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    • Bespoke jewellery sales: 1 year (preferred).
    • Experience working with CAD designers or jewellery production teams.
    • Job Types: Full-time, Permanent.
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    • Our team members work hard to develop outstanding product knowledge and real jewellery expertise that they can share with our customers.
    • A chance to expand your experience within high-end jewellery and accessories retail.
    • Previous experience in luxury retail, ideally within jewellery, watches, or…
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    • Holiday entitlement grows further every five years, recognising your long service.
    • Generous colleague discounts, including for family and friends.
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    • Following our display guidelines to create attractive displays of fashion accessories in our shop.
    • Sorting out and cleaning donated bags, shoes, belts and…
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    • This is a part time role working 13 hours a week (Sunday plus 1 x 7 hours day during the week - flexible) in one of our busy clothing stores.
    • Ensuring the shop floor is always well stocked.
    • The role is part time for 14 hours a week in one of our busy furniture stores.
    • Support store operations: Assist with stock deliveries, maintain immaculate shop floor standards, and process transactions accurately at the till.
    • Knowledgeable in fine diamonds/gems, luxury jewellery/high-value items.
    • You will spearhead innovative design and communications efforts across various channels,…
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    • You’ll be a role model of amazing customer service for other team members, achieving targets, maximising sales and giving customers the benefit of your product…
    • Generous staff discounts on jewellery and watches.
    • ✔ Sales Expertise & Customer Focus – A proven experience in fine jewellery sales.
    • Previous retail sales experience, preferably in luxury goods or jewellery.
    • Visual Merchandising: Collaborate with the team to create stunning displays that…
    • Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop).
    • Salary:* £15,488 per annum (£25,813 FTE).
    • Experience in a customer facing role ideally within a premium or luxury retail environment.
    • Flexible and available work late nights, weekends, and key trading…
    • Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop).
    • Salary: *£5,163 per annum (£25,813 FTE).

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Job Post Details

Diamond & Jewellery Sales Consultant – Bespoke Engagement Rings - job post

Flawless Fine Jewellery
107 Hatton Garden, London
£25,000 - £50,000 a year - Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • £25,000 - £50,000 a year

Job type

  • Full-time

Location

107 Hatton Garden, London

Benefits

Pulled from the full job description

  • Employee discount

Full job description

Diamond & Jewellery Sales Consultant – Bespoke Engagement Rings

Join London’s Leading Bespoke Jeweller

Flawless Fine Jewellery is an award-winning Hatton Garden jeweller specialising in bespoke engagement rings, fine diamond jewellery, and rare gemstones.
We’re looking for a passionate, experienced, and detail-oriented Sales Consultant to join our team at our London showroom.

You’ll play a key role in guiding clients through our bespoke design process — from initial consultation to final creation — helping them select the perfect diamond or gemstone and ensuring every piece reflects their personal story.

The Role

As a Luxury Jewellery Sales Consultant, you will:

  • Develop a deep understanding of our jewellery collections, gemstones, and bespoke creation process — and communicate this confidently to clients.
  • Welcome clients for in-person consultations at our Hatton Garden showroom, providing tailored advice and design recommendations.
  • Handle customer enquiries by email, phone, and LiveChat, ensuring every client receives a timely, thoughtful response.
  • Guide clients through our bespoke design service, preparing accurate quotations for engagement rings, wedding rings, and fine jewellery.
  • Assist clients in choosing diamonds and gemstones that meet their aesthetic and budget requirements.
  • Liaise with our in-house CAD designer to translate client ideas into detailed 3D designs.
  • Provide after-sales support, including care guidance, resizing coordination, and review follow-ups.
  • Maintain the presentation and elegance of the showroom, ensuring displays always reflect our luxury standards.

What We’re Looking For

You are a confident communicator with a passion for jewellery and genuine enthusiasm for creating exceptional client experiences. You thrive in a high-end environment where attention to detail, relationship building, and service excellence are paramount.

Essential Skills & Experience

  • Minimum 2 years’ experience in bespoke or fine jewellery sales (engagement ring experience highly preferred).
  • Passion for diamonds, gemstones, and fine jewellery craftsmanship.
  • Excellent written and verbal communication skills.
  • Strong organisational and administrative abilities with exceptional attention to detail.
  • Proven ability to build trust and long-term relationships with clients.
  • Professional, articulate, and well-presented.
  • Capable of multitasking and prioritising under pressure.
  • Comfortable using technology, CRM systems, and email communication tools.
  • Self-motivated and able to work both independently and as part of a collaborative team.

Desirable

  • Gemological qualifications such as GIA, Gem-A, or equivalent (preferred but not essential).
  • Experience working with CAD designers or jewellery production teams.
  • Familiarity with Hatton Garden or other luxury jewellery markets.

Why Join Flawless Fine Jewellery

  • Work directly in London’s historic Hatton Garden, the heart of the UK jewellery industry.
  • Be part of a brand renowned for craftsmanship, transparency, and bespoke service.
  • Collaborate with an expert team of gemologists, designers, and craftsmen.
  • Enjoy a supportive environment that encourages personal growth and professional development.
  • Engage with clients from around the world who value artistry, ethics, and design excellence.

Job Details

  • Position: Full-time, in-store (no remote work)
  • Location: Hatton Garden, London
  • Category: Sales → Retail Sales
  • Industry: Fine Jewellery / Luxury Retail

Please send your CV and a cover letter outlining why you’d be a great fit for this role.

Job Types: Full-time, Permanent

Pay: £25,000.00-£50,000.00 per year

Benefits:

  • Employee discount

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • bespoke jewellery sales: 1 year (preferred)

Licence/Certification:

  • Driving License (preferred)

Work Location: In person

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