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Investigations Manager - job post

Consumer Scotland
GlasgowHybrid remote
£44,557 - £53,351 a year - Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.
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  • £44,557 - £53,351 a year

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  • Full-time

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Edinburgh or Glasgow with hybrid home-working arrangements in place. Regular travel to the Edinburgh or Glasgow office will be required to support in person meetings.

About the job

Job summary

Consumer Scotland was established in April 2022 as the statutory, independent body for consumers in Scotland. We advocate on behalf of consumers and represent consumer interests. We are a Non-Ministerial Office, accountable to the Scottish Parliament.

Our purpose is to improve outcomes for current and future consumers. Our ambition is that every consumer can participate in a fair and sustainable economy, confident their needs and aspirations will be met.

Our Strategic Objectives:

  • To enhance understanding and awareness of consumer issues by strengthening the evidence base
  • To serve the needs and aspirations of current and future consumers by inspiring and influencing the public, private and third sectors
  • To enable the active participation of consumers in a fairer economy by improving access to information and support

Our Partnership Approach

To collaborate with other organisations with interests and expertise in consumer issues. We use data, research and analysis to inform our work on the key issues facing consumers in Scotland. In conjunction with that evidence base we seek a consumer perspective through the application of the consumer principles of access, choice, safety, information, fairness, representation, sustainability and redress.

Job description

Investigations Manager

Consumer Scotland has the power to undertake investigations into sectors or practices which we consider causes (or may cause) harm to consumers, or otherwise for the purpose of fulfilling our general function by delivering positive benefits for consumers. When we conclude investigations, we will publish a report that sets out our main findings and recommendations - a copy of which must also be sent to Scottish Ministers. Our investigations function aims to deliver strongly impactful benefits for consumers and is likely to be high-profile in the Scottish consumer landscape.

Since our establishment, we have worked closely with stakeholders to develop our processes and prioritise the sectors or practices that may be suitable for our initial investigations. Having done so, we are now looking to appoint an Investigations Manager to support this work.

The post-holder will be responsible for managing the life cycle of Consumer Scotland’s investigations. This includes the sourcing and assessment of intelligence and evidence through to the investigation’s conclusions and subsequent reporting. Reporting to the Head of Investigations, they will ensure that agreed timescales and processes are adhered to and that investigation outcomes deliver maximum benefits for consumers in Scotland. The post-holder will be required to establish strong working relationships - to collaborate effectively with Consumer Scotland’s internal teams as well as external consumer stakeholder organisations.

Person specification

The post-holder will: -

  • Report to Consumer Scotland’s Head of Investigations and be responsible for the general management of the Investigations function.
  • Work with the Head of Investigations to establish and maintain consumer landscape relationships across enforcement, advice, advocacy and third sector organisations in order to identify intelligence of market issues or practices that may merit a Consumer Scotland investigation.
  • Manage investigations to ensure that stakeholders receive updates at key stages during the life cycle of the investigation.
  • Manage and support internal processes; work closely with internal teams and communicate relevant investigation updates and issues; meet agreed governance requirements; manage internal processes in order to assess, scope and advance suitable issues for investigation.
  • Develop and maintain a good knowledge of the legal issues and powers that underpin Consumer Scotland’s investigations, including the powers granted under the Consumer Scotland Act 2020 and in other areas such as evidence gathering, information assessment and protection, and jurisdictional boundaries.
  • Manage the formal launch, progress, and delivery of a small number of high-quality Consumer Scotland investigations each year - based on a foundation of good quality intelligence, robust scoping, and identifiably beneficial outcomes for consumers in Scotland.
  • Report the findings and recommendations from investigations and suggest advocacy and advice actions that will eliminate or minimise the harms and deliver benefits for consumers in Scotland.
  • Work to help deliver these outcomes through advocacy recommendations, consumer advice products, or robust and managed referrals to relevant regulatory and enforcement organisations.
  • Maintain excellent working relationships, ensure high performance, and encourage personal development as part of a supportive, cooperative, and innovative organisational culture.

Essential criteria

  • A demonstrable track record of delivery by carrying out investigations in a consumer protection or other relevant field.
  • Knowledge of the legal frameworks for investigations in Scotland and the roles of enforcement, advice, and advocacy in the consumer protection landscape.
  • Strong interpersonal skills, with experience of establishing, developing, and maintaining positive relationships with a range of internal and external stakeholders.
  • Excellent planning and organisational skills, including the ability to balance competing demands and the use of initiative and judgement.
  • Excellent written and verbal communication skills; able to produce and present high-quality reports; able to systematically interpret a diverse range of information cutting through any complexity to bring clear, relevant, and intelligible findings and recommendations to a range of audiences and stakeholders.

Desirable criteria

  • Experience and understanding of consumer issues.
  • Experience of communicating complex/sensitive issues and/or delivering advice.
  • A track record of being able to investigate issues based on the analysis and interpretation of a broad range of evidence and/or research.

Further Information

Further information about this opportunity is available from Craig McClue, Head of Investigations, Consumer Scotland


We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Seeing the Big Picture
  • Leadership
  • Communicating and Influencing
  • Working Together


  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%
  • 25-30 days holidays
  • 11.5 days public and privilege holidays

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

This competition is being run in accordance with the Civil Service Recruitment Principles.

Please complete the application form which includes a Statement of Suitability of up to 500 words, detailing the relevant skills and experience you can bring to the role based on the Essential Criteria. You will also be asked to complete a CV.

The selection panel will use your application to assess your suitability for the role against the essential criteria during sifting.

If you are shortlisted, your interview will be based on the Civil Service behaviours listed in the advert.

Following the initial interviews Consumer Scotland may decide to hold a second round of interviews

Sift and interview dates to be confirmed.

Further Information

New entrants are expected to join on the minimum of the pay band.

A reserve list may be held for a period of 6 months from which further appointments can be made.

Any move to CS from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If successful and transferring from another Government Department a criminal record check may be carried out.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

    Name :
    Consumer Scotland Recruitment
    Email :

Recruitment team

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