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IT Technician jobs in Newcastle upon Tyne

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    • In this role, you will provide colleagues with technical support across business applications and access, Microsoft 365 and identity services, endpoint devices…
    • View all Sage jobs - Newcastle upon Tyne jobs - IT Support jobs in Newcastle upon Tyne
    • Salary Search: IT Support Analyst salaries in Newcastle upon Tyne
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    • As the Service Improvement Engineer, you will play a key role in transforming the way IT Service Operations are delivered through automation, integration and…
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    • As a full-time soldier, entry-level Communications Engineer in the British Army, you'll:
    • Join one of three focused trades: Information Services, Networks, or…
    • Proven Field Service Technician Experience: Previous experience in a field technician role, preferably in field service, installation, construction, or a…
    • Experience required: At least 3 years of experience as a field engineer, with preferred experience in franchise and motor trade IT infrastructure.
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    • Afterwards, we'll support you to take the next steps, including further training and progression onto a Level 4 qualification.
    • A keen attention to detail.
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    • As a full-time soldier, entry-level Communications Engineer in the British Army, you'll:
    • Join one of three focused trades: Information Services, Networks, or…
    • Supporting the setup, testing, and installation of in-house software and associated hardware.
    • Providing remote and on-site technical support to clients.
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    • Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.
    • £15,600 – £17,550 per annum.
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    • Support the management, maintenance and security of the organisation’s network infrastructure.
    • Monitor network performance and troubleshoot connectivity and…
    • We are looking for a Customer Support Advisor to join our growing InnStay division, supporting customers across our digital, EPOS and entertainment technology…
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    • Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.
    • ICT Support Technician - Level 3.
    • StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from…
    • This is a full time role working 37.5 hours per week.
    • The Technical IT Service Desk Analyst is required to support the IT Service Desk Team Leader in providing…
    • 100% Office-based Role NE36 0PQ*.
    • My client is looking to recruit a highly motivated and personable Technical Support Engineer to provide remote customer…

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Job Post Details

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IT Support Analyst
Sage
·
3.5
Newcastle upon Tyne
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Job details

Pay information not provided
Newcastle upon Tyne

Full job description

Job Description
Job purpose: Our mission is to transform the way IT is delivered to colleagues with a focus on simplicity, mobility, and efficiency. IT Support is core to enabling and maintaining service at the highest levels, ensuring our colleagues can remain focused on our customers. We support unified, global IT platforms, multi-channel engagement and a consistent, world class colleague experience across the globe.
In this role, you will provide colleagues with technical support across business applications and access, Microsoft 365 and identity services, endpoint devices (Windows and macOS laptops, iOS and Android mobiles) and audio-visual equipment. You will collaborate closely with other IT teams to resolve colleague requests, isolate root causes, and aid in rapidly restoring services when needed. Operating primarily at first line (Tier 1, with some Tier 2), you support the configuration, installation, and general troubleshooting of the endpoint ecosystem, contribute to continuous improvement projects, and ensure complex issues are accurately documented and escalated when necessary.

Key Responsibilities
Key Accountabilities and Decision Ownership:

  • IT Service Excellence: Execute day-to-day IT support activities with the colleague experience in mind, delivering a high quality, responsive service to all colleagues.


  • IT Incident & Request Management: Support the IT Support Team to efficiently log, triage, and resolve IT requests using our IT Service Management platform, taking ownership of your own requests and contributing to the shared team queue to ensure issues are prioritized and progressed in line with ITIL best practices and SLA targets.


  • IT Knowledge Management: Document technical troubleshooting steps and processes to enrich our Knowledge Base, ensuring higher first contact resolution and empowering colleague self-service.


  • IT Continuous Improvement: Actively identify and promote opportunities for process optimization, automation, and self-service.


  • IT Project & Operational Readiness: Assist with User Acceptance Testing (UAT) and actively support IT delivery teams as projects transition into daily business-as-usual (BAU) operations.
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