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    • A full UK driving licence and willingness to travel to customer sites.
    • Proven experience in IT support, infrastructure or solutions delivery.
    • Act as an escalation point for complex infrastructure and hosting issues for the IT support team.
    • Support the administration of Auros' IT cloud infrastructure (…
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    • Building bespoke computer systems and servers, offering telephone technical support, remote support, network installations and call-out support.
    • Able to take ownership of a task and see it through.
    • Deploy new modules and upgrades and complete fixes within the production environment.
    • Experience implementing and managing operational rotas and out-of-hours support structures, and driving key service desk metrics (FCR, ticket turnaround and SLA…
    • Collaborate with project managers, developers, support teams and client stakeholders to maintain quality and delivery standards.
    • A valid UK driving licence and willingness to travel to customer sites across the UK when required.
    • They will work closely with customers, Project Managers,…
    • Full UK driving licence preferred.
    • Experience providing technical support to installers and customers.
    • Combination of remote technical support and occasional…
    • Maintaining a security assurance program in support of PMO portfolio.
    • These activities will need to comply with standards such as ISO27002, Cyber Essential Plus…
    • Technical support: 3 years (required).
    • Proven experience in customer care, service strategy development, and technical support.
    • Understand the commercial value of digital initiatives and support the business cases behind them.
    • Understanding of how digital journeys support other channels,…
    • To support our continued growth, we are looking to recruit a Web Platform Support Engineer (3rd Line) to help deliver our business objectives and support the…
    • Success in this role means delivering accurate, complete and well-reconciled data migrations that support successful ERP finance implementations and give…
    • Proven experience in IT support or service desk leadership.
    • Familiarity with support ticketing systems and reporting tools.
    • SLA adherence and resolution times.
    • You will also coordinate operational teams during peak periods and support procurement activities to meet changing project demands.

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IT Solutions Engineer (Networking)
Focus Group
·
3.4
Camberley GU15
•
Hybrid work
£40,000 a year
Full-time
Apply now

Job details

£40,000 a year
Full-time
Hybrid work in Camberley GU15

Full job description

IT Solutions Engineer (Networking)

Home based - Berkshire, Hampshire or Surrey, with regular travel to customer sites including London

£40,000 + car allowance/van

(Internal job reference: Specialist / Team Leader)

Focus Group provides essential business technology to around 30,000 customers across the UK. We're looking for a networking specialist to lead technical projects for our Operations team — someone who knows their way around VLANs, firewalls and SD-WAN (Software-Defined Wide Area Network), and enjoys being the person others turn to when things get complex.

The role

You'll design and deliver network projects for customers across the UK — LAN/WAN (Local Area Network/Wide Area Network) refreshes, SD-WAN rollouts, firewall and wireless deployments — working across vendors like Meraki, Aruba, Cisco, SonicWall and Ubiquiti. You'll be the escalation point for tricky network issues, scope solutions on customer calls, and mentor other engineers along the way. You'll also get involved in the wider infrastructure picture: cloud migrations, server and virtualisation support, and security implementations.

What you'll bring

  • Proven experience in IT support, infrastructure or solutions delivery
  • CCNA certification
  • Genuine expertise in networking: VLANs, routing and switching, firewalls, WAN/SD-WAN and wireless design
  • Confidence with networking vendors such as Meraki, Aruba, Cisco, SonicWall or Ubiquiti
  • Strong troubleshooting instincts and clear communication with non-technical customers
  • A full UK driving licence and willingness to travel to customer sites

What you'll get

£40,000 salary, car allowance or van, a genuinely flexible home-based setup, and clear progression into Team Manager, Technical Consultant or Technical Pre-Sales Consultant roles.

If networking is your specialism and you want real variety and real ownership, we'd love to hear from you.

Let's connect. Let's grow.

IND1

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