Investigation jobs in Belfast

JOB TITLE: Business Analyst
JOB LOCATION: Belfast – Hybrid working
TERMS: Permanent

WHAT WILL YOU BE DOING?

As a Business Analyst within Fibrus's Business Improvement Team, you will play a key role in identifying, analysing and delivering improvements across the business. Working closely with stakeholders from various departments, you will help understand how our business operates, identify opportunities to improve processes and systems, and translate business needs into practical solutions that support our operational and strategic objectives.

You will:

• Analyse business processes and operations: Investigate end-to-end business processes across Fibrus, identifying inefficiencies, bottlenecks, duplication and opportunities to improve operational performance, customer experience and business effectiveness.
• Drive continuous improvement: Work with business stakeholders to identify, assess and recommend improvements to existing processes, systems and ways of working, supporting the implementation of sustainable business solutions.
• Understand the telecommunications environment: Develop an understanding of Fibrus's end-to-end operational activities, including customer onboarding, order management, fibre broadband provisioning, network operations, service delivery, fault management and customer support.
• Gather and document requirements: Engage with stakeholders to understand business needs and translate them into clear functional and non-functional requirements, ensuring proposed solutions align with business objectives.
• Map and document processes: Develop current-state and future-state process maps, identifying gaps, dependencies and opportunities for process standardisation and improvement.
• Investigate business problems: Undertake structured analysis of operational issues, using root cause analysis and evidence-based investigation to identify underlying problems and recommend effective solutions.
• Data-driven analysis: Analyse business and operational data to identify trends, performance issues and improvement opportunities. Support the development and use of KPIs, reporting and performance measures to assess the effectiveness of business changes.
• Produce business analysis documentation: Create and maintain high-quality deliverables, including Business Requirements Documents, Functional Specifications, Process Maps, Gap Analysis, Impact Assessments, User Stories, Acceptance Criteria, Test Plans and supporting documentation.

WHAT WILL YOU BRING?

We are looking for someone who is naturally inquisitive, analytical and passionate about understanding how businesses operate and how things can be done better.

You will bring:

• Strong analytical and problem-solving skills, with the ability to investigate complex business problems and identify their root causes.
• Excellent attention to detail and the ability to interpret information from multiple sources.
• A proactive and self-motivated approach, with the confidence to challenge existing processes and suggest alternative solutions.
• The ability to translate complex business requirements into clear, structured and practical documentation.
• Strong stakeholder management and communication skills, with the ability to engage, influence and build relationships with colleagues at all levels.
• The ability to manage competing priorities, take ownership of assigned workstreams and deliver to agreed timescales.
• A customer-focused mindset, understanding how internal processes and operational improvements can positively impact the customer experience.
• The confidence to work independently while contributing effectively within a collaborative, cross-functional team.
• A continuous improvement mindset, with an interest in identifying opportunities to improve efficiency, consistency and business performance.

EXPERIENCE

• Experience within the telecommunications industry, particularly broadband, fibre infrastructure or service delivery, would be advantageous.
• Experience analysing, mapping and documenting complex business processes, including process mapping.
• Experience identifying process inefficiencies, conducting root cause analysis and recommending business solutions.
• Experience supporting the delivery of business change initiatives, projects or system implementations.
• Experience working within Agile and/or Waterfall project delivery environments.
• Experience supporting User Acceptance Testing (UAT), including test planning, scenario development and defect management.
• Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint and Visio or equivalent process mapping tools.

ESSENTIAL REQUIREMENTS

• Strong understanding of business analysis principles, methodologies and best practice.
• Knowledge of business process modelling, requirements gathering and process improvement techniques.
• Ability to analyse operational data and use evidence to support business recommendations.
• A relevant Business Analysis, Business Management, Systems Analysis or equivalent qualification, or demonstrable equivalent experience.

IS FIBRUS FOR ME?
At Fibrus, we put our people first! As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility.

We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption.

As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain!
We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!

#Fibrus.

At Fibrus we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We aim at all times to recruit the person who is most suited to the job and welcome people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.
Fibrus operates as Fibrus Networks Ltd and Fibrus Networks GB Ltd and will retain your information, for the purposes of recruitment, for a period of up to 12 months. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. We may also share your information with our partner organisations for the purposes of recruitment. Please clearly note on your application if you wish us to delete your information rather than retain or share.

Work Location: Hybrid remote in Belfast BT3 9JP