IT Support Officer jobs

Role: Technical Assurance Officer

Contract: Permanent, Full-time

Salary: £40,000 – £48,000 per annum (depending on experience and skills), with a discretionary annual 5% bonus

Location: 5 Sandringham Park, Swansea Vale, Llansamlet, Swansea (SA7 0E)

Please note: This is a single vacancy available across multiple office locations (Datchet, Newcastle and Swansea). Please submit only one application and select the location that is most convenient for you.

Hours: 40 hours per week, Monday to Friday (8:00am–5:00pm or 9:00am–6:00pm) Hybrid working

About us

In a world where change is constant, ArvatoConnect stands at the forefront of innovation. We partner with forward-thinking organisations to reshape and reinvent how they connect with their customers. By delivering cutting-edge, technology-driven solutions, we create exceptional experiences that foster stronger connections, enhance loyalty, and drive growth.

Future shapers. Experience makers

About the Role:

We're looking for a Technical Assurance Officer to join our Information Security, Assurance and Resilience team. In this role, you'll be responsible for providing operational assurance across technical security controls, helping to ensure our infrastructure, cloud platforms, applications and endpoints remain secure, compliant and resilient.

You'll play a key role in maintaining and improving our security posture by identifying risks, vulnerabilities and non-compliance issues, while supporting the effective operation of our Information Security Management System (ISMS). Working closely with technical teams, product owners and security colleagues, you'll help embed security-by-design principles throughout the lifecycle of our products and services.

The role also includes oversight of day-to-day SOC activity, supporting incident response, vulnerability management and technical assurance activities. You'll provide evidence-based assurance to support ISO 27001, ISO 27017, Cyber Essentials Plus and client security requirements, while contributing to the continual improvement of our security controls and ways of working.

This opportunity is ideal for someone with experience in information security, technical assurance or SOC operations, who can combine strong technical knowledge with excellent stakeholder management skills and a pragmatic, risk-based approach to security.

What you’ll do:

• Provide ongoing assurance of technical security controls across infrastructure, cloud platforms, applications and endpoints.
• Manage and support SOC Analysts, overseeing monitoring, alerting and incident response activities.
• Act as a technical lead during security incidents and investigations.
• Support the operation and continual improvement of the Information Security Management System (ISMS).
• Coordinate vulnerability management activities, including risk assessment, remediation planning and tracking.
• Conduct threat modelling and use data-driven insights to support security decision-making.
• Work closely with Design, Infrastructure and Application teams to embed security-by-design principles.
• Collaborate with Governance, Risk and Compliance teams to implement effective technical controls.
• Monitor emerging threats and ensure appropriate mitigations are implemented.

What you’ll bring to the table:

• Experience in information security, assurance and resilience in BPO or Customer Experience (CX) environments.
• Proven ownership of controls supporting an ISO 27001, ISO 27017, CE+ certified ISMS and UK regulatory expectations.
• Strong knowledge of security architecture, SOC operations, and modern security tooling.
• Experience of incident management frameworks.
• Excellent stakeholder management and communication skills.
• Relevant certifications and cloud security and compliance expertise are desirable but on-going training will be provided.

Minimum Criteria:

✅Experience in Information Security, Technical Assurance, SOC Operations or a related security discipline.

✅Strong verbal and written communication skills, with the ability to engage with a range of stakeholders

✅Excellent attention to detail and the ability to follow agreed processes to deliver consistent, compliant outcomes

✅Ability to work with integrity, independence and professionalism

✅A flexible approach to working hours and the ability to operate effectively in a fast-paced environment.

✅SC Clearance or willing to undergo national security vetting. Candidates must have resided in the UK for a minimum of 5 years to meet clearance eligibility requirements.

Benefits Include:

• Generous Holiday Entitlement
  25 days of annual leave plus 8 bank holidays, with the option to purchase up to 5 additional days.
• Flexible Enhanced Family Leave Pay - We offer eligible employees the option to spread their enhanced maternity, adoption, or shared parental leave pay evenly across their leave period. This means you can avoid months without pay at the end of your leave, giving you greater financial stability and peace of mind while you focus on your family.
• Pension Scheme
  4% employee contribution matched.
• Life Insurance
  Cover of 4 x your basic annual salary.
• Health and Wellbeing Support
  Access to a 24/7 online GP, mental health services, fitness programmes and more, available to you and your immediate family. On-site gym & restaurant
• Exclusive Discounts and Offers
  Enjoy savings with leading brands via our MyRewards programme, including retailers such as Apple, John Lewis, and M&S.
• Vodafone Discount
  Receive up to 15% off pay monthly plans for you and up to five friends or family members. Offers include access to the latest handsets and are available to new Vodafone customers or existing customers at the end of their contract.

Security Clearance Requirements: This role is subject to full BPSS (Baseline Personnel Security Standard) screening and Security Check (SC) Clearance. Candidates must either hold SC Clearance or be eligible to obtain it. To meet SC Clearance eligibility requirements, candidates must have resided in the UK continuously for a minimum of 5 years.

Diversity & Inclusion Statement:

It’s our differences that makes our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.