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IT Support / EPoS Installation Engineer - job post

Open Retail Solutions Ltd
NottinghamHybrid work
£23,000 - £28,000 a year - Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 3 days.

Job details

Here’s how the job details align with your profile.


  • £23,000 - £28,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • 8 hour shift
  • Weekend availability
  • Day shift
  • Monday to Friday

Pulled from the full job description

  • Bereavement leave
  • Casual dress
  • Company events
  • Company pension
  • Free parking
  • On-site parking
  • Sick pay

Full job description

We are a bespoke software company that is looking for a dedicated and professional IT Support / EPoS Installation Engineer to support our software, which is installed at over 100 customer sites nationally. Support tickets are raised either by telephone or using our ticketing software and carried out remotely using remote IT support software.

You will also be expected to install our EPoS solution (both hardware and software) and train customers on how to use it on site.

Full training will be offered on our solution and installation procedures.

The ideal candidate will have some previous EPoS Engineer or IT support experience, or a relevant IT qualification.

The software is written in .Net to an SQL Server Database, so some knowledge of SQL would be useful, but not required.

The IT Support / EPos Engineer Role

  • Installation, testing and configuration of EPoS equipment, this can include network cabling and Wi-Fi.
  • Provide customers with onsite training on the basic operation of equipment and use of the EPoS system.
  • Carry out software and hardware upgrades on site or remotely.
  • Handling IT support queries when office based including logging and reporting hardware faults with 3rd party suppliers.
  • Provide on-call cover during evenings and weekends on a rotational basis.
  • Keep internal procedures up to date and update our support desk software’s knowledge base.

IT Support / EPoS Engineer Skills & knowledge required

  • Knowledge of computer hardware (PC’s, Networks and Wi-Fi).
  • Aptitude to learn new software packages quickly. Microsoft operating systems and office packages will be used daily.
  • Excellent customer-facing and communication skills.
  • Ability to explain problems and solutions clearly to non-technical users.
  • Ability to prioritise workload, work under pressure and meet deadlines.
  • Able to work alone or as part of a team.
  • Full clean driving licence is essential.
  • Interest or experience in IT Support.
  • Experience with EPoS or as an EPoS Engineer would be desirable.

Hours of work and terms

  • Salary will be negotiable depending on experience and education on a scale of £23,000 - £28,000 p.a. Salaries are reviewed annually
  • This role is office based, office hours are 9:00am – 5:00pm Monday to Friday. However we are currently piloting a hybrid scheme, allowing for 1 day a week working from home and moving to 2-3 days if it is successful.
  • Annual leave is 24 days per annum plus statutory holidays.
  • Company laptop and work clothes will be provided.
  • You will have use of the company van for travel to and from site visits.
  • Out of hours mobile telephone cover is required 1 week in 4 including weekend cover, mobile phone will be provided. Cover is from 8:00 – 20:00 daily, excluding Christmas Day, Boxing Day and New Years Day.
  • Occasionally working away from home for short periods of time around the country.
  • Inclusion in our company pension scheme.

Job Types: Full-time, Permanent

Salary: £23,000.00-£28,000.00 per year


  • Bereavement leave
  • Casual dress
  • Company events
  • Company pension
  • Free parking
  • On-site parking
  • Sick pay
  • Transport links


  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme


  • UK Drivers Licence (required)

Work Location: Hybrid remote in Nottingham

Application deadline: 01/09/2023

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