Insurance jobs in Birmingham

We are looking for an organised and proactive Self-Drive Hire Insurance Administrator to support the day-to-day administration of our motor insurance, claims and vehicle fleet operations.

The successful candidate will work closely with insurers, our franchise network and internal teams to ensure insurance records and claims information are accurate, up to date and compliant with relevant insurance requirements.

This is a varied administrative role requiring excellent attention to detail, strong communication skills and confidence working with Microsoft Excel, Word and database systems.

Key Responsibilities

Insurance and Claims Administration

• Set up and administer new motor insurance claims.
• Liaise with insurers, claims handlers, brokers and the franchise network regarding ongoing claims.
• Maintain accurate and up-to-date claim records and documentation.
• Update claims files with payments made, outstanding reserves and other relevant financial information.
• Monitor outstanding claims and follow up with relevant parties where required.
• Maintain and update the Motor Insurance Database (MID).
• Ensure vehicle and insurance information is recorded accurately and within required timescales.
• Assist in ensuring the business and franchise network comply with relevant insurance procedures, rules and requirements.
• Maintain organised electronic and paper records for insurance and claims matters.

Fleet Administration

• Provide general administrative support relating to the company's vehicle fleet.
• Maintain accurate fleet and vehicle records.
• Assist with communications to the franchise network and other relevant parties.
• Prepare and email flyers, notices and other communications as required.
• Assist with general vehicle and fleet-related enquiries.
• Penalty Charge Notice Administration
• Receive and process Penalty Charge Notices (PCNs) and other vehicle-related fines or notices.
• Identify the relevant vehicle, franchisee, hirer or responsible party.
• Maintain accurate records of PCNs and correspondence.
• Ensure notices are processed and forwarded within the required timescales.
• Follow up outstanding PCNs and related administration where necessary.

Skills & Experience

The successful candidate should have:

• Previous experience in an administrative role; experience within motor insurance, vehicle rental, self-drive hire, claims or fleet administration would be particularly advantageous.
• Strong working knowledge of Microsoft Excel and Microsoft Word.
• Excellent attention to detail and a high level of accuracy.
• Strong organisational and time-management skills.
• Good written and verbal communication skills.
• Confidence communicating with insurers, franchisees and other external organisations.
• Ability to manage multiple tasks and prioritise workload effectively.
• Confidence working with databases and maintaining accurate electronic records.
• A professional and helpful telephone and email manner.
• Ability to work independently while also contributing effectively as part of a team.
• An understanding of confidentiality and the importance of handling insurance, claims and customer information appropriately.

Personal Attributes

We are looking for someone who is:

• Organised and methodical.
• Reliable and conscientious.
• Proactive and willing to follow matters through to completion.
• Comfortable working with figures and spreadsheets.
• Able to work accurately when dealing with detailed information.
• Professional when dealing with insurers, franchisees, customers and colleagues.
• Able to work to deadlines and manage a varied administrative workload.

Working Hours & Benefits

Hours: Monday to Friday, 9:00am – 5:30pm
Annual Leave: 20 days per year plus Bank Holidays
Position: Full-time

This is an excellent opportunity for an experienced administrator looking for a varied role covering motor insurance, claims, fleet management and franchise network administration within the self-drive hire sector.

Job Type: Full-time

Salary: £30,000.00-£31,000.00 per year

Job Type: Full-time

Pay: £30,000.00-£31,000.00 per year

Ability to commute/relocate:

• Birmingham, West Midlands: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Motor Insurance Handling: 3 years (preferred)

Work Location: In person