Insurance Investigator jobs

Location and Travel – Essential Criteria

**We are seeking applicants based in SCOTLAND to facilitate regular appointments within the region**

Location: Home-based covering Scotland and surrounding areas. Suitable locations include in or around Stirling, Glasgow, Edinburgh, Falkirk, Livingston, Motherwell, Paisley. You must be located with easy access to a major rail hub.

Whilst public transport is often the preferred option, this role requires you to have access to a car and to hold a full valid clean driving licence for use in the UK.

How to Apply

ONLY APPLICATIONS WITH COVERING LETTERS & FULL EDUCATION HISTORY INCLUDING GRADES ACHIEVED WILL BE CONSIDERED.

To apply for this position please follow one of the below options:

1)Submit your CV and a covering letter via our website at https://netwatchglobal.com/careers. Covering letters should detail your interest in the company and position, and why you are a good fit.

2) Submit PDF copies of your CV and covering letter to the Indeed platform (please avoid using the Indeed CV template). Covering letters should detail your interest in the company and position, and why you are a good fit.

The Organisation

NetWatch Global is a trusted leader in open-source intelligence (OSINT) and social-media investigations, combining advanced technology with expert human analysis. We specialise in providing powerful and actionable intelligence which our clients either rely on to make effective decisions or as evidence in court. Our approach removes the delays and uncertainty with traditional investigative processes, and our departments conduct over 10,000 investigations across our client base in the insurance, legal, and law enforcement sectors. We have also built a bespoke intelligence platform, Rapid, which allows our clients to order intelligence quickly and efficiently, as well as provide the team with enhanced methods of locating hard-to-find online data. We are also part of The Surveillance Group - The largest and most successful covert surveillance and investigation company in the UK.

As an Intelligence and Investigations Specialist you will have a comprehensive understanding of all investigative functions within NetWatch. You will be capable of handling all types of investigative tasks, from analysing and interpreting open-source intelligence, and compiling a range of specialised reports, to interviewing police officers, policyholders, and witnesses, and compiling witness statements. This position is designed for the versatile, well-rounded investigations specialist eager to learn every aspect of becoming a top-tier professional in the intelligence field.

Salary
£27,533 per annum + uncapped monthly bonus scheme

Earning Potential in Year One:

• 1k pay rise at successful passing of 6-month probation
• Uncapped bonus earning potential from 6 months onwards
• Average bonus of £200 per month, with top-earning team members regularly earning bonuses around £750 per month.

Key Responsibilities

• Carrying out recorded video and audio calls, predominantly over Teams, with police officers, policyholders, and witnesses to determine liability and indemnity issues.
• Conducting site visits, CCTV enquiries, and in-person interviews to gather information relevant to ongoing cases.
• Planning interviews—including reviewing police reports, examining email chains for additional details, and analysing internal case reports.
• Identifying inconsistencies or gaps in verbal accounts given by witnesses/policyholders and having the confidence to challenge them where necessary.
• Articulating terminology and reason for interviewing in understandable terms to witnesses, policyholders and officers.
• Report and Statement writing – collating information extracted from the interview into a comprehensive written format to send to clients.
• Attending court as both a witness and observer, to assist with ongoing investigations and case development.
• Analysing and compiling intelligence into comprehensive written reports in a target driven environment.
• Utilising a variety of databases, public records, and intelligence tools & techniques to obtain information on subjects and attribute social networking accounts to them.
• Researching social networking sites to build up a lifestyle analysis of individuals suspected of being involved in fraudulent claims.
• Identifying and locating individuals who may have witnessed any road or personal injury accidents so that the client can obtain statements to assist when deciding upon liability and reserve.
• Investigations into online networks with the aim of establishing any links between parties which could suggest fraud.
• Utilising in-house NetWatch software to provide a range of bespoke services to clients in various industries.

Experience

• Excellent grasp of written and spoken English
• 2.1 degree or above, or valuable industry experience within a fraud detection or policing role
• Experience in engaging with people, and leading phone or video calls (desirable)
• Experience working in a target driven environment (desirable)
• Good understanding of online social networking and online trends
• Strong IT skills, competent at utilising MS Office and adapting to new database systems

Person Specification

• Target-driven – motivated to exceed targets, consistently thriving in a results-oriented environment and surpassing monthly objectives.
• Outstanding verbal communicator – confident in leading video calls and in-person interviews, able to adapt to difference audiences and situations to ensure effective information exchange.
• Resilient, organised and adaptable - able to perform effectively under manageable pressure, flexible in handling changing priorities and diverse tasks whilst maintaining high standards.
• Analytical thinker – able to analyse information quickly and use it to provide robust advice.
• Curious – an inquisitive, open-minded type, who seeks out information from sources that may not always seem obvious.
• Excellent Written communicator – able to easily relay complex information in a written report.
• Self-motivated and driven – passionate about the work and eager to learn and progress.
• Online awareness – an ongoing interest in current and emerging online trends, particularly in social networking.
• Professionalism – uphold a high standard of professionalism in every aspect of the role.
• Honesty and Integrity – personal characteristics essential to anyone at NetWatch.

Benefits Package

• Flexi-time (build your own week around the core hours of 10am-2:30pm)
• Remote working opportunities
• Free on-site gym
• Employee benefits and wellbeing programme
• Enhanced Maternity/Paternity leave
• Alternative pension models available post probation
• Career progression
• 24 days leave plus bank holidays
• Flexible bank holiday policy
• Buy and sell leave scheme
• Length of service rewards
• Company pension scheme
• Qualification and training opportunities
• Learning & Development Tiered Funding Support
• Regular funded social events and clubs
• Cycle to work scheme
• Casual dress

Working Hours

35 flexi hours per week Mon-Fri

First initial 2 weeks in office training (Travel and Monday-Friday accommodation covered for this period only)

Office attendance on a limited, as-required basis

Stage 1: Teams video screening call.

Stage 2: Trait analysis assessment.

Stage 3: Face-to-Face interview (Birmingham office) / Remote assessment.

Recruitment is ongoing until the position is filled.

Accessibility Statement

NetWatch Global is committed to creating an inclusive and accessible environment for all our employees and applicants. If you require any accommodations during the application process or while interviewing, please reach out to HR.

Pay: £27,533.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Flexitime
• Health & wellbeing programme
• Sabbatical
• Transport links
• Work from home

Application question(s):

• Do you have valuable experience in a fraud detection or policing role?
• Are you located in Scotland? Please state your location.
• Do you have access to a car and have a full valid clean driving licence for use in the UK?

Education:

• Bachelor's (preferred)

Work Location: Remote