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Claims Crime Prevention Consultant - job post

LV= General Insurance
3.2 out of 5
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Pulled from the full job description

  • Company pension
  • Employee discount

Full job description

Who we are

We are not your average insurance company; in fact, we strive to be different. You will not find strict dress codes, jargon-filled documents, or unrealistic targets here. What you will find is a welcoming culture, a clear vision and teams of passionate people doing their best for our customers.

LV= GI is a large, multi-award-winning general insurance company, with nearly 7 million customers and aspirations for future growth. Having recently become part of the Allianz family, we’re proud to be one of the largest personal insurers in the UK.

Role Description

We have an exciting opportunity for a Claims Crime Prevention Consultants on a permanent basis to join the Property Claims Crime Prevention Team (PCCPT), Based in Birmingham, Bournemouth or Leeds. You will be required to work from the office a minimum of 2 days a month as part of the ways of working.

Some of your duties will involve:

Carry out fraud investigations on referrals from various internal & external sources, including but not limited to existing fraud systems, intelligence, and our claims teams, to identify cases appropriate for investigation.

Maintain a portfolio and manage the full end to end investigation process, from referral to the final outcome.

To deal with any correspondence and other paperwork as necessary, maintaining communication with our customer and third parties, keeping them up to date on progress to ensure next stages are understood and that any correspondence is effective and accurate.

Escalate to Senior Investigators/ Technical Controller where appropriate.

To accurately record the value, cost, and trends in line with Fraud Database MI recording process to ensure that the overall business targets are tangible, and intelligence is accurate.

Ensure a consistent and acceptable level of service is provided to all our customers, that any complaints or escalations are handled and concluded fairly and, where needed, appropriate feedback and action is taken to reduce the causes of complaints in line with our customer experience and Consumer Duty guidelines.

Working with frontline teams to build skills and knowledge of fraud risks to support the business in developing a strong initial line of defence against fraud.

Be confident in sharing experience and knowledge with other investigators to improve overall capability within the team.

About you

Whether you’re joining us from a similar role or looking to kick-start your career in Fraud, you’ll need to have:

  • Good customer service skills.
  • Strong investigation skills.
  • A logical and analytical thought process.
  • Have strong attention to detail and excellent organisational skills.
  • Be a confident and effective communicator.
  • Be an empathetic listener and able to adapt your communication style to get the best outcome for our customers and business.
  • Excellent time management skills.
  • Have great relationship-building skills and share our passion for fighting fraud and protecting the business.
  • Have a can-do attitude and be keen to learn.
  • Be able to proactively identify problems and constructively find solutions.


  • Experience and knowledge of fraud prevention systems.
  • Experience of handling home insurance building damage claims.
  • Understanding of building defects, construction methods and use of materials, and how these respond to insurance perils.
  • Experience of working with Loss Adjusters, Surveyors and Building Contractors to establish route cause of defects and damage.
  • Experience in investigating and validating a variety of building damage claims, including scope, estimate, tender and billing stages.

What we can offer you.

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider LV=GI Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

  • 26 days' holiday
  • A competitive pension for which LV= will pay twice the amount you pay, up to 14%
  • An annual bonus scheme based on company and personal performance
  • A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
  • ElectriX EV salary sacrifice scheme
  • A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance.

Our Ways of Working

Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.

We are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Our Purpose and Values

We secure your future

Be Brave | With Heart | Everyone Counts | Inspiring Trust

Our purpose and values are more than just words on a website - they are the why and how of LV= GI. They influence everything we do and guide us how to do it. Created by our people, for our people, they shape our culture, bring us together, and inspire us to be the best. Building an inclusive culture for us all to succeed.

Diversity & Inclusion

At LV= GI, we value diversity and inclusion and back this up with our accreditations. LV=GI is EDGE certified for gender inclusion, members of the Women in Finance Charter, members of the Stonewall Diversity Champion programme, signatories of Business in the Community’s Race at Work Charter, and an Armed Forces Covenant gold standard employer.

We have a range of employee networks focusing on gender inclusion, cultural diversity, LGBTQIA+, disability and long term health conditions (including neurodiversity), intergenerational and life stages, parents and carers, mental wellbeing, menopause support and armed forces and veterans, all supporting you to bring your best and authentic self to work.

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