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    • Help build and develop an excellent support function as the business scales.
    • Own day-to-day customer support and technical requests.
    • View all Propel Together jobs - Remote jobs
    • Salary Search: Technical Support Engineer salaries in Remote
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    • IT troubleshooting skills (Windows, macOS, application support.
    • Provide 1st 2nd and 3rd line support to users and project delivery support, resolving incidents…
    • The ideal candidate will have the existing skills in, or the ability to grow into areas such as UTM/Firewall, Security, Azure and AWS, and will be fast-tracked…
    • To handle escalated tickets from 1st Line support team providing feedback when resolved to support the team’s development.
    • Deliver responsive, white-glove technical support to executive leadership, senior stakeholders, and the broader company via ticketing system, email, phone, and…
    • Assess, prioritize, and monitor support tickets, escalating incidents to the appropriate teams when they cannot be resolved independently.
    • Log and manage complex user support requests within the ITSM system, ensuring accurate and detailed information is captured to support effective resolution.
    • Experience in IT support, technical support or a help desk role is useful.
    • Deliver IT support and desktop support through a help desk, providing clear,…
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    • 1+ year of experience in a desktop support, helpdesk, or IT technician role.
    • On-site support may be required.
    • This role will provide onsite/ on-call assistance…
    • Have previous relevant experience providing IT support.
    • Provide support to a variety of Cardonet’s clients.
    • As a 1st Line IT Support Engineer, you will provide…
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    • Clear communication and customer service skills, with the confidence to support users at different levels.
    • Provide first-line technical support to users across…
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    • As a full-time soldier, entry-level Communications Engineer in the British Army, you'll:
    • Join one of three focused trades: Information Services, Networks, or…
  • View similar jobs with this employer
    • Clear communication and customer service skills, with the confidence to support users at different levels.
    • Provide first-line technical support to users across…
  • View similar jobs with this employer
    • As a full-time soldier, entry-level Communications Engineer in the British Army, you'll:
    • Join one of three focused trades: Information Services, Networks, or…
  • View similar jobs with this employer
    • As a full-time soldier, entry-level Communications Engineer in the British Army, you'll:
    • Join one of three focused trades: Information Services, Networks, or…

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Technical Support Engineer
Propel Together
·
2.9
Remote
£45,000 - £50,000 a year
Permanent
Apply on company site

Job details

£45,000 - £50,000 a year
Permanent
Remote

Full job description

? **Technical Support Engineer | £45k–£50k | Fully Remote**
? **Technical Support Engineer | £45k–£50k | Fully Remote**

I’m working with a **high-growth B2B SaaS business heading rapidly towards Series A**, and they’re looking for a technically strong **Technical Support Engineer** to join the team at an exciting stage of their growth.

This is a hands-on role for someone who enjoys getting under the hood of software, solving problems and working directly with customers.

? **What you’ll be doing:**

  • Own day-to-day customer support and technical requests
  • Investigate, diagnose and resolve technical issues
  • Work closely with Engineering when deeper technical intervention is needed
  • Help build and develop an excellent support function as the business scales
  • Communicate technical concepts clearly to both technical and non-technical users
  • Have regular customer interaction, so being a genuine people person is important

? **What they’re looking for:**

  • Strong technical/engineering background
  • Experience supporting software/SaaS products
  • Comfortable understanding how software systems work
  • Strong troubleshooting and problem-solving skills
  • Excellent communication skills
  • Someone who enjoys working with people as much as they enjoy solving technical problems

This is a great opportunity for someone who wants to join a **scaling B2B SaaS business**, have real ownership and help shape the support function rather than simply inherit an established process.

? **Remote**
? **£45k–£50k**

If you’re interested, or know someone who could be a great fit, **drop me a message or get in touch.**
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