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IT Support Technician jobs in Merseyside

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    • Provide 1st and 2nd line technical support, resolving issues where possible.
    • Log, prioritise and manage ICT support requests, ensuring service levels are met.
    • IT support: 1 year (preferred).
    • Deliver exceptional customer service, keeping clients informed of ticket progress and ensuring a smooth, supportive support…
    • Act as the first point of contact for digital support queries via phone, email, Teams and face-to-face support.
    • View all Cobalt Housing jobs - Liverpool jobs - Executive Support Officer jobs in Liverpool
    • Salary Search: Digital Support Officer (Applications) salaries in Liverpool
    • See popular questions & answers about Cobalt Housing
    • Following introductory training, you’ll liaise directly with customers, remotely diagnosing and resolving technical issues, handling tickets, and providing…
    • Installation Support: Working with installation teams, providing support as required.
    • Comfortable explaining technical concepts to anyone, with strong…
    • Security & Rotas: Participate in active AV monitoring and join the scheduled support rota (including 1 in 5 early/late shifts and out-of-hours critical support)…
    • Ability to offer remote IT support.
    • Providing first line IT support to clients.
    • Answering the phone for clients requesting IT support.
    • Cash and equity compensation along with local benefits.
    • Work mode: On-site, 8-hour shift rotation covering 24/7 operations.
    • Technical support: 2 years (required).
    • As an IT Support Engineer or 1st/2nd line helpdesk support, you will have a background of working with IT Networks and…
    • As a full-time soldier, entry-level Communications Engineer in the British Army, you'll:
    • Join one of three focused trades: Information Services, Networks, or…
    • As a full-time soldier, entry-level Communications Engineer in the British Army, you'll:
    • Join one of three focused trades: Information Services, Networks, or…
    • Experience providing technical advice and support to customers, installers or distributors.
    • Ø Providing customer support remotely with onsite issues utilising…
    • Lead and manage the Service Desk team, providing coaching, support and development.
    • Ensure timely resolution of support issues across Windows, iOS, Android and…
    • Provide guidance, mentoring and knowledge sharing to support users and the wider Service Desk.
    • Provide high quality 2nd line IT support, acting as an escalation…
    • Be first line of support for customers experiencing technical issues – resolving them efficiently over the phone, using TeamViewer or by visiting site.

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Job Post Details

Service Desk Analyst
IRIS Recruitment
Widnes WA8 0TD
•
Hybrid work
£33,476 a year
Full-time
Apply on company site

Job details

£33,476 a year
Company pension, Car scheme
Full-time
Monday to Friday
Hybrid work in Widnes WA8 0TD

Full job description

Here at Halton Housing, we are looking for an experienced and proactive Service Desk Analyst to work across our vibrant organisation.
Hours : 37 hours per week (Monday - Friday)
Duration : Fixed Term Secondment (12 months)

What You’ll Do:
Log, prioritise and manage ICT support requests, ensuring service levels are met.
Configure, image and deploy ICT equipment, including laptops, tablets and mobile phones.
Provide 1st and 2nd line technical support, resolving issues where possible.
Create user guides and training materials to support self-service and knowledge sharing.
Support service improvement through issue analysis and process recommendations.
Manage ICT onboarding and offboarding processes, including inductions and user training.
Maintain accurate records within Active Directory and configuration management systems.

What You’ll Need:
Experience troubleshooting and resolving ICT issues, including Office 365 applications.
Knowledge of Windows operating systems and mobile device support (iOS, Android and Windows).
Understanding of ICT legislation, regulations and best practice.
Strong customer service and communication skills.
Ability to follow procedures, analyse information, solve problems and escalate issues where required.

What You’ll Get:
30 day holiday entitlement (increasing to 33 days after 3 years’ service), plus bank holidays
Opportunity to buy or sell holidays
Competitive salary
Electric Vehicle Salary Sacrifice Scheme
Flexible and Hybrid working
Supported training and development opportunities
Health and Wellbeing Cash Plan
Competitive Pension Scheme
Why Halton Housing?
At Halton Housing, our purpose is Improving People's Lives . We're looking for people who share our values:
We are Honest – we build trust through openness, integrity and accountability.
We are Dynamic – we embrace change, seek opportunities and continually improve.
We Care – we put people first and make a positive difference to our customers, colleagues and communities.
If this sounds like you and you're looking for a role where you can make a real difference, we'd love to hear from you.
We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
INDLOW

An innovative housing provider, with customers at the heart of everything we do.
We're an award-winning housing association, with over 7,000 homes across Runcorn and Widnes in Cheshire, and now expanding geographically across the North West.
We're known for our innovative approach - strengthening our reputation as a landlord of choice in the borough and beyond.

Tel: 0303 333 0101

Email:
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