Skip to main content
Post your CV and find your next job on Indeed!

IT jobs in Coventry

Sort by: -
    • Support the upskilling of service desk colleagues to enhance first-time resolution rates and encourage effective knowledge sharing.
    • View all ParentPay Group jobs - Coventry jobs - IT Support jobs in Coventry
    • Salary Search: IT Support Engineer salaries in Coventry
    • 1+ year of experience in a desktop support, helpdesk, or IT technician role.
    • This role will provide onsite/ on-call assistance to end-users within the…
    • Remotely resolve issues using the company’s helpdesk.
    • We encourage learning, with staff supported to develop towards their goals through onsite, online, and on-…
    • Experience in administration, customer service, service desk or IT support, with basic hardware and software troubleshooting knowledge being strongly desirable.
    • Handle customer incidents and requests professionally and courteously, over the phone, email, or Service desk portal.
    • A logical approach to problem-solving.
    • The post holder will be responsible for delivering a proactive and responsive IT support service across the Trust, supporting both the Contact Centre and field-…
    • Deliver 1st and 2nd line support for staff across the organisation.
    • 1st line support for internally developed tools.
    • Joiner-Mover-Leaver (JML) processes.
    • The post holder will be responsible for overseeing and coordinating the delivery of IT support services across both the Contact Centre and field-based Desktop…
    • Log, manage and respond to IT incidents and service requests using a helpdesk system, communicating resolutions clearly.
    • The ideal candidate will have.
  • View similar jobs with this employer
    • Provide first-line support by troubleshooting, diagnosing, and resolving technical issues or escalating them to service desk managers, incident managers, or…
    • During exceptional busy period it may be necessary to support the Service Desk 1st line team to ensure the call answering KPI’s are maintained.
    • Experience performing security control testing or assurance activities within 1st/2nd/3rd line functions.
    • Working collaboratively across the Cyber security…
    • Pay is £15.67/hr + holiday pay (worth(£2.28) + NHSP pays for your Employer's NI (worth (£4.04) ==> a total of £21.2/hr.
    • Job Types: Full-time, Temporary.
    • Visit sites to provide reactive support including support for Network, Server and Storage equipment located on customer sites - this includes acting as remote-…
  • View similar jobs with this employer
    • Experience providing service desk and technical support, solving various system issues relating to hardware, software, phones and networking.

People also searched:

it support
part time
it technician
full time
work from home
cyber security
warehouse
admin
retail
it apprenticeship
IT Support Engineer
ParentPay Group
Coventry CV6 6GE
•
Hybrid work
Permanent, Full-time
Apply on company site

Job details

Pay information not provided
Permanent, Full-time
Hybrid work in Judds Lane, Coventry CV6 6GE

Full job description

Description


The IT Support Engineer is responsible for providing technical support for users experiencing hardware, software, and service issues. The role will support colleagues both on-site and remotely (on and offshore), with software installations, hardware issues, and other IT-related matters, diagnosing issues, delivering effective assistance, and maintaining strong customer relationships.
The successful candidate will be primarily based at our Coventry office and will be expected to provide on-site support across the organisation as required. This includes occasional travel to our London and Bridgwater offices to meet business needs. The role will also support the planning, setup and delivery of corporate events throughout the year, which may take place at various locations, including London and Birmingham.

This role will suit someone who can exhibit excellent communication skills, act proactively, resolve IT issues efficiently, and uphold a good relationship with clients to ensure smooth team operations and collaboration.

Key Responsibilities


  • Provide technical support on-site or via remote-access systems.
  • Monitor and manage your own tickets, ensuring colleagues receive a timely response.
  • Identify and ensure long-term resolutions for repetitive incidents.
  • Own and respond to Internal IT system related events generated by monitoring systems or customer tickets.
  • Support the upskilling of service desk colleagues to enhance first-time resolution rates and encourage effective knowledge sharing.
  • Action changes to Internal IT systems in line with departmental improvements, adhering to strict change control processes.
  • Support users in the use of computer equipment and software by providing necessary training and advice.
  • Escalate incidents where appropriate and in a timely manner, always maintaining ownership of the incident.
  • Own, create and maintain detailed documentation of services, processes, and systems.
  • Identify, propose and deliver improvements to all IT services, always adhering to change control process.
  • Identify gaps in your own knowledge, seeking the training necessary to complete certain tasks.
  • Support the IT Support Manager with work on streamlining workloads, improving tooling to constantly improve service and efficiency.
  • Support the service desk by taking user support calls and managing incoming incidents and requests.
  • Deliver excellent customer service, building and maintaining strong partnerships with our colleagues.
  • Complete project related tasks to Internal IT infrastructure and services when requested.


Skills, Knowledge and Expertise


  • Experience in supporting end user’s devices, applications, cloud-based services whilst working in an IT Support team.
  • Proven experience in a fast-paced environment, providing support to a large user base, both in person and remotely.
  • Supporting Microsoft Windows 11 & Mac operating systems.
  • Troubleshooting Microsoft Office 365 suite (MS Word, Excel etc).
  • Troubleshooting Microsoft 365 Admin suite (Exchange, SharePoint, Teams, OneDrive, AAD etc).
  • Active Directory, Azure Active Directory and InTune Management.
  • Documenting services and processes.
  • VoIP installation, management and support.
  • Excellent verbal and written communication skills.
  • Exceptional customer service and problem-solving skills.
  • Good understanding of PC hardware set-up and configuration.
  • Basic understanding of IP based networking, including but not limited to office Wi-Fi and local area networking.
  • Appreciation of the importance in accurately recording IT assets.
  • Appreciation of ITIL best practice, including Change, Incident and Problem Management processes.
  • Mobile Device Management.

About ParentPay Group

At ParentPay Group, we believe that when schools run well, students thrive. That’s why we’ve spent decades building the operating system that supports well‑run schools – a seamless layer of tools, insights, and support that makes school life simpler for teachers, leaders, caterers, parents, and students alike.
From cashless payments and parent engagement to catering management, library systems, and MIS platforms, we connect the everyday parts of education through simple, secure, and connected tools. What began as a way to make school payments easier has grown into Europe’s leading EdTech group – trusted by over 20,000 schools and 9 million users across the UK and Europe.
Every day, our platforms process millions of payments, messages, and data points, quietly working in the background so schools can shine out front. Together, we’re helping schools save time, cut costs, and create more time for learning.
ParentPay Group is more than a collection of brands. We are a group of people dedicated to supporting well‑run schools and giving time back to teachers, parents, caterers, admin staff – and most importantly, to students.
Let Employers Find YouUpload Your Resume