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Counter Fraud Policy Investigator - job post

Direct Line Group
3.3 out of 5
BromleyHybrid work
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Job details

Here’s how the job details align with your profile.

Job type

  • Full-time

Pulled from the full job description

  • Company pension
  • Employee discount
  • Free or subsidised travel

Full job description

Counter Fraud Policy Investigator (x5 Full Time, Permanent Positions)

Bromley – Hybrid

Let’s make the most of your talent.

About us:

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

We're looking for a Counter Fraud Policy Investigator to join our Counter Fraud Department. You will be reporting into our Counter Fraud Team Leader. In this role, you will be at the forefront of delivering exceptional Counter Fraud benefits by fearlessly detecting and investigating insurance fraud. Your skilful investigations will validate and substantiate concerns, ensuring that our customers remain protected from fraudulent activities.

What you'll be doing:

  • Proactively detect and prevent fraud, minimising the impact on the genuine customer.

  • Provide effective portfolio management, including proactive review of new work and conversion to detected benefit, whilst ensuring SLA’s and the lifecycle of cases are kept within process guidelines.

  • Demonstrate all cases adhere to legislation and risk regulations set internally and by external governing bodies.

  • Conduct cognitive investigation interviews, assessing behaviour and fraud types, ensuring informed decisions are made.

  • Use knowledge and available tools to refer, where required linked cases or any suspicions of organised or targeted fraud identified in day-to-day handling as required.

  • Mitigate spend and control the cost of investigations by identifying threats, leakage, and where appropriate refer to senior staff members.

  • Demonstrate effective use of all available MI to prioritise workload and drive own performance.

What we are looking for:

  • Excellent customer service and communication skills.

  • Attention to detail with a high level of accuracy.

  • Strong stakeholder management and organisation skills.

What we’ll give you in return:

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

  • 9% employer contributed pension.

  • 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

  • Life Assurance

  • Income Protection

  • Additional optional Health and Dental insurance

  • Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year!

  • Buy as you earn share scheme.

  • Employee discounts and cashback

  • Plus, many more

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here

Being yourself

Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you. Discover more at

Let’s see where your ideas take us.


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