Investment Complaint Handling jobs

Job Description:

We are working with our client, a leading financial services firm, on an excellent opportunity for a Senior Specialist - Pension Drawdown to join the team in Newcastle. You will be responsible for overseeing the end-to-end pension technical process and timely delivery of complex tasks.

Skills/Experience:

• Extensive technical experience within pension/platform administration gained preferably in a pension/platform/financial services environment.
• Extensive knowledge of pension regulations
• Strong understanding of pension/platform operations, processes and procedures
• Experience with relevant software and systems (e.g. Origo, SIPP Pro)
• Experience in managing and leading teams
• Excellent communication and problem-solving skills
• Ability to work effectively under pressure and meet deadlines.
• Strong analytical and project management skills.

Core Responsibilities:

• Servicing as a subject matter expert on pensions and platform related issues, particularly within DC, Money Purchase Personal Pension / SIPPs /SSASs
• Pension flexibilities, auto enrolment pension, taxation and Pension Drawdown experience
• Understanding pension legislation, regulations and scheme-specific rules
• Ability to identify and resolve technical issues, often involving complex and detailed calculations, regulatory/legal interpretations.
• Death Benefit Payments, Divorce & Disputes Management
• Ensuring all platform & pension processes comply with legal and regulatory requirements.
• Handling complaints and escalated issues related to pension schemes.
• Ensuring adherence to relevant pension legislation and regulations.
• Complaint/Internal Dispute resolution Procedures (IDRP) processes with the Compliance and Risk Support.
• Oversee the end-to-end pension technical process, ensuring accuracy, compliance, and timely delivery of complex tasks.
• Monitor key performance indicators (KPIs) related to pensions technical operations and implement process improvements.
• Managing breach reporting, Death Benefit Management, Pension Discretions, Overpayments.
• Lead and supervise the pensions technical team, ensuring colleagues performing their roles effectively and efficiently.
• Identify areas for improvement within platform/pension operations and implement solutions to enhance efficiency and accuracy.

Benefits:

• A highly competitive salary
• Wider Benefits package

Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.

Job reference: 16194

To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

At Core-Asset, we're committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you're happy with any changes.

By engaging with us (either by applying for a job we're advertising, registering through our website, or getting in touch with our business) you're agreeing to be bound by this policy.

Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement

Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.

INDPERM

Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.

To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

At Core-Asset, we're committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you're happy with any changes.

By engaging with us (either by applying for a job we're advertising, registering through our website, or getting in touch with our business) you're agreeing to be bound by this policy.

Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement

Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.