Job Title: Claims Administrator

Salary: The starting salary is £36,228, which includes allowances totalling £3,009.

The salary is broken down as £33,219 basic salary, which will increase annually until you reach the top of the scale £35,541. Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000.

Location: Insurance and Claims Services, Holborn Police Station, 10 Lambs Conduit Street, WC1N 3NR

This role does not attract Shift Disturbance Allowance. If you are currently in a shift-working role, SDA should cease upon appointment to this job.

The Directorate of Legal Services are the largest in-house police legal team in the country providing a range of legal advice and support to the whole of the Met and National Police Chief Council (NPCC). We undertake a vast range of work from civil litigation and commercial to operational policing and family disclosure advice.

The Insurance and Claims Services Team is part of the Directorate of Legal Services.

The post-holder will be a member of the Insurance and claims motor team who perform a critical role for the Met through a claims management function, responding to civil liability claims against the Met, typically for road traffic accidents involving Met vehicles. The team also manage the recovery of monies from third parties who are at fault in causing road traffic accidents involving Met vehicles.

This is an administrative role with responsibility for:

• Handling third party motor claims (including credit hire) from notification through to settlement.
• Establishing where liability for the accident rests and investigate the validity of third-party claims.
• Updating the claims system with clear and accurate records of progress on the claim, leaving diary messages for any next steps and timeframes.
• Managing all aspects of third-party vehicle damage and third-party property damage claims presented by third parties directly or via solicitors, insurers and accident management companies.
• Handling all aspects of credit hire claims also from Non-ABI GTA Insurers.
• Pursuing recovery of our Insurer Clients’ outlay where liability on a claim may be attributed to a third party.

Reward and Benefits

We recognise the importance of attracting and retaining exceptional people.

In return, we offer:

• Competitive salary and progression opportunities.
• Location allowance of £2009.
• Non-pensionable allowance of £1000.
• Annual incremental salary progression.
• Generous annual leave entitlement.
• Civil Service pension arrangements.
• Interest-free season ticket loans.
• Access to Met sports and social clubs.
• A wide range of additional employee benefits and wellbeing support.

Whilst the team are based in Holborn the post benefits from hybrid working in line with the Met Hybrid Working Policy. DLS falls within the category of support roles (to work from the office at least three days a week with flexibility for the rest of the time).

Application Process

Application is by CV and Supporting Statement (two sides maximum for each; 4 in total)

Your CV and Supporting Statement should demonstrate how you meet the above essential criteria.

If you are successful at the initial sift, all the essential criteria will be tested at an assessment exercise and interview. Assessments and interviews will take place in-person at Holborn Police Station.

How to apply

To begin your career at the Met, please click the "apply button “. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement.

Completed applications must be submitted by 23:55 on 10th November 2026.

www.metpolicecareers.co.uk

• Must have a minimum of two years’ intervention experience within the motor insurance claims handling environment.
• Handling non-injury third party motor claims, including credit hire (ABI & non-ABI GTA insurers), recovery of insurer client’s outlay from notification through to settlement, dealing with third parties directly via solicitors, insurers and accident management.
• Good working knowledge of The Road Traffic Act 1988 and Article 75.
• Managing own caseload of claims and negotiating confidently to agree settlements.
• A good understanding of, and strong commitment to professional customer service.
• As this is mainly an IT based role, you must be proficient in Excel, Word, Outlook and be willing to learn the DLS in house databases.
• Good organisational skills, ability to prioritise tasks, meet deadlines whilst ensuring attention to detail and accuracy is always maintained.
• Flexibility to ensure you assist other team members as and when required.
• Good communication skills (both written and verbal) and excellent telephone manner.
• Personal responsibility; to be able to work as part of a team and to use own initiative, also to have the flexibility to adapt to new changes as the role develops.