JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Events Operartions Assistant

What this job involves:
The Events Operations Assistant provides essential operational, hospitality, and administrative support for the successful delivery of all client and internal events onsite at the London office.

Working closely with the Events Manager and Events Coordinator, this role is responsible for ensuring event spaces are prepared to the highest standards, coordinating hospitality services, managing event logistics, supporting vendor relationships, and delivering an exceptional client and attendee experience.

The Events Operations Assistant serves as a key onsite operational contact, supporting all stages of event delivery from planning through to execution and post-event close-out. This role requires a proactive, organised, and service-oriented individual who can effectively manage multiple priorities while maintaining high standards of presentation, compliance, and customer service.

What your day to day will look like:
Event Operations & Setup Delivery
Responsible for all event room setups and breakdowns, ensuring spaces are configured according to approved event briefs and client requirements
Coordinate physical event setups with porters, housekeeping, catering providers, and operational teams
Prepare event spaces, materials, equipment, furniture, signage, and supplies for delivery
Ensure all setup requirements communicated by the Events Coordinator are completed accurately and on time
Conduct final room readiness checks prior to event start
Support onsite operational changes and room reconfigurations during events as required
Manage event breakdowns, post-event resets, and storage of equipment and materials

Hospitality & Food Service
Receive catering and beverage deliveries and verify order accuracy
Prepare and present food and beverage displays in accordance with event requirements
Deliver food and beverages to event spaces and maintain presentation standards throughout the event
Support food service and hospitality operations during events
Monitor hospitality areas and replenish items as required
Ensure food is handled, labelled, stored, rotated, and disposed of in accordance with food safety regulations
Support post-event catering collection and clear-down activities
Maintain clean, organised, and hygienic hospitality areas at all times

Client & Customer Experience
Provide exceptional service to the client, guests, vendors, and employees attending events.
Support client requests onsite and provide operational assistance during event delivery.
Respond promptly and professionally to event-related enquiries.
Monitor event spaces throughout the day to maintain presentation standards.
Support the collection of post-event feedback and contribute to continuous service improvement.
Work collaboratively with the Events Team to deliver an outstanding attendee experience.

Vendor & Supplier Management
Act as the onsite operational contact for vendors and suppliers during event delivery
Coordinate vendor arrival times, site access requirements, loading arrangements, and event logistics
Meet vendors onsite and ensure they are directed to the correct event location
Support vendor setup, deliveries, breakdowns, and load-out activities
Ensure vendors are aware of event requirements, timelines, and operational expectations
Collect and maintain required vendor documentation, including RAMS, insurance certificates, allergen information, and Health & Safety records
Escalate vendor performance or operational issues to the Events Coordinator or Events Manager
Support post-event supplier reviews where required

Administration & Event Support
Assist with management of the shared inbox and respond to event enquiries as appropriate.
Support diary management and general event administration.
Assist with event ticket management and calendar administration.
Process and maintain event records, documentation, and filing systems.
Produce, print, and distribute event materials, including door signage, event sheets, food menus, agendas, and other event collateral.
Assist with invoice processing and budget tracking as required.
Maintain accurate records of event activity, supplier information, and operational documentation.

Inventory & Equipment Management
Maintain organised, clean, and compliant event storage areas, ensuring supplies and equipment are stored correctly and easily accessible
Monitor inventory levels of event consumables, hospitality supplies, beverages, stationery, and operational equipment.
Manage the ordering and replenishment of event supplies, including crockery, cutlery, takeaway containers, disposable service items, linens, and event materials.
Conduct regular stock checks and maintain accurate inventory records.
Inspect equipment for damage and ensure all items are properly maintained and stored.
Ensure event equipment is available, operational, and fit for purpose.
Monitor storage areas to ensure cleanliness, organisation, and compliance with operational standards.

Health, Safety & Compliance
Support compliance with all Health & Safety and Food Safety regulations
Collect and maintain RAMS, insurance certificates, allergen information, food safety records, and other compliance documentation from vendors and suppliers
Ensure all required documentation is received and submitted to the Events Coordinator prior to the event
Support food labelling, temperature monitoring, allergen controls, and hygiene standards across event operations
Maintain organised compliance records and documentation
Ensure vendors follow site procedures and Health & Safety requirements whilst onsite
Escalate any compliance concerns to the Events Coordinator or Events Manager

Operational Excellence & Continuous Improvement

Resolve operational challenges and event issues as they arise.
Act collaboratively to solve problems and respond to changing event requirements.
Identify opportunities to improve processes, systems, and event delivery standards.
Report facilities or IT issues impacting event operations.
Support the Events Team in maintaining high operational standards.
Assist with ad hoc projects and responsibilities as required by the EMEA Events Lead

Key Measures of Success
High-quality event setups and room presentation.
Excellent food and beverage presentation standards.
Consistently positive client and attendee feedback.
Successful delivery of events in line with client requirements.
Effective management of event logistics and operational support.
Strong vendor and stakeholder relationships.
Compliance with all Health & Safety and Food Safety requirements.
Accurate administration, inventory management, and record keeping.
Well-maintained storage areas, hospitality supplies, and equipment.
Proactive problem-solving and continuous improvement.
Strong collaboration with internal teams and operational partners

#LI-JA1
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.