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    • Provide technical support to IT colleagues.
    • Reporting to the IT Systems Manager, you will provide second-line support to the IT Helpdesk and help ensure the…
    • We have a friendly and supportive environment where our 1st, 2nd, and 3rd Line Consultants work together to record, manage, and resolve customer incidents.
    • Access to counselling and wellbeing support.
    • Providing administrative support, preparing reports and responding to enquiries.
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    • Lead, develop and support a small on-site IT team.
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    • Service desk experience, resolving incidents and service requests to ITIL-aligned processes.
    • Helping improve internal processes in line with our ISO standards.
    • Due to current expansion, we require a customer technical support manager.
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    • A collaborative, approachable attitude and willingness to support colleagues.
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    • Enhanced cash back health scheme + wellbeing support.
    • Able to interpret data, not just query it, spotting anomalies and explaining insights clearly.
    • Liaise with vendors and third-party support providers.
    • Provide hands-on support during outages and coordinate maintenance windows.
    • As a Field Service technician, you will be responsible for visiting customer sites to install, maintain, repair and support a range of technology solutions used…
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    • Provide prompt and professional engineering support to the Company’s therapy and life science systems worldwide.
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Job Post Details

IT Infrastructure Technician
Shrewsbury College
·
4.0
Shrewsbury
£36,564 a year
Permanent, Full-time
Apply on company site

Job details

£36,564 a year
Permanent, Full-time
Shrewsbury

Full job description

Shrewsbury College is Shropshire’s largest college, teaching 16–18-year-olds and adults at three campuses in the town of Shrewsbury. We deliver a broad range of vocational and higher-level courses to 2500 16–18-year-olds, 4000 adult students, 300 HE students and 950 apprentices at our London Road campus, and 2100 students are taught A Levels and Art courses at our Welsh and English Bridge campuses in the centre of Shrewsbury. The college was inspected in March 2025 and judged to be ‘Outstanding’, with a ‘Strong’ contribution to skills. The college was recognised as a top 10 employer by The Sunday Times Best Places to Work 2026 and enjoys ‘outstanding’ financial health. We have enrolled a record number of students in 2026-27, and have secured £10m of government funding to support new capital projects to expand our construction and science facilities.

Please note that all advertised salaries are based on the current pay scale and are subject to the 2026-27 cost of living pay award, which is pending.

Salary: £36,564 p.a. Full-time (37 hours per week). Full year. Permanent. Based at London Road Campus but supporting all 3 campuses.

We are seeking an IT Infrastructure Technician to join our Technical Services team, supporting and maintaining the college’s IT infrastructure across all campuses.

Reporting to the IT Systems Manager, you will provide second-line support to the IT Helpdesk and help ensure the security, reliability and performance of our network, server, storage and Microsoft 365 environments.

Working with a range of technologies, including virtualisation, networking, Active Directory, backup and recovery systems, cybersecurity solutions and Microsoft 365, you will also contribute to technical projects, service improvements and the ongoing development of a secure and resilient IT service.

Key Responsibilities:

  • Maintain server, storage and virtualisation infrastructure.
  • Support wired and wireless networks, including switches and VLANs.
  • Manage backup, recovery and business continuity systems.
  • Maintain cybersecurity solutions, including firewalls and endpoint protection.
  • Administer Active Directory, Microsoft Entra ID and Microsoft 365.
  • Support software deployment, patch management and web filtering.
  • Provide technical support to IT colleagues.
  • Maintain technical documentation and contribute to service improvements.

We are committed to safeguarding and promoting the welfare of young people and expect staff to share this commitment. As an employer we are also committed to promoting and protecting the physical, financial, social and mental health of all our staff. An enhanced DBS Check will be required for all the above posts, which are exempt from the rehabilitation of offenders act 1974 and related amendments. As an equal opportunities employer, Shrewsbury College welcomes applications from all sections of the community and is proud to be a Disability Confident employer. We actively encourage and support applications from disabled candidates. Where applicants meet the minimum criteria for the role, we will offer an interview whenever practicable in line with the terms of being a Disability Confident employer.

Pay: £36,564.00 per year

Work Location: In person

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