Insurance Manager jobs in London

Who We Are

Niche, established and profitable business making insurance claims for homeowners who have suffered water and fire damage, negotiating the claim to settlement , then carrying out all building works.

Allpropertyclaims is an FCA regulated established business providing an end to end service for property owners to make a claim to their insurance company for water damage, leaks and fire damage in the Greater London area. We will present the claim, survey and assess the costs of damage and negotiate a settlement after which we will carry out restoration and reinstatement works with our panel contractors. We are a small highly skilled team known and established for over 14 years in the industry providing excellent customer service and concrete results for our clients.

What You Will Do

• Examine insurance schedules received by prospective no
• Validate claims for onboarded customers and submit to insurers with our proposed scope of repairs ( SOW)
• Arrange for insurers to appoint a loss adjuster and set up a site meeting between our surveyor and the loss adjuster to progress the claim
• Negotiate the acceptance of liability, scope and pricing of property repairs with loss adjusters after the site meeting
• Deal with loss adjuster objections and scope omissions to progress the claim
• Follow up with the insurer and/or the loss adjuster to negotiate claims to settlement
• Chase insurers for payment once works are complete
• Meticulously update claims activity on a daily basis incuding telephone calls and email correspondence with key stakeholders during the claims life cycle
• Deal with customer complaints and final responses to the FOS.
• Actively obtain customer reviews following each settlement

The Type of Person We Are Looking For

• Several years experience of managing property damage insurance claims from FNOL to completion of all reinstatement works
• Ability to analyse policy wording and cover and understand how it impacts each case
• Understanding of how to argue the case with the insurer or its loss adjuster from the policyholder point of view
• Accountability and willingness to take ownership of a client claim and be responsible for the result
• Ability to use your own initiative, work on your own and think on your feet
• Can-do approach to problem solving and dealing with customer demands/complaints
• Methodical clear head, ability to strictly follow a process with close attention to detail in claims progression
• Excellent communication skills both written and verbal and attention to detail
• Computer literacy and proficiency in Excel

Training Provided

• We will train you on the specific and structured process which we use to progress claims and maintain our record of 99.5% claims agreed with insurers
• How to pro-actively push claims forward
• Negotiation techniques with loss adjusters
• Dealing with client demands

The Opportunity

This is an excellent opportunity for a seasoned claims manager or senior loss adjuster to take on total ownership of a policyholder case from cradle to grave in a company which is an advocate for the policyholder and is at the very top of its game.

Where You Will Be Currently Working and Why You May Be Thinking of a Move

The successful candidate will be working for :

• an insurance company as a senior claims manager or team leader dealing with a high volume of property claims where you feel your career has stalled or you are not satisfied that you are getting the best outcome for your client and you are looking to deal with claims from the point of view of the policyholder

OR

• a loss adjuster dealing with large or complex domestic claims where you are frustrated that your hands are tied by the insurer and where you are not getting the best result of the claim for the property owner and you want to do better for the policyholder

OR

• a surveyor / operations manager at a contractor carrying out repairs for different insurance companies

What We are Offering

• The rare opportunity to have complete control and authority of your client cases so you can make a difference to the claim outcome
• Competitive salary and an industry-leading bonus in line with individual performance on your cases

National Roll-Out and Career Progression

Having established ourselves in the Greater London area , Allpropertyclaims Ltd is now expanding its reach nationally which means that it will expand its staff of claims managers and eventually appoint a Claims Director. The present role offers the opportunity to eventually progress to the position of Claims Director for the right candidate.

Job Type: Full-time

Pay: £45,000.00-£50,000.00 per year

Benefits:

• On-site parking

Ability to commute/relocate:

• London SW19 1NE: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Have you worked for an insurer as a claims manager ?
• Have you worked for a loss adjuster dealing with property claims ?
• Have you worked as a claims manager for a contractor whose customer base is insurers or loss adjusters ?
• How many years experience do you have justifying a scope of repairs and pricing for a job involving repairs from water and / or fire damage

Experience:

• managing property insurance claims in a senior role : 3 years (required)
• property claims management : 5 years (required)
• assessing property damage on site : 5 years (preferred)

Work Location: In person