IT Support jobs in Dorset

This is an ICT Level 3 Apprenticeship role - split 80/20 between employment with the employer, and learning & gaining qualifications with Solveway Apprenticeships!

This is a fantastic opportunity to gain hands-on experience in a dynamic IT environment, supporting critical systems and services while developing essential skills for a thriving career in technology. You'll apply your learning directly within the workplace, making a real impact from day one.

About the Role

We are looking for an enthusiastic IT Support Apprentice to join our school and develop hands-on experience supporting staff and students with their day-to-day technology needs.

You’ll work alongside an experienced IT team, providing remote and in-person support while gaining practical experience across cloud systems, networks, hardware, software and new technology roll-outs. This is an ideal opportunity for someone looking to build a career in IT.

What You'll Be Doing

• Provide first-line IT support to staff and students.
• Resolve technical issues through remote and face-to-face support.
• Support cloud-based systems, applications and user accounts.
• Assist with network and Wi-Fi troubleshooting.
• Set up, configure and maintain laptops, PCs, tablets, printers and other hardware.
• Carry out basic hardware maintenance and fault diagnosis.
• Help with new hardware and technology roll-outs across the school.
• Install software, updates and security patches.
• Support classroom technology including interactive displays and projectors.
• Maintain IT equipment and asset records.
• Escalate more complex technical issues to the wider IT team.
• Learn how to identify, diagnose and resolve a wide range of IT problems.

What We're Looking For

• A genuine interest in IT and technology.
• Good problem-solving and communication skills.
• A willingness to learn and develop new technical skills.
• A friendly and patient approach to supporting users.
• Good organisation and attention to detail.
• No previous professional IT experience is required — enthusiasm and a willingness to learn are key.

What You'll Gain

This apprenticeship will give you practical experience across IT support, cloud computing, networking, hardware, troubleshooting, cybersecurity and technology deployment, providing a strong foundation for a long-term career in IT.

Apprenticeship level

Advanced Level 3 (A-level)

What training will the apprentice take and what qualification will the apprentice get at the end?

Information and Communications Technician Level 3 Apprenticeship Standard:

Training Provided:

CompTIA A+
Microsoft AZ-900

Pay: From £14,560.00 per year

Licence/Certification:

• drivers Licence and access to your own Vehicle (preferred)
• Residency in the UK for the last 3 years (required)

Work Location: In person