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Investigator - job post

Office of the Public Guardian
24 reviews
Nottingham NG2Hybrid remote
£27,223 - £28,613 a year - Permanent, Part-time, Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.
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Job details

Here’s how the job details align with your profile.


  • £27,223 - £28,613 a year

Job type

  • Permanent
  • Part-time
  • Full-time

Pulled from the full job description

  • Company pension


Reference number



£27,223 - £28,613
A Civil Service Pension with an average employer contribution of 27%

Job grade

Executive Officer

Contract type


Type of role


Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available




    About the job


    Things you need to know

    Apply and further information


This position is based at NOTTINGHAM OPG NOTTINGHAM, NG2 1AR, OPG Victoria Square House, B2 4AJ

About the job

Job summary

Please refer to Job Description

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Position: Investigator
Company: Office of Public Guardian (OPG), Supervision and
Investigation Services (SIS)
Location: OPG Offices in Victoria Square House, Birmingham
or Embankment House, Nottingham
Grade/ Salary: Executive Officer (£27,223 minimum)
Contract Type Permanent


The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

Job Description, Duties and Responsibilities -

As a member of the investigations team, you will have responsibility for your own caseload and will be expected to conduct investigations into concerns raised about attorneys' behaviour and matters of capacity which may be in breach of the Mental Capacity Act (MCA), Code of Practice and associated regulations. Through liaising with various parties, you will gather adequate evidence and use this to deliver a timely, thorough and objective reports for the Public Guardian which will address any concerns raised and make appropriate recommendations.

You will be expected to collaborate with your peers and wider group of colleagues in sharing of best practice, supporting, coaching and developing them and you will be getting involved in working groups which serve to improve our working practice and enhance our profile across OPG.

In your role, you will also need to keep you rown knowledge up to date and be aware of any legislative changes, changes in policies and procedures and align your practice with these so that you can continue delivering effective and professional service.

The successful candidate's office location will be either Birmingham (Victoria Square House) or Nottingham (Embankment House). We encourage a hybrid way of working which includes some remote/home working alongside office working. You will be working in the site of your choice and may have to visit the other site as and when required.

Roles & Responsibilities

  • Conduct investigations about the way in which attorneys are exercising their powers under a registered LPA PFA / H&W or EPA following concerns raised internally and/or externally.

Liaise with attorneys and third parties as appropriate to gather the required information and evidence in order to prove or disprove allegations and to achieve outcomes in the best interests of donors lacking mental capacity to make decisions.

  • Undertake safeguarding actions as required throughout the life of the investigation. Refer matters to the police, local authorities or other agencies where evidence is held to suggest criminal activity or a safeguarding concern.
  • Complete accurate and thorough reports for the Public Guardian and for the Court of Protection, with clear and justifiable recommendations.
  • Implement the Public Guardian's recommendations.
  • Produce witness statements for the Court of Protection, implement and respond to directions made by the Court of Protection. This may require attendance at court hearings.
  • Understand how your area of work feeds into the wider operation of SIS.
  • Regularly monitor your performance against key milestones and act promptly to reassess workloads and priorities when there are conflicting demands to maintain performance.
  • Work proactively with colleagues across all OPG sites to ensure a professional and responsive approach to the investigation of concerns raised under an LPA/EPA. Remain alert to emerging issues and trends which might impact your work area.
  • Contribute and participate at local management meetings and business level (across site) forums. Proactively lead and participate in relevant working groups and committees.
  • Support and offer constructive feedback to less experienced team members by coaching and providing guidance and advice when
  • Maintain an awareness of changes to the Mental Capacity Act, the OPG's external activity with stakeholders and other internal and external activities likely to impact on your area of responsibility.
  • Remain alert to emerging issues and trends which might impact your work area.
  • Encourage teamwork within your own unit and across other departments.

Customer service and continuous improvement

  • Continually develop and maintain knowledge of Public Guardian functions and responsibilities, encouraging your colleagues and team members to do the same.
  • Embed continuous improvement behaviours through the application of tools and techniques, promoting and demonstrating a leadership culture within OPG.

Work with business colleagues across OPG to improve performance

  • Participate and occasionally lead relevant working groups both on immediate team and widely across OPG.
  • Encourage a culture of team working and unified contribution to the aims and objectives of OPG.
  • Support peers to progress investigations accurately and at
  • Engage with internal and external stakeholders to develop good working relationships and raise the profile of OPG.
  • Develop effective and collaborative working relationships with immediate colleagues, and wider OPG teams.
  • On occasions represent OPG by working with external bodies to promote the safeguard of vulnerable adults.

