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Service Desk/Technical Support Specialist - Bilingual Swedish/English - job post

Collabtech Group
Farnborough
Full-time
Responded to 75% or more applications in the past 30 days, typically within 3 days.

Job details

Here’s how the job details align with your profile.

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

Farnborough

Benefits
Pulled from the full job description

  • Company pension
  • On-site parking

Full job description

Service Desk Technician - Tech Support Specialist Job Summary: We have a new opening in our Multi-Lingual Service Desk! If you speak and write fluent English and Swedish and have some or all of the skills below, WE NEED YOU!

  • Outstanding Customer Service Skills
  • Technical knowledge of PC’s, Applications and Peripherals.
  • Experience working on a Help Desk.

We thrive on employee development and offer the possibility to get involved in more than help desk calls. As the individual develops, you have the potential for working on customer discovery calls, virtual training sessions and even external events and services all across UK and EMEA.

Service Desk Technician - Tech Support Specialist Requirements

  • Must be fluent in reading and writing English.
  • Must be fluent in reading and writing in Swedish.
  • 4 days per week in the Farnborough, Hampshire office.
  • IT experience – 1 year
  • Must have a valid Passport allowing for easy travel around Europe

Service Desk Technician - Tech Support Specialist Qualifications:

  • Technical Call Center Experience (Answering Calls, Creating Tickets)
  • Windows OS Technical, Hardware and Software Support
  • The desire to provide awesome customer service to everyone you help
  • Advanced Technical Troubleshooting Skills With Windows
  • Active Directory Administration
  • Microsoft Exchange Administration
  • Microsoft Teams Administration
  • Basic collaboration technologies and terms (Video Conferencing, etc.)
  • Knowledge of Shifts, Zendesk, MS Dynamics would be an advantage
  • Microsoft Office 365 support including Teams and Teams Rooms
  • IOS / MacOS (basic user level)

Service Desk Technician - Tech Support Specialist Benefits:

  • Competitive salary based on experience
  • 25 days annual leave + Bank Holidays
  • Company pension contribution of 4%
  • Our office is a short 2-minute walk from Farnborough Main and Farnborough North Train Station
  • Onsite parking
  • We want to keep you happy and fed so free snacks and high-quality coffee (yes as much as you want to drink), tea and soft drinks
  • Fantastic office facility
  • Training Program (we want to invest in YOU with strong training and development programs!)
  • Promotion opportunities to a variety of roles including field-based collaboration specialists with opportunity to travel both in the UK and across Europe

Service Desk Technician - Tech Support Specialist Duties & Responsibilities:

  • Answering calls and e-tickets in English and Swedish within defined service levels.
  • Providing troubleshooting and training for specific technologies.
  • Become brand ambassador for all companies we work with.
  • Communicating with clients via email, chat and phone while documenting specific incident level detail within a ticketing system.
  • Interacting with other groups within Collabtech to ensure seamless global service delivery for the integration and deployment of collaboration technology solutions used in clients’ environments.
  • Ensuring all training courses and modules are followed and completed within time frames set.
  • Support on external services and events.
  • Deliver training sessions both remotely and onsite.

About us: Collabtech works with some of the largest technology companies in the world to support the latest and most exciting video conferencing peripherals and collaboration hardware/software available! This is your opportunity to jump onboard and help make the world ‘Work Better Together”!

Job Type: Full-time

Schedule:

  • Monday to Friday

Application question(s):

  • Do you have a valid Passport to allow for travel within EMEA?

Experience:

  • Technical support: 1 year (required)

Language:

  • Swedish and English (required)

Work Location: In person

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