and cyber security frameworks.

• Microsoft Azure infrastructure.

• Backup administration and disaster recovery testing.

• PowerShell scripting and automation.

• Change Management processes.

• Infrastructure project implementation.

• Business continuity planning.

Qualifications

• Relevant Microsoft Server Certification.

• Relevant infrastructure, virtualisation, cloud, or Microsoft certifications are advantageous.

Why Should You Join Leeds United?

Whether you are on the pitch or behind the scenes here, we’re united by passion, pride, and a drive to always improve. You’ll be joining a supportive team where your voice is valued and your development matters.

In return for your dedication, you’ll receive a competitive salary package and pension scheme, along with a range of exciting benefits perks.

If you’re looking to take the next step in your career and want to be part of a club that’s as committed to its people as it is to performance, we would love to see your application.

Deadline: 29/10/2026