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Job Post Details

IT Field Technician - job post

FOODHUB
4.2 out of 5 stars
Birmingham
£32,627 a year - Permanent, Full-time

Job details

Pay

  • £32,627 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

Birmingham

Benefits

Pulled from the full job description

  • Gym membership
  • Employee assistance programme
  • Cycle to work scheme
  • Tech scheme

Full job description

Foodhub is a highly successful tech business providing EPOS and APOS systems to the restaurant and takeaway industry. Our online portal, Foodhub is a consumer-focused online food ordering platform enabling customers to order their favorite dishes at the click of a button. Foodhub provides latest technology, dedicated customer service and international advertising campaigns, our restaurant and takeaway partners couldn’t be in better hands.

About the Role

As a Field Support Technician, you will be responsible for providing on-site technical support to Foodhub's restaurant and takeaway partners across the UK. You will troubleshoot hardware and software issues, install and replace equipment, and ensure customers can continue trading with minimal disruption.

Working closely with our Contact Centre and Technical Support teams, you will deliver fast, professional, and customer-focused support while helping clients maximise the value of Foodhub's technology.

Key Responsibilities

  • Respond to technical escalations received from the Contact Centre and other internal departments.
  • Travel to customer sites across the UK to diagnose and resolve technical issues.
  • Install, configure, replace, and maintain EPOS hardware, printers, payment devices, tablets, and other peripherals.
  • Troubleshoot software, hardware, networking, and connectivity issues with support from remote technical teams where required.
  • Restore customer systems quickly to minimise operational downtime.
  • Deliver on-site training to customers on the effective use of Foodhub's hardware and software solutions.
  • Conduct proactive maintenance visits and equipment health checks for VIP customers.
  • Record service activities accurately and report recurring technical issues, trends, and improvement opportunities.
  • Work collaboratively with the Technical Support, Product, and Field Operations teams to ensure timely issue resolution.
  • Provide out-of-hours technical support for VIP customers on a rota basis when required

Skills & ExperienceEssential

  • Excellent troubleshooting and problem-solving skills.
  • Strong customer service and communication skills.
  • Comfortable working independently in a field-based environment.
  • Good organisational and time management skills.
  • Willingness to travel extensively across there region
  • Full UK driving licence with access to a vehicle.

Benefits

  • 33 days holidays (inclusive of Bank Holidays)
  • 5 flexible Bank Holidays - Work them if you choose and use the leave days elsewhere in the year.
  • Car allowace & Fuel Allowance
  • Holiday exchange - Buy up to 5 days holiday per year
  • Employee Assistance Programme
  • Wellness Scheme
  • Discounted Cancer Screening
  • Discount Hub
  • Cycle to Work Scheme
  • Gym Membership - Contribution of up to £30 per month
  • Will Writing Service
  • Mobile or Tech Salary Sacrifice Scheme
  • Heavily discounted Bupa Select Complete (Medical History Disregarding) Policy option for you and your immediate family.
  • Death in Service - Salary x4 Life Cover

Job Types: Full-time, Permanent

Pay: £32,627.00 per year

Application question(s):

  • Are you comfortable with a Field Based role?
  • Are you comfortable working from 1.00 pm -9:30 pm - Monday to Friday?

Experience:

  • POS: 1 year (required)
  • Field IT: 2 years (required)

Licence/Certification:

  • Driving Licence & Car (required)

Work authorisation:

  • United Kingdom (required)

Work Location: On the road

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