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    • Resolving customer support queries Escalating and documenting development requirements.
    • Working from our Warwick office, you will assist the support team with…
    • Resolve 2nd line incidents and service requests escalated by 1st line.
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    • This role involves providing basic technical support to end-users, resolving common issues, and escalating more complex problems to higher-level support.
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Job Post Details

Support Engineer - job post

ClearCourse
3.6 out of 5 stars
Warwick CV34 6NH•Hybrid work
£23,000 - £25,000 a year - Permanent, Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Here’s how the job details align with your profile.

Pay

  • £23,000 - £25,000 a year

Job type

  • Full-time
  • Permanent

Shift and schedule

  • Weekend availability
  • Monday to Friday

Location

Warwick CV34 6NH•Hybrid work

Benefits
Pulled from the full job description

  • Annual leave
  • Bereavement leave
  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount

Full job description

Are you a sociable and outgoing problem solver who likes to interact with customers to figure out issues and improve their use of a system? Do you have a passion for technology, with a keen aptitude of learning how to use a software quickly? Do you have an interest in Golf? If yes, this could be the role for you!

About ClearCourse:

ClearCourse is a rapidly growing collective of disruptive technology companies, delivering innovative software and payment solutions. With a focus on empowering businesses, our integrated payments platform, ClearAccept, is central to our success. At ClearCourse, we foster collaboration, creativity, and continuous learning, making us an exciting and rewarding place to work.

Role Overview:

Working from our Warwick office, you will assist the support team with enquiries and requests from our IntelligentGolf customers, work with our online helpdesk system and respond to telephone calls and emails.

We offer a competitive salary and generous benefits package, including:

  • Life Assurance and private medical cover with cash plan
  • Group Income Protection and enhanced Company Pension
  • Enhanced maternity, paternity, and adoption pay
  • Generous training budgets and reimbursement for professional memberships
  • Hybrid working model with 25 days annual leave
  • 24/7 employee assistance programme, including Peppy Health App
  • Bike to Work Scheme
  • Recruitment referral bonuses
  • Additional flexible benefits with the Perkbox platform, providing discounts from major retailers

Key Responsibilities:

  • Resolving customer support queries Escalating and documenting development requirements
  • Managing entry into CRM & Helpdesk systems
  • Working with a customer retention plan
  • Dealing with customer implementation
  • Training customers on the use of the system

Required skills and Experience

  • You must be very IT literate, ideally with prior Helpdesk experience
  • Have a good aptitude for problem solving
  • Ability to work under pressure, have an excellent telephone manner and above all, be clear, professional, and accurate at written communication.
  • An understanding of golf is essential.
  • Friendly, flexible, enthusiastic, and able to fit in with our small but efficient team, and really able to embrace the culture of a hardworking internet start-up company, doesn't get hung up on job descriptions and just wants to get the job done.

Job Types: Full-time, Permanent

Pay: £23,000.00-£25,000.00 per year

Benefits:

  • Bereavement leave
  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Health & wellbeing programme
  • Life insurance
  • Private dental insurance
  • Private medical insurance
  • Sick pay
  • Work from home

Schedule:

  • Monday to Friday
  • Weekend availability

Work Location: In person

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