Insurance Claim Assessor jobs

Senior Claims Officer, Ceded Re Claims

London, UK / Hartford, CT / Exton, PA

Ceded Claims oversees claims activity within Ceded Reinsurance and acts as a key intermediary between AXA XL Claims and its reinsurers, supporting effective recovery management and stakeholder engagement.

We are seeking a senior claims professional to manage a global portfolio of large and complex claims self-directed, primarily across Short Tail and Specialty classes, including Aviation, Marine, and Property, with exposure to complex Casualty and Environmental matters.

The successful candidate will bring substantial direct or reinsurance claims experience, sound technical judgment, and the ability to analyze complex issues, communicate with senior stakeholders, and identify matters requiring escalation. The role may be based in London, UK.

What you’ll be DOING

What will your essential responsibilities include?

• Manage a global portfolio of large and complex Short Tail and Specialty claims self-supported.
• Analyze claim developments, coverage issues, and reinsurance arrangements to identify exposures, recovery opportunities, and emerging concerns.
• Maintain effective portfolio controls, including diary management, financial tracking, and timely reporting of significant developments.
• Perform retention and recoverability analyses to assess the Company’s ultimate net exposure.
• Review claim narratives and supporting documentation for distribution to reinsurers and brokers, applying privacy, confidentiality, and legal privileged requirements.
• Escalate material issues with clear analysis and recommendations.
• Manage inquiries and relationships with brokers, reinsurers, and internal stakeholders while protecting the Company’s position.
• Coordinate reinsurer claim audits and contribute technical analysis to commutations, portfolio reviews, and process improvements.

You will report to Senior Manager, Ceded Claims.

What you will BRING

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Relevant degree or professional insurance qualification.
• Demonstrated ability to manage large and complex claims self-supported.
• Robust knowledge of direct insurance and reinsurance claims, including coverage interpretation, recoverability, and net retention analysis.
• Effective analytical and quantitative skills, with the ability to develop clear conclusions and recommendations from complex information.
• Sound judgment when handling sensitive or privileged information.
• Clear and assured written and verbal communication across technical and senior stakeholder audiences.
• Outstanding stakeholder management, organizational, and prioritization skills.
• Ability to work self-supported while collaborating effectively within a global team.
• Digital fluency and the ability to adapt quickly to new claims systems and technologies.
• Substantial claims experience demonstrating these capabilities. Experience with large and complex losses, ceded reinsurance, or short tail and specialty classes is advantageous, although comparable experience from other claims disciplines will be considered.

Who WE are

What we OFFER

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.