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    • Provide ad-hoc support/troubleshooting to the PMO Analyst / Senior PMO analyst and Delivery & Operations / Managed Services teams where necessary.
    • Together, you will drive continuous improvement in customer support processes, sharing insights and solutions to enhance the overall support experience.
    • To provide support on CSM platform including customer support tickets and implementation.
    • To provide 2\3rd line support on ERP Applications.
    • An interest in business applications, ERP systems, and IT support.
    • Support business applications, ERP systems, and user queries across multiple sites.
    • Facilitate client onboarding and account setup, and provide operational support by resolving issues related to payments, trading, and account activity in…
    • Experience in a technical support, technical analyst, implementation, or systems support role.
    • Knowledge of Microsoft 365 and business applications.
    • Experience with creating support materials.
    • Previous experience in an IT support or helpdesk environment.
    • Create and update support materials for different…
    • Proficiency in PC applications, including Microsoft Excel and PowerPoint.
    • Collaborate with cross-functional teams to support root cause analysis and resolution…
    • Act as a first point of contact for client support queries, delivering a friendly, professional and reassuring service by phone, email and remote support tools.
    • Collaborating with the wider project team members and providing support when required (including solution designing, testing, training, support etc.).
    • You will be responsible for providing technical support and services to external customers.
    • Diagnosis and resolution of 1st-3rd line support issues.
    • Mentor and support junior Service Desk team members.
    • Provide technical support via phone, email and onsite assistance.
    • Investigate & Resolve incidents across web and cloud-based applications.
    • You will bring strong experience in application support and development within complex…
    • Take part in MDT (Multi-Disciplinary Team) meetings and support quality check processes.
    • Your role mainly involves administrative support, document management,…
    • The Customer Support Analyst is responsible for delivering high quality support services to IDBS’ customers.
    • Collaborate with cross-functional teams to resolve…

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Job Post Details

Bell Integration logo

Junior PMO Analyst - 14m Maternity Cover - job post

Bell Integration
3.3 out of 5 stars
Portsmouth

Location

Portsmouth

Full job description

Overview:
Responsible for supporting strategic PMO activities, such as reporting and quality assurance, supporting the PMO Analysts / Senior PMO Analysts to ensure Bell Integration’s defined governance is applied with the required quality and timelines across their allocated portfolio.
Responsibilities:
  • Running standard PMO reporting (financial and quantitative KPIs)
  • Generate portfolio reporting packs with guidance from the PMO Analyst / Senior PMO Analyst
  • Support the PMO Analyst/Senior PMO Analyst in performing regular and documented quality assessments within the portfolio, providing recommendations and support where appropriate
  • Support the process of change control and ensure documented processes are followed
  • Provide administrative support for portfolio board meetings / governance forums (meeting notes, diary bookings etc.)
  • Ensure service delivery products conform to required document management standards.
  • Be