IT Support Officer jobs

Please Read Before Applying

• The company will carry out an enhanced DBS check along with a check of the children's barred list. (Failure to obtain a satisfactory DBS result will result any offer being withdrawn)
• You must have a right to work in the UK
• You must have a full UK driving licence with no more than 3 penalty points
• You'll need access to your own vehicle
• You must live within a one-hour commute to Grantham
• This role involves travel to multiple school sites.
• This role may also include working from home occasionally
• Applications that do not meet all of the essential criteria will not be considered

Contract: Full-Time, Permanent

Salary:£25,000–£34,000 per year DOE

Key Requirements

• Minimum 2 years' experience in an onsite/field-based IT Support role
• Level 3 industry-specific IT qualification (such as CompTIA A+)
• Strong experience with Microsoft Intune
• Hands-on experience with Windows Server, Microsoft 365, Google Workspace, Windows, Android and iOS
• Knowledge of VPNs, LANs, DNS and Firewalls
• Strong troubleshooting and analytical skills
• Excellent communication and customer service skills
• Well organised with the ability to work independently and as part of a team

About the Role

We're looking for an experienced IT Field Support Technician who is calm and compassionate to join our growing team, providing onsite IT support to a school in the Grantham area.

Working as part of a fast-growing Managed Service Provider (MSP), you'll deliver outstanding technical support, troubleshoot hardware and software issues, and help ensure schools' IT systems operate efficiently. This is a varied, customer-facing role where no two days are the same.

Key Responsibilities

• Provide onsite technical support across multiple school sites
• Diagnose and resolve hardware, software and network issues
• Install, configure and maintain computers, laptops and peripherals
• Manage user accounts, permissions and device configuration
• Monitor and troubleshoot network infrastructure, including VPNs, LANs, DNS and Firewalls
• Deploy software, updates and security patches
• Record and manage support requests using the Halo ticketing system
• Carry out routine system maintenance, backups and updates
• Work collaboratively with colleagues to deliver excellent customer service

In addition to the key requirements, we'd love you to have:

• Resilience, compassion and flexibility
• Previous experience working within a Managed Service Provider (MSP)
• Experience as a Field IT Technician
• Comfortable working in a fast-paced, structured environment

What We Offer

• Annual salary reviews and structured pay progression
• 23 days annual leave plus bank holidays plus service-related leave
• Paid leave on your birthday
• Enhanced sick pay
• Health Cash Plan
• Contributory pension scheme
• Employee Assistance Programme
• Ongoing training and career development
• Discounts on gym memberships, technology, cinema tickets and more
• Microsoft Surface Laptop
• Uniform provided
• Salary sacrifice electric vehicle scheme

Why join Concero?

We pride ourselves on being a people first organisation who delivers exceptional IT support while fostering a culture built on innovation, collaboration and continuous improvement. You'll be joining a supportive, growing business where your ideas are valued and your development is encouraged.

We Serve People. We Build Trust. We Create Impact.

Apply Now

If you're an experienced IT professional looking for a rewarding field-based role where you can make a real difference in schools, we'd love to hear from you.

Please submit your CV and a covering letter explaining why you're a great fit for the role.

Important Information

This role is subject to enhanced pre-employment checks, including an Enhanced DBS with Children's Barred List check, employment and qualification verification, references, medical fitness and safeguarding checks, in line with Keeping Children Safe in Education (KCSIE) guidance. We may defer the start date if the relevant checks are not completed by the specified start date. Before the interview, shortlisted candidates will be required to disclose why they may not be suitable to work with children, and we may conduct an online search as part of our due diligence. After a successful appointment, applicants must complete mandatory training and continue to do so regularly to maintain our commitment to safeguarding children. Compliance with our safeguarding measures is a condition of employment for all employees.

Concero UK is an equal opportunities and Disability Confident employer and welcomes applications from all suitably qualified candidates. Reasonable adjustments are available throughout the recruitment process.

Job Type: Full-time

Pay: £25,000.00-£34,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

Application question(s):

• Do you have a suitable car, with valid insurance to use for work purposes?

Experience:

• on-site: 2 years (required)

Licence/Certification:

• full UK driving licence with no more than 3 penalty points? (required)
• Level 3 industry specific qualification? (required)

Work authorisation:

• United Kingdom (required)

Location:

• Grantham, Lincolnshire (required)

Willingness to travel:

• 25% (required)

Work Location: In person