IT Support jobs in North West London

About Doherty Associates

Doherty Associates (DA) have delivered IT solutions for over 30 years to world-renowned, international clients, primarily within the professional and financial services sectors. We are a Microsoft Solutions Partner with multiple designations, hold a Tier 1 Microsoft CSP relationship, and operate to ISO27001 & ISO9001 standards.

Our services are built on the Microsoft cloud ecosystem and focused on delivering secure, high-quality, outcome-driven solutions for our clients.

Our customers rely on us to bring specialist expertise and innovation across cloud solutions, hybrid working, modern workplace, data and BI, cyber security, governance and compliance. We have built a reputation as a company that keeps its promises and delivers quality.

About the Role

The Consultant is a customer-facing technical role within the Professional Services team, acting as a subject matter expert across Microsoft 365 solutions and trusted advisor to our clients.

You will work closely with customers to understand their business, security, compliance, and operational requirements, shaping solutions that are practical, well-governed, and aligned to agreed outcomes.

The role combines the presales support, consultancy, hands-on technical delivery, and ownership across the full project lifecycle; from discovery and solution shaping through to implementation, service transition, and handover into operations.

You will be expected to manage customer expectations, deliver change in a controlled and well-documented manner, and ensure outcomes remain aligned to project scope, timelines, and governance standards.

Key Responsibilities

Solution Design & Delivery

• Lead the design, implementation, and optimisation of Microsoft 365 solutions (e.g. Entra ID, Intune, Conditional Access, SharePoint, Teams)
• Produce high-level and low-level designs aligned to security, compliance, governance, and operational best practice
• Deliver projects end-to-end across discovery, design, build, test, deployment, and handover into operations and early life support
• Work with Project Managers to manage the technical project scope, dependencies, risks, and change impacts to ensure delivery remains controlled and aligned to agreed outcomes
• Provide technical oversight across multiple concurrent customer engagements

Client Engagement & Consultancy

• Act as the customer’s trusted advisor, translating business requirements into clear, deliverable technical solutions
• Lead customer workshops, discovery sessions, assessments, and demonstrations to shape scope and solution approach
• Set realistic expectations on scope, risks, dependencies, timescales, and outcomes
• Support pre-sales activities, including solution scoping, technical input, and effort estimation
• Build strong client relationships and identify opportunities to improve customer value

Security, Compliance & Governance

• Design and implement solutions aligned to Zero Trust principles and Microsoft security best practice
• Configure and optimise Conditional Access, Intune, and M365 security controls in a controlled and auditable manner
• Ensure solutions align to regulatory, compliance, and customer governance requirements
• Embed governance, documentation, testing, and change control into technical delivery

Technical Leadership

• Act as an escalation point for complex technical issues
• Support and guide other consultants and engineers
• Contribute to standards and reusable design frameworks
• Documentation & Adoption
• Produce high-quality technical, project, and handover documentation
• Deliver knowledge transfer and operational readiness activities for customers and internal teams
• Ensure smooth transition of services into Managed Services or support operations with clear ownership and support boundaries

Continuous Improvement

• Stay up to date with M365 roadmap and emerging technologies
• Drive automation and standardisation across deployments

Skills & Experience

• Experience working within an MSP or consultancy environment
• Proven experience delivering customer-facing Microsoft 365 projects end-to-end
• Strong knowledge of Microsoft 365 (Entra ID, Intune, Teams, SharePoint, Exchange, Conditional Access)
• Strong understanding of security, governance, compliance, and controlled technical change
• Ability to shape solutions from presales through delivery and transition into operations
• Strong stakeholder management, communication, and customer expectation-setting skills
• Experience working toward a defined scope, managing change, and maintaining delivery quality
• PowerShell / automation skills desirable

Professional Attributes

• Commercially aware and customer-focused
• Calm, credible, and confident in front of customers
• Strong ownership and accountability
• Structured, organised, and well-governed in delivery
• Clear communicator who manages expectations effectively
• Strong problem-solving skills and attention to detail
• Passion for continuous improvement and technical excellence

What we offer in return

• Basic salary plus performance bonus
• 34 days of annual leave (incl. 8 UK bank holidays and a day off on your birthday)
• Incentives for achieving Microsoft accreditations
• Enhanced family-friendly benefit schemes including company sick pay
• Sponsored training and development and where applicable to the role, a technical exams incentive scheme
• Private medical insurance and Employee Assistance Programme
• Income protection and life insurance
• Company Pension scheme

Job Types: Full-time, Permanent

Pay: £60,000.00-£65,000.00 per year

Work Location: Hybrid remote in London WC1V 7BD