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Field Service Engineer / Support Technician - job post

nGeneration Limited
2.0 out of 5
Manchester
£25,000 a year - Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 3 days.

Job details

Here’s how the job details align with your profile.

Pay

  • £25,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Overtime
  • Weekend availability
  • Day shift
  • Holidays

Location

Manchester

Benefits
Pulled from the full job description

  • Company car
  • Company events
  • Company pension
  • On-site parking

Full job description

Field Service Engineer / Field Support Technician who can fault-find hardware and software applications and break-fix hardware devices, who also has excellent client-facing skills is required for a well-established company that delivers and supports a wide range of technical services and hardware for the Retail and Hospitality Industry.

ALL LEVELS OF EXPERIENCE CONSIDERED

Previous experience installing, integrating and testing EPoS hardware and software applications would be highly desirable. Although, not essential as additional EPoS training will be provided. However, you must have experience in either IT Technical Support, Electronic Equipment Installation, Telecoms or Broadband Engineer or have worked in a similar environment where you are installing, supporting and troubleshooting electronic /technical devices/hardware.

SALARY: £25,000 per annum (includes On Call Supplement)

+ Company Van and Fuel Card

+ Benefits (Training, Annual Performance Bonus, 28 Days Annual Leave, Company Events and Team Parties and Events)

LOCATION: Candidates will be required to travel throughout Manchester and surrounding northwest areas. There will also be UK-wide travel and staying away from home when required

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)

PLEASE NOTE: Candidates will need a Full UK Drivers Licence , which is essential for this role.

This role will involve being on the road daily visiting clients , which may involve some overnight stays .
JOB OVERVIEW:

nGeneration have a fantastic new job opportunity for a Field Service Engineer / Field Support Technician that can fault find hardware and software applications and break-fix hardware devices, who also has excellent client facing skills.

Once you’ve received your induction training, as a Field Service Engineer / Field Support Technician you will visit customer sites where you will Break-fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other industry related IT equipment.

As a Field Service Engineer / Field Support Technician you will also visit clients to carry out site surveys and audits to establish what, where and how the retail / hospitality technical equipment / hardware will be installed or serviced.

As a successful candidate you will be given one of the brand-new fleet of vans, which includes air conditioning, car play, reversing camera and sensors, satellite navigation and DAB radio. It also has racking in the rear that has been bespoke fitted for the purpose of the clientele, making it a lot easier to load and unload on-site, when needed.

ABOUT THE COMPANY

nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK.
nGeneration also boasts a brand-new '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging and warehousing. All of the 'behind the scenes' staff are based at the HQ location, working smartly to provide their Field Service Engineers with the best support and help to do the job most effectively and efficiently.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties as Field Service Engineer / Field Support Technician will include:

Conduct daily visits to client locations for the purpose of Breakfix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.

Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.

Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.

Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary solutions are not immediately attainable.

Ensure troubleshooting steps and actions are well documented and is signed off by the client before completing the task at the site.

CANDIDATE REQUIREMENTS

Experience installing EPoS within the retail or hospitality industry would be ideal. However, the company will consider candidates that have experience in either IT Technical Support, Installations, Telecoms / Broadband Engineer or have worked in a similar environment where you are installing, supporting and troubleshooting hardware devices. Additional EPoS installing training will be provided

Full UK Drivers Licence is Essential

Willing to travel daily to client sites is Essential

Must be technically minded, with a logical methodical approach to trouble shooting and with experience or knowledge and ability to identify faults with data network cables. Previous experience working as an IT Technical Support Engineer / Network Engineer or experience working as a Telecoms / Broadband Engineer would be highly desirable. Especially if you have experience of the retail and/or hospitality industry

Excellent communications skills (both written and verbal)

Microsoft Windows experience

Experience of PC configuration

IT Support | Field Engineer | Tech Support | EPOS | Microsoft Windows | Network | LAN | WAN | Second Line Support | 2nd Line Support | Telecoms | Broadband | Installation | Upgrades | Software Application

Job Types: Full-time, Permanent

Pay: £25,000.00 per year

Benefits:

  • Company car
  • Company pension
  • On-site parking

Schedule:

  • Day shift
  • Holidays
  • Overtime

Supplemental pay types:

  • Performance bonus

Experience:

  • IT support: 1 year (preferred)
  • EPOS: 1 year (preferred)

Licence/Certification:

  • UK Driving Licence (required)

Willingness to travel:

  • 100% (preferred)

Work Location: On the road

Reference ID: nGen-FSE-SE-01-RB

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