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Job Post Details
Contact Centre Agent - job post
Location
Benefits
Pulled from the full job description
- Annual leave
- Employee assistance programme
- Company pension
Full job description
At the heart of everything we do is our vision to change lives every day, and our mission to grow The National Lottery responsibly and champion its impact.
We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across the USA (Michigan and Illinois) and Europe, including Czech Republic, Austria, Greece, Cyprus and Italy.
While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.
We’ll talk a bit more about us further down the page, but for now – let’s talk about the role and who we’re looking for…
A bit about the role
Working within Allwyn’s Enterprise Security team, you will be responsible for ensuring the design and delivery of secure solutions. This will be achieved by producing both high-level and low-level security designs for multiple high-security impact workstreams across a large programme of work, ensuring that designs are fit for purpose, as well as compliant with security policies, standards, and patterns. This role will also involve providing direct support to Technology Solution Architects, Project Managers, Business Analysts, and other key stakeholders, from production of Technical Design documents, through to secure delivery of solutions into production.
What you’ll be doing
Provide specialist security support, working as part of a project team and the assigned Technology Solution Architects to ensure that security is designed into solutions early in the project lifecycle, whilst ensuring the drivers of cost, pace and quality are maintained.
- Support security triage of solutions to assist projects with identifying resource requirements considering availability, project timescales, and required skillset.
- Conduct security risk assessments of solutions using industry standard threat modelling techniques.
- Production of security designs for high-security impact workstreams across Allwyn, detailing security requirements based on the output of risk assessments and security patterns.
- Support the assessment and communication of any identified security risks and non-compliances to policies and standards to programme stakeholders and service owners.
- Undertake security design governance activities and take on board feedback to update design artefacts as required.
- Produce test plans and scopes for both functional security and penetration testing, whilst supporting both internal and external test resources, e.g. pen test teams.
What experience we’re looking for
Must Have:
- Experience of providing security support to enterprise level projects.
- Knowledge and experience with the application of threat modelling techniques, e.g. STRIDE, DREAD, MITRE ATT&ck, etc
- Ability to apply a structured approach to the production of security requirements in a design, which exhibits both quality and compliance to standards.
- Knowledge and experience across a wide range of technologies across Infrastructure, Networks, Systems, Database, and Applications.
- Solid understanding across different security domains including identity & access management, cryptography, endpoint security, network security, application security, security logging and monitoring, and vulnerability management.
- Experience of working with external parties to produce security test plans and support testing, e.g. penetration testing.
- Excellent understanding of cloud security architecture and principles across IaaS, PaaS, and SaaS.
- Strong knowledge of industry standards such as CIS, ISO 27000, PCI-DSS, and NIST, and how they can be effectively used to positively influence designs and the delivery of secure solutions.
- Experience of accurately communicating risks to stakeholders in relation to security control gaps identified throughout all stages of a project and assist with arriving at an agreed risk position.
- Excellent written, presentational and communication skills.
Nice to Have:
- Experience of working within a complex and sizeable Release Management model, within a technical delivery team
- Experience with Agile tools such as Confluence and Jira
- Experience in gambling/gaming platforms, including online casinos, sports betting, and/or iGaming. Alternatively, Exposure to regulated environments (e.g., finance, healthcare, gaming, or similar) preferred.
- Experience of applying different IT delivery methodologies, such as Agile, Scrum, Lean and Waterfall
- CISSP certification
About us
At Allwyn, we are dedicated to changing lives and growing the National Lottery responsibly, championing its positive impact on people, places, and the planet.
- Innovation - We pride ourselves on it! We’re constantly looking for new ways to excite our customers, bringing new products to market to enjoy which is all supported by our responsible play values and making them accessible to all.
- Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10-year license.
- Sustainability – Our aim is to become a net zero national lottery. We have 2030 targets to decarbonise our operations and energy. We’ve already transitioned to renewable energy providers, made our London and Watford offices zero gas, and ensured our fleet consists of low-emission vehicles. In addition, we’re working with our value chain partners to develop a net zero target date
- Empowering every voice – We believe in creating a culture where everyone feels they belong, can be themselves, has access to opportunities and can thrive for the benefit of good causes. Our diverse teams are working hard to make all parts of The National Lottery inclusive – whether people play a game in a store or online, because when everyone can play, everyone wins..
An inclusive reward offering with wellbeing at the centre
At Allwyn, inclusion is built into how we care for our people. Our benefits and policies support colleagues and their families at every stage of life and career. By prioritising wellbeing and belonging, we create a workplace where everyone feels valued, rewarded, and empowered to succeed. Our people are more than colleagues - they’re winners, driving positive change and making a real difference in communities.
Benefits
- Company Bonus Scheme
- Matched pension contributions up to 8.5%
- 26 days annual leave + 2 Life Days (and bank holidays)
- Single Private Health Cover
- Complimentary Private Medical
- Income Protection
- Flexible Benefits – EV Scheme, Money Coach, Will Writing, Mortgage Advice, Dental and Eye Care Schemes.
- Enhanced Family Leave (Maternity, Paternity, Adoption)
- Wellness Allowance £500
- Employee Assistance Programme
- Discounted Health Assessments
- Volunteering Days
- Matched Funding
We are a Disability Confident Leader which means we’ve taken proactive steps to ensure our workplace is accessible and inclusive for disabled and neurodivergent colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.
If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at careers@allwyn.co.uk and we’ll be happy to help.