Job Centre jobs in Birtley

Purpose of Post:

Act as point of contact for patients and a focal point of communication between patients, doctors and other staff.

Main Duties:

1. General Reception Duties

· Respond promptly and politely to all requests for assistance from patients and visitors.

· Explain practice services to new patients, temporary residents and people requiring emergency necessary treatment. Register patients recording all relevant details accurately and comprehensively on the EMIS computer system.

· Receive specimens from patients and carry out relevant administrative duties

· Advise patients of relevant charges for private medical services. Accept payment and issue receipts.

· Log requests for home visits on to the computer appointment system, include all relevant information.

· Accept and record requests for prescriptions from patients. Process requests for repeat prescriptions ordered through the practice email and paper requests.

· Manage the practice email.

· When required contact ambulance department to request urgent ambulances

· Scan incoming correspondence on to EMIS computer system in line with practice guidelines.

· Answer patient enquiries for test results following the practice protocol.

· Inviting patients to book for reviews etc.

2. Appointments System

· Maintain total familiarity with all appointment systems operating within the Practice including requests for regular, urgent and extended access appointments, nurse appointments and appointments with associated staff.

· Triage appointment requests to appropriate clinician.

· Maintain efficient operation of appointments system, monitor flow of patients into consulting rooms and treatment rooms. Inform patients of any delays, relevant of any changes to the appointment situation.

· Monitor effectiveness of appointments system and ensure all variations or problems are reported and resolved immediately.

· Adjust surgeries and rearrange patient appointments as required.

3. Medical Records

· Maintain accurate registration information on patient computer.

· Scan documents onto computer records.

4. Operation of Telephone System

· Receive and make telephone calls as required.

· Take and forward messages.

· Contact patients either verbally, sms or in writing. to feedback information from GP

· Liaise with hospitals and other organisations as required

· Enter relevant data on patient computer records, update templates and patient summaries.

7. Data Entry

· Update medical record templates to record information such as smoking status etc.

· Record receipt of insurance forms, solicitors reports and requests for patient MRCs

8. Start and End of Day Procedures

· Lock and unlock, activate/deactivate the alarm system at the start and end of each day to maintain maximum security levels.

· Prepare Reception in readiness for the Surgery being open for patients.

9. Any other delegated duties considered appropriate to the post.

Specific duties carried out by individual/named Receptionists i.e. FP34 prescriptions, summarising, deductions, insurance forms, cervical smear prior notifications, baby imms etc

Experience

• Previous experience in a healthcare or office setting is preferred.
• Strong organisational skills with the ability to manage multiple tasks efficiently.
• Excellent communication skills, both verbal and written, with a focus on empathy and understanding.
• Proficiency in using office software applications and electronic health records systems is advantageous.
• A background in patient care or social services would be beneficial but is not mandatory.

If you are passionate about making a difference in people's lives and possess the necessary skills to excel as a Care Navigator, we encourage you to apply for this rewarding opportunity.

Pay: £12.92 per hour

Expected hours: 24.0 per week

Benefits:

• Company pension
• Free flu jabs
• Free parking
• On-site parking

Work Location: In person