Invoice Coordinator jobs

As the Administration Coordinator within the High Voltage Customer Service team, you will provide essential administrative support across a range of HVCS workstreams including private High Voltage customer maintenance, substation inspections, fault response activities and other operational projects.

Along with a competitive salary between £27,671 and £33,323 depending on experience, we also offer great benefits such as;

• 25 days holiday plus bank holidays which increases up to 28 days with service
• Enrolment into our pension scheme
• Career development & progression with opportunity to increase your salary
• Ability to earn professional qualifications
• 24/7 access to Mental health support & counselling services
• Eye care vouchers with funding towards glasses
• Contractual sick pay
• Long service recognition
• Paid volunteering opportunities within the community

Key Responsibilities

• Delegation and Supervision of administration activities
• Managing and monitoring the customer isolation request inbox.
• Issuing quotations, confirming purchase orders, and creating job numbers.
• Coordinating and allocating work packs to designated Senior Authorised Persons (SAP’s).
• Monitoring customer work acceptances and maintaining accurate records within company systems.
• Producing and submitting invoices following completion of works.
• Supporting debt management activities by chasing outstanding invoices.
• Handling customer enquiries via telephone and email and providing accurate responses.
• Raising project numbers and supporting project administration activities.
• Organising travel and accommodation arrangements.
• Producing customer reports following routine inspections and updating databases.
• Collating invoice information and allocating costs to the correct jobs.
• Providing general administrative support to the HVCS team and management.
• Attending management meetings and supporting continuous improvement initiatives.
• Promoting excellent customer service and championing positive team behaviours.

Key Competencies

• Strong teamworking and collaboration skills
• A customer-focused approach with a commitment to excellent service
• Effective time management and prioritisation skills
• Excellent planning and organisational abilities
• The ability to make sound, well-informed decisions and solve problems effectively

Essential Skills & Experience:

• Minimum of 5 GCSEs at Grade C/4 or above (or equivalent), including English and Maths.
• Experience working within a busy office environment that is reactive to changing priorities.
• Proficiency in Microsoft Office applications, including Word, Excel and Outlook.
• Strong organisational and time management skills.
• Excellent customer service and communication skills.
• Ability to work independently, using initiative and problem-solving skills.
• Strong attention to detail and the ability to manage documentation, reports and invoices accurately.

Desirable Qualifications & Attributes:

• Administration experience within the utilities, engineering, construction, or similar industry.
• Experience supporting high-voltage customer services or technical operations.
• Extensive general administrative experience.
• Ability to lead by example and positively influence team performance.
• Experience managing customer databases, invoicing processes, or project administration.

Pay: £27,671.00-£33,323.00 per year

Work Location: In person