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    • Organising and prioritising your daily workload to meet client expectations efficiently.
    • At least 2 years’ experience in IT support.
    • View all Sharp jobs - High Wycombe jobs - 1st Line Support Engineer jobs in High Wycombe
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    • Experience with ticketing systems and remote support tools.
    • Proven experience in a technical support or systems administrator role.
    • On-site support may be required.
    • Ensure asset records and support activities comply with company policies and audit requirements.
    • Experience providing customer-focused ICT support within a service desk, helpdesk, or technical support environment.
    • Microsoft Windows 10 and Windows 11.
    • The successful candidate will be customer-focused, technically minded, and committed to providing a high-quality support experience.
    • Day off on your birthday.
    • Escalate incidents to internal support teams, vendors, and carriers, providing accurate diagnostics and supporting information.
    • The successful candidate will be responsible for owning and resolving escalated technical support tickets, troubleshooting complex infrastructure and cloud…
    • Provide remote support using any industry accepted remote support software.
    • Have previous IT remote telephone support experience.
    • Deliver desktop, help desk and IT support, resolving hardware, Windows, macOS and Microsoft Office issues.
    • Your impact: timely, clear support helps colleagues…
    • Previous Business Analyst experience will hold you in good stead for this role (Requirements gathering etc).
    • Any Clinical Systems is desirable but by no means a…
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    • Join one of three focused trades: Information Services, Networks, or…
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    • Supplier Assurance: Accountable for validating supplier deliverables against agreed requirements, security standards, operational acceptance criteria and…
    • Experience: At least two years of hands-on experience in an IT support role either through an IT apprenticeship or in a service-desk / first-line position.
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    • Start date: Monday 5 July 2027 *availability required for the full 3-week induction period.
    • Locations: Marlow & Manchester *relocation may be required depending…

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Job Post Details

1st Line Support Analyst
Sharp
·
3.8
High Wycombe
•
Hybrid work
Full-time
Apply on company site

Job details

Pay information not provided
Full-time
Hybrid work in Oakingham House Frederick Place, High Wycombe

Full job description

1st Line Support Analyst

Location: High Wycombe

Hybrid working: 3 x in the office, 2 x from home

Are you personable, technically minded, and ready to take the next step in your IT career? Sharp UK is looking for a 1st Line Support Analyst to join our helpdesk team in High Wycombe. If you enjoy solving problems, providing outstanding client service, and developing your technical skills, we’d love to hear from you.

What You’ll Be Doing

You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients. Reporting directly to the Helpdesk Manager, you’ll play a key role in managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction.

Your responsibilities will include:

  • Owning, updating, and progressing support tickets to give clients confidence in our service.
  • Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery.
  • Organising and prioritising your daily workload to meet client expectations efficiently.
  • Using your technical knowledge to resolve issues and escalate where necessary.
  • Communicating clearly, professionally, and positively with clients and colleagues.
  • Actively developing your technical skills and contributing to team productivity.
  • Representing Sharp IT Services professionally to support client retention and business growth.

What We’re Looking For

We’re seeking a motivated team player with a passion for IT and a strong client-service mindset. You’ll ideally bring:

  • A friendly, professional, and approachable attitude
  • A strong desire to grow your skills in IT support
  • Excellent verbal and written communication skills
  • At least 2 years’ experience in IT support
  • Intermediate knowledge of:
    • Microsoft Server and Desktop Operating Systems
    • Microsoft 365 and Azure
    • Virtualisation, Networking, Firewalls, and Cyber Security
  • Basic understanding of backup solutions and antivirus tools
  • Awareness of Remote Monitoring and Management (RMM) tools

About the company

Sharp’s services and products range from printers and advanced flat screen technologies, collaboration platforms in partnership with other leading brands, through to full IT services, a broad yet integrated offer that makes us a genuine technology partner to our customers.

It’s not just what we can offer, but how we deliver it that lies at the heart of our success. Serving organisations from small business to large corporates, our technology solutions are tailored to meet the specific priorities and requirements of our customers. Our people are experts in their field and are able to help our customers navigate the continually evolving technology landscape, while they focus on their business.


Jonny Percival | Contact Person

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