Skip to main content
Post your CV and find your next job on Indeed!

IT Support jobs in Newcastle upon Tyne

Sort by: -
    • IT Service Excellence: Execute day-to-day IT support activities with the colleague experience in mind, delivering a high quality, responsive service to all…
    • View all Sage jobs - Newcastle upon Tyne jobs - IT Support jobs in Newcastle upon Tyne
    • Salary Search: IT Support Analyst salaries in Newcastle upon Tyne
    • See popular questions & answers about Sage
    • Assist with user support tasks such as account setup, password resets, and service desk ticket management.
    • Provide on-site and remote IT support for escalated…
    • Provide support to staff either in person or remotely.
    • Alongside delivering training you will support end users remotely or in their place of work which can…
    • PROVEN experience in technical support or IT support roles, ideally within a help/service desk environment.
    • Provide first/second-line technical support via our…
    • You'll bring significant experience from a Service Desk or IT support environment and will have operated at a senior analyst, second-line or team leadership…
    • Actively recommend service improvements in process and technologies used by the EQUANS IT services to meet business objectives.
    • Microsoft Access database support experience.
    • Understanding of ITSM/service desk principles, particularly incident, request, problem and change management.
    • A full UK driving licence would be advantageous.
    • This role operates within a shift rota covering service desk hours between 8:00am and 8:00pm Monday to Friday…
    • Providing 1st/2nd line support for all IT and technology systems globally.
    • Maintenance and support of all hardware, including computers and printers.
    • Travel and support other sites.
    • The role covers incident/request fulfilment, device troubleshooting, IMAC activities, hardware support and proactive support of…
    • In the case that the Service Desk Analyst is unable to provide a solution to the problem, they would be required to escalate to second level support.
    • Proven experience in an IT support or service desk role.
    • Configure and support desktops, laptops, and mobile devices.
    • Coordinate and organise the standardisation of data and/or information collection across the NIHR BRC: Newcastle and contribute to the development and…
    • You will be based at Aspire’s Gateshead Head Office, with travel as required to meet the needs of the business.
    • Escalate to on-call engineers where necessary.
    • Remote support tools such as Remote Desktop and VNC.
    • 1st Line Desktop Support Technician.
    • You will ideally have knowledge or experience of:

People also searched:

service desk analyst
service desk
it technician
it support technician
it manager
it support
it apprenticeship

Job Post Details

Sage logo
IT Support Analyst
Sage
Newcastle upon Tyne
Apply on company site

Job details

Pay information not provided
Newcastle upon Tyne

Full job description

Job Description
Job purpose: Our mission is to transform the way IT is delivered to colleagues with a focus on simplicity, mobility, and efficiency. IT Support is core to enabling and maintaining service at the highest levels, ensuring our colleagues can remain focused on our customers. We support unified, global IT platforms, multi-channel engagement and a consistent, world class colleague experience across the globe.
In this role, you will provide colleagues with technical support across business applications and access, Microsoft 365 and identity services, endpoint devices (Windows and macOS laptops, iOS and Android mobiles) and audio-visual equipment. You will collaborate closely with other IT teams to resolve colleague requests, isolate root causes, and aid in rapidly restoring services when needed. Operating primarily at first line (Tier 1, with some Tier 2), you support the configuration, installation, and general troubleshooting of the endpoint ecosystem, contribute to continuous improvement projects, and ensure complex issues are accurately documented and escalated when necessary.

Key Responsibilities
Key Accountabilities and Decision Ownership:

  • IT Service Excellence: Execute day-to-day IT support activities with the colleague experience in mind, delivering a high quality, responsive service to all colleagues.


  • IT Incident & Request Management: Support the IT Support Team to efficiently log, triage, and resolve IT requests using our IT Service Management platform, taking ownership of your own requests and contributing to the shared team queue to ensure issues are prioritized and progressed in line with ITIL best practices and SLA targets.


  • IT Knowledge Management: Document technical troubleshooting steps and processes to enrich our Knowledge Base, ensuring higher first contact resolution and empowering colleague self-service.


  • IT Continuous Improvement: Actively identify and promote opportunities for process optimization, automation, and self-service.


  • IT Project & Operational Readiness: Assist with User Acceptance Testing (UAT) and actively support IT delivery teams as projects transition into daily business-as-usual (BAU) operations.
    • Let Employers Find YouUpload Your Resume