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    • Proven experience in an IT support, helpdesk, or similar technical role.
    • Because we operate in a confidential environment, the successful candidate will be…
    • Working from our Middlesbrough head office, you will act as a key escalation point for technical issues, providing robust 2nd and 3rd line support to our…
    • As a full-time soldier, entry-level Communications Engineer in the British Army, you'll:
    • Join one of three focused trades: Information Services, Networks, or…
    • You’ll be finding opportunities, speaking with business owners and senior decision-makers, meeting prospective customers and building relationships that turn…
    • Hours:* Monday to Friday, 08:30 AM – 5:00 PM (38.75 hours per week, with a 45-minute lunch break).
    • Salary:* Competitive apprentice wage or National Minimum Wage…
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    • Undertake 1st line triage for all incoming customer tickets and queries.
    • You’ll join a friendly and supportive team who will help you build your confidence,…
    • Provide 1st & 2nd Line IT Support: Deliver timely and effective technical assistance, minimising downtime and enhancing productivity.
    • The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams.
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    • The Trust supports schools across a range of operational areas, including IT, data, finance, estates, and governance, ensuring staff and pupils have access to…
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    • Providing 1st line IT support through a ticketing system.
    • Responding to IT support queries in person, over the phone and through email or the service desk.
    • As a Communications Engineer in the Royal Signals, specialising as a Network Engineer, you'll be responsible for installing and maintaining tactical networks…
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    • An understanding of razorblue's business, clients and the market it works in.
    • Providing exceptional remote technical support for cases which cannot be resolved…
    • One day you’ll be winning a new client, the next you’ll be onboarding them, setting up their Microsoft 365 tenant and taking them through Cyber Essentials.
    • Provide service desk and operational cover when required.
    • We are looking for a Customer Support Advisor to join our growing InnStay division, supporting…
    • This role is ideal for someone with a passion for technology who enjoys problem-solving and wants to build a long-term career in the rapidly expanding smart…

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IT Technician
Company Confidential
Middlesbrough
Permanent, Full-time
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Job details

Pay information not provided
Permanent, Full-time
Middlesbrough

Full job description

We are seeking a motivated and reliable IT Support Technician to join our internal IT team based in the Middlesbrough area. In this role, you will provide first- and second-line IT support across our growing organisation, supporting users and operations across multiple locations. You will help ensure that all hardware, software, and network systems run smoothly and efficiently.

Because we operate in a confidential environment, the successful candidate will be required to sign a non-disclosure agreement (NDA) and adhere to strict data security protocols.

Key Responsibilities:

  • Provide prompt desktop, laptop, and mobile device support to local and remote staff across multiple locations (Windows and macOS environments).
  • Provide remote and on-site IT support where required across our various locations.
  • Troubleshoot hardware, software, printer, and basic network connectivity issues.
  • Set up, configure, and provision new workstations, accounts, and peripherals for incoming employees.
  • Maintain an up-to-date hardware and software asset inventory across multiple sites.
  • Assist with basic user administration across Active Directory, Microsoft 365, and local file shares.
  • Escalate complex server, security, or infrastructure issues to senior engineering teams.
  • Document troubleshooting steps and create internal knowledge-base guides for common technical issues.
  • Work collaboratively with colleagues across different locations to ensure a consistent and high-quality IT support service.

Requirements:

  • Proven experience in an IT support, helpdesk, or similar technical role.
  • Strong working knowledge of Windows 10/11, Microsoft 365 administration, and basic networking principles (TCP/IP, DNS, DHCP, Wi-Fi).
  • Excellent problem-solving skills with a logical, methodical approach to troubleshooting.
  • Outstanding communication skills and a customer-focused attitude.
  • Ability to work independently and manage support requests across multiple locations effectively.
  • Willingness and ability to travel between company locations when required.
  • Ability to handle sensitive data with absolute discretion and professionalism.
  • Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified, or similar) or an equivalent relevant qualification/degree are a plus.

Work Location: In person

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