Workplace: ITV Manchester, Media City + Hybrid (Tues & Thurs in the office)

The team..

The Order to Cash (OTC) function operates at the core of our financial operations, managing a fast-paced, high-volume transactional environment. We are an agile and highly collaborative team focused on driving operational efficiency, adopting digital workflows, and fostering an 'always learning' culture. We value relationship-building, continuous improvement, and an inclusive workplace where diversity and social purpose are actively celebrated.

The role..

We’re looking for a Credit Controller to join our team on a permanent basis. Reporting directly to the Credit Manager, your core purpose will be to support the Order to Cash process by efficiently and proactively collecting payment from customers to minimise overall debt levels.

This is a dynamic, high-impact role where you will take full ownership of a portfolio of high-value domestic and international accounts. Balancing day-to-day collection targets with complex query resolution and data analysis, you will play a key part in helping us challenge the status quo, streamline work practices, and enhance the overall customer payment experience.

Some of your key day-to-day responsibilities will include:

• Proactively managing and collecting outstanding debts from a portfolio of high-value, domestic and international customers via phone, email, and written correspondence.
• Ensuring the timely collection of all outstanding invoices to consistently meet monthly cash targets.
• Investigating and swiftly resolving complex customer queries and invoice disputes, collaborating closely with Sales, the wider business, and Global Finance Operation teams.
• Performing comprehensive month-end reconciliations for complex client accounts and maintaining a robust dispute log to track issues and minimise payment delays.
• Generating, analysing, and distributing regular aged debt reports, collection activity summaries, and other ad-hoc data for the Credit Control Manager and wider Finance team.
• Assisting with the forecasting of rolling 12-week department cashflow projections and attending internal ledger/performance reviews.
• Communicating customer risk alongside the credit analyst, ensuring any credit concerns or late payments are escalated accordingly.
• Collaborating with the Sales Ledger team to ensure the accurate allocation of cash across accounts.
• Identifying opportunities for continuous improvement within the OTC cycle to enhance efficiency, reduce manual effort, and improve the customer experience.
• Providing proactive assistance and cover for colleagues across the wider OTC department, including customer credit checking and credit limit assessments.
• Ensuring all credit control activities are conducted in full compliance with the credit policy and internal Risk and Control Matrix.

Skills you’ll need (minimum criteria)

• Experience working in a dedicated Credit Controller position.
• Strong working knowledge of a major ERP system (e.g., Oracle, SAP, Microsoft Dynamics) alongside advanced proficiency in Microsoft Excel, including VLOOKUPs and Pivot Tables.
• Experience operating within a modern, fast-paced finance environment with a target-driven focus on meeting strict deadlines.
• Exceptional communication, negotiation, and relationship management skills with a professional and diplomatic approach to handling high-value customers and internal stakeholders.

Other things we’re looking for (key criteria)

• A genuinely inquisitive mindset with a drive to stay abreast of changes in the digital world—such as new payment methods, digital invoicing platforms, and e-billing trends—and a desire to leverage these technologies to improve process efficiency.
• A positive attitude and an openness to embrace, adapt to, and drive change when faced with shifting priorities and responsibilities.
• Strong analytical abilities and problem-solving skills to review complex workflows and client accounts.
• Highly organised, self-motivated, and comfortable working in a high-volume setting while striving to maximise your personal contribution.
• The ability to prioritise your own mental and physical wellbeing during times of change to remain resilient and fresh.

Please note, on occasion we may receive a very large volume of applications which means applications for a role may close earlier than the referenced closing date. We’d encourage you to apply as soon as possible if interested.