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CLIENT ADVISOR BVLGARI HARRODS
Bulgari
·
4.0
London
Permanent, Full-time
Apply on company site

Job details

Pay information not provided
Permanent, Full-time
London

Full job description

Position

Bvlgari UK is looking for an experienced and enthusiastic Senior Client Advisor for our Harrods Boutique specializing in jewelry and watches.

Full time position – Reporting to Store Manager

The Senior Client Advisor embodies the brand, serving as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevatethe client experience.

Job responsibilities

Deliver an Exceptional Selling Experience

Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, CARE, complaints) ensuring every interaction is handled with professionalism following brand Selling Experience and leaving a lasting positive impression .

Keep client information up-to-date in the company’s CRM system and execute 1-to- 1 CRM initiatives , according to the received guidelines.

Address complex clients’ complaints with diplomacy ; offer resolution strategies that uphold brand reputation while satisfying clients concerns.

Serve as proactive liaison between clients and local/central service departments.

Achieve and Exceed Sales Objectives and Targets

Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs .

Prove Knowledge of Policies and Procedures

Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.

Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.

Profile

Soft skills

/ Client-centric

/ Interpersonal Savviness

/ Client Relationship Development

/ Adaptability

/ Negotiation

/ Collaboration , being able to work in team

/ Brand Sensitivity

/ Cultural Curiosity and Sensitivity

/ Organized and efficient

/ Detail- oriented with the ability to manage multiple tasks simultaneously

/ Able to work in a fast- paced and target-

oriented environment

Hard skills

/ Selling Techniques

/ Tech Savvy, including familiarity with CRM

systems

/ Knowledge of luxury industry

/ Fluent in English


BVLGARI
MAISON

Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari , reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.

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