IT director jobs

Serving our customers, communities, and planet a little better every day.

• 
  Providing strategic leadership and assurance across all core ITIL-aligned service management disciplines including incident, problem, change, IT Service Continuity (ITSC), service desk and Risk & Renewal management.
• A good understanding of all areas of technology infrastructure, including compute, networks, cloud, applications and EUC.
• Acting as a key interface between business stakeholders, technology teams and third-party service providers, you’ll ensure clear accountability and effective governance, and that services deliver agreed outcomes and provide a great colleague and customer experience.
• Defining and implementing the IT Service Management strategy, ensuring alignment with organisational goals, SLAs, performance metrics and technology objectives.
• Owning and managing the effective generation, forecasting and expenditure of all IT Service operational related budgets including 3rd party spend.
• Building trusted relationships with senior business stakeholders, acting as the primary escalation and engagement point for service-related issues.
• Leading, coaching and developing a high-performing service management team.
• Building capability and fostering a culture of accountability, collaboration and continuous learning.
• Owning the IT Service Continuity framework and associated assurance activities. Ensure robust continuity plans are in place for critical IT services, aligned with business requirements and recovery objectives.
• Managing currently deployed services, as well as the transition in/out of any future services.
• Responsible for robust leadership and governance across incident, problem and change management processes.
• Providing governance and assurance of Service Desk and End User Support services.

• Wide and deep experience in IT Service Management providing expert competence, using ITIL best practice. Deep understanding of incident, problem, change, and service continuity management.
• Exceptional communication skills, with the ability to convey complex information clearly.
• Demonstrable ability to build and maintain strong relationships with internal and external stakeholders across multiple levels of an organisation.
• Significant experience planning, managing and organising teams/resources to meet medium long term business requirements.
• Demonstrable ability to establish governance frameworks, service review structures, KPI reporting and executive service dashboards.

• Demonstrable success driving service improvements through automation, process optimisation and performance analytics.
• Experience working within a regulated /financial services, highly customer centric environment.

• A generous pension, with up to 15% employer contribution, depending on what you put in.
• Private Medical Insurance, health screening (every 2 years) and virtual GP Service for you and your family.
• Critical illness insurance
• Performance related annual bonus.
• Car allowance or interest free car loan.
• 7.2 weeks holiday, with the opportunity to buy more.
• Colleague Clubcard discount (10-15% + second card to share with someone else).
• Enhanced parental leave.
• Opportunities to Save and Buy as you earn.
• A place to get on - take advantage of our ongoing learning opportunities to help you achieve the job and career you want.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!