Skip to main content
Post your CV and find your next job on Indeed!

IT Support jobs in East Midlands Region

Sort by: -
    • Write simple how-to guides and keep support notes up to date.
    • At least 2–3 years' experience in an IT support or helpdesk role.
    • Full training will be provided.
    • View all Vaculug Ltd jobs - Grantham jobs - IT Support jobs in Grantham
    • Salary Search: IT Support Technician salaries in Grantham
    • See popular questions & answers about Vaculug Ltd
    • You must have a full UK driving licence with no more than 3 penalty points.
    • Provide onsite technical support across multiple school sites.
    • Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.
    • ICT Support Technician - Level 3.
    • When something needs escalating you will work with the wider technical team to resolve it and to put the improvement in place so it does not recur.
    • Provide support in person, via email, and over the phone, including remote support tools.
    • Experience delivering high-quality, ITIL aligned services via a…
    • For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
    • Hours: 37.5 hours per week.
    • Team Support – Work closely with experienced engineers and the wider technical team while helping to increase the capacity of the service desk.
    • Develop & Improve: Assess and refine service processes, driving continuous improvement across tools, workflows, and operating models.
    • Proven ability to manage competing priorities, meet operational targets and maintain accurate records.
    • Champion Best Practice: Promote ITIL 4 principles,…
    • Work closely with multidisciplinary teams and client stakeholders to embed effective testing practices and support successful project delivery.
    • You'll bring together the perspectives of people using our services, frontline colleagues and stakeholders from across the organisation to create solutions that…
    • Expérience des interventions terrain et du support utilisateurs.
    • Minimum 2 ans d'expérience en support informatique de proximité.
    • Catalogue d'avantages du CSE.
    • You’ll shape strategies, develop responsible and scalable solutions, and take ideas from experimentation through to real-world impact.
    • You'll be comfortable working within collaborative Agile teams and have the technical expertise to support secure, scalable cloud platforms while continually…
    • You’ll be proactive and Reactive within Incident and Problem Management.
    • You’ll carry out Access Management & Vulnerability Management.

People also searched:

service desk
it support
it manager
IT Support Technician
Vaculug Ltd
·
4.0
Grantham NG31 8HE
£30,000 - £40,000 a year
Permanent, Full-time
Apply now

Job details

£30,000 - £40,000 a year
On-site parking
Permanent, Full-time
Grantham NG31 8HE

Full job description

Company Overview
Vaculug Ltd is a well-established leader in the commercial tyre retreading industry, with a rich history dating back to 1950. As Europe's largest independent retreader, we are dedicated to delivering high-quality solutions and innovative services to our clients.

Job Overview
We are looking for a friendly, practical IT Support Technician to be the point of contact for our staff when they need IT help. You will fix everyday problems, set up users and equipment, and pass more complex issues to the IT Manager/IT Director.

This is a great role for someone with solid helpdesk experience who wants to keep learning and grow. It is fully office-based, five days a week.

Key Responsibilities

Helpdesk support

  • Be the point of contact for IT issues, in person, by phone and by email
  • Log, prioritise and resolve tickets within agreed service levels
  • Troubleshoot common hardware, software, printer and login problems
  • Escalate complex issues to the IT Manager or third-party providers

Users and accounts

  • Create, update and disable user accounts in Microsoft 365 and Active Directory
  • Reset passwords, unlock accounts and help users set up MFA
  • Support new starters and leavers, including setting up and collecting equipment
  • Handle simple requests such as mailbox access, shared folders and distribution lists

Devices and equipment

  • Set up and maintain laptops, desktops, phones and peripherals
  • Install, configure and troubleshoot printers, scanners and multifunction devices, including print queues, drivers and toner/supplies
  • Install software and apply updates
  • Keep the hardware and software asset register up to date

Microsoft 365

  • Help staff with Outlook, Teams, SharePoint and OneDrive
  • Assign licences and carry out basic admin tasks

Network and general

  • Carry out basic network checks, such as Wi-Fi and cabling issues
  • Report network, firewall or web server problems to the IT Manager
  • Write simple how-to guides and keep support notes up to date

Essential skills and experience

  • At least 2–3 years' experience in an IT support or helpdesk role
  • Good working knowledge of Windows desktop and Microsoft 365 apps
  • Basic understanding of user accounts, passwords and permissions
  • Basic understanding of networking, such as IP addresses, Wi-Fi and DNS
  • A logical, patient approach to fixing problems
  • Able to work on site five days per week
  • Full UK driving licence

Desirable skills

  • Experience with Active Directory or Entra ID (Azure AD)
  • Experience using Autotask PSA for ticketing and time tracking
  • Experience using IT Glue for documentation and password management
  • Data cabling, cctv installation and operation
  • Some exposure to Intune or other device management tools
  • An interest in learning networking, firewalls or scripting
  • Entry-level certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900) or similar

Personal attributes

  • Friendly, approachable and customer-focused
  • Clear communicator who can explain things simply to non-technical colleagues
  • Well organised and calm when juggling several requests
  • Keen to learn and happy to ask for help when needed
  • Careful with security and attention to detail

Working arrangements and how to apply

This role is based on site five days per week; remote or hybrid working is not available. You may occasionally need to travel to our other depots to support staff and equipment on site. Full training will be provided.

Pay: £30,000.00-£40,000.00 per year

Benefits:

  • On-site parking

Work Location: In person

Let Employers Find YouUpload Your Resume