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    • Salary: £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
    • Market leading paid carer’s leave, up to 2 weeks off for carers to…
    • Have you built some transferable experience in any sales, business development, fundraising, customer retention, call centres, or another target-driven people…
    • By combining safe accommodation, specialist advocacy, therapeutic support, behaviour change interventions and lived-experience leadership, we provide a…
    • The ideal candidate will be responsible for providing exceptional service to our customers, ensuring their needs are met efficiently and effectively.
    • The apprenticeship program is designed to equip you with the skills and knowledge you need to succeed in the IT industry.
    • Have a passion for all things IT.
  • View similar jobs with this employer
    • As a Domestic Assistant, you'll play an important role in ensuring our healthcare environment remains clean, safe and comfortable for patients, visitors and…
    • We believe recovery is possible for everyone, and our collaborative approach ensures that service users receive flexible, trauma-informed care without judgment.
    • Following assignment instructions and incident reporting.
    • Conduct foot patrols and clocking data points across several floors.
    • 4 on 4 off 12 hour shifts.
    • Maintain safety and security across the centre.
    • Schedule: Full-time, permanent, variety of shift patterns.
    • Salary: £27,484, rising to £28,857.57 after two years…
  • View similar jobs with this employer
    • Shifts: Flexible - Full Time, Part Time, Evenings & Weekends.
    • 5,243 care professionals have referred a friend to join our company.
    • When you join Fenwick, you'll receive;
    • Up to 25% discount in all Fenwick stores and fenwick.co.uk.
    • 28 days annual leave, inclusive of Bank Holidays, increasing…
    • Part Time: We have 20 hours per week* available.
    • Competitive Salary: Rising after 8 months, plus an uncapped monthly commission scheme.
    • Experience from Contact centres, retail, military, hospitality, or leisure is welcomed.
    • Hours: Full-time, 36 hours per week*.
    • Up to 25% discount in all Fenwick stores and fenwick.co.uk.
    • 30 days annual leave (full-year entitlement inclusive of Bank Holidays) - pro rata to the length of…
  • View similar jobs with this employer
    • Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we…

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Job Post Details

EE logo

Customer Service Advisor - job post

EE
3.2 out of 5 stars
Newcastle upon Tyne
£13.35 - £13.66 an hour - Permanent, Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • £13.35 - £13.66 an hour

Job type

  • Permanent
  • Full-time

Location

Newcastle upon Tyne

Benefits

Pulled from the full job description

  • Private medical insurance

Full job description

Req ID: 62180
Posting Start Date: 24/08/2026
Posting End Date:
Job Function: EE Contact Centres
Division: Consumer
Job Location: GBR-Newcastle - Tyneside
Advertised Salary: 26,116.00

Where: EE Tyneside (Silver Fox Way, Newcastle upon Tyne, NE27 0QJ)

Full time: Permanent

Salary: £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses

Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role

Start date: October 2026


Why this job matters


Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.


Why not use your skills to make a difference and join our Mobile Technical Team in North Tyneside . You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.


You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.


We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.


What’s in it for you?

  • A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses
  • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
  • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
  • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
  • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
  • Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
  • Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
  • Volunteering days, so you can give back to your local community.
  • Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

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