Policy and management

  • Maintain an awareness of any updates to key policies including MoJ policies and internal OPG policies including the OPG Safeguarding
  • Have an awareness of any key legislative change including the Mental

Capacity Act and The Care Act.

  • Contribute to OPG meeting its business plan objectives in your

Equality and Diversity

  • Positively promote and implement diversity, inclusion and quality of opportunity in all areas of work.

Health and Safety

  • Take reasonable care for own Health and Safety and for the safety of others and abide by OPG Health & Safety Procedure.


  • You will be expected to work within a team of Executive Office colleagues in Supervision & Investigation Services (SIS), and if necessary (after consultation), be rotated into posts within the wider business to support business needs or further your own personal


Applicants should apply for a suitable post where they can travel to and from their home office location daily within a reasonable time.

Hybrid Working

In OPG's LPA Investigations team we offer hybrid working. This is subject to business needs and satisfactory performance and it's a voluntary, non contractual arrangement while your office will be your contractual place of work. Hybrid working is available pro rata for part time staff.

All new starters in LPA Investigations team are required to attend the office full time (37 hours per week) during the first 4 weeks of technical training. Following those initial weeks, you are expected to continue your training and consolidation in the office but any agreements for part time working can commence.

We require part time staff to commit to at least 22:12 working hours per week as a minimum.

Waiting List

Candidates who are recommended by the selection panel but not appointed to the current vacancy will be placed on a waiting list for 12 months.

Person Specification Essential Skills:

  • Ability to interpret and comprehend financial evidence to make informed decisions. (Lead criteria)
  • Ability to produce high quality written reports containing analysis,

conclusions and recommendations. (Lead criteria)

  • Effectiveness in time management and organisation of workload to meet conflicting deadlines. (Lead criteria)
  • Ability to work with minimal supervision and committed to give a high quality performance in all aspects of the role.

  • Strong written, telephone and oral communication
  • Proficient in the use of standard Microsoft office

Desirable Skills:

  • Knowledge of the MCA and Code of
  • Investigative

Application Process

This vacancy is being advertised using Success Profiles which will assess your Experience, Behaviours, Strengths and Technical Skills. There will be 2 stages to the application process.

Stage 1 - Sift

Candidates will be expected to provide a Personal Statement of Suitability (750 words maximum) in support of your application. This will be sifted on your specific examples of relevant skills and experience referenced to the Essential Skills criteria listed above. Please note that some of the essential skills have been marked as a lead criteria and we reserve the right to score them as a priority if the number of applications is high.

We actively encourage you to sell yourself as an individual and the personal strengths and experience that you couId bring to the role.

Stage 2 - Interview

If you are successful at the written assessment, you will be invited to attend an interview. Candidates shouId expect Strength-based questions and questions relating to the following Civil Service Behaviours:

  • Making Effective Decision (Level 2)
  • Managing a Quality Service (Level 2)
  • Delivering at Pace (Level 2)

Written Assessment

Directly following your interview, you will be invited to attend a 30-minute written assessment which will test your technical skills. You will be asked to analyse pieces of evidence within a document shared with you at the beginning of the written assessment and make appropriate conclusions.

The written assessment and interviews will be held remotely via MS teams. The interview will take place first, following directly by the assessment. You will be asked to have your camera on in both the interview and assessment process.

Feedback will only be provided if you attend an interview.

Reasonable Adjustments:

At OPG we are committed to ensuring our workplace remains diverse and inclusive place to work. We want to help you demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.

For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert.

Please note: Requests for part-time contracts will be considered in line with business needs.

If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.

Person specification

Please refer to Job Description


We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Managing a Quality Service
  • Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

  • Analyse


Alongside your salary of £27,223, Office of the Public Guardian contributes £7,377 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
  • Access to learning and development
  • A working environment that supports a range of flexible working options to enhance your work life balance
  • A working culture which encourages inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%
  • Annual Leave
  • Public Holidays
  • Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

    Name :
    SSCL Recruitment Enquiries Team
    Email :
    Telephone :
    0845 241 5359

Recruitment team

    Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ( in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:

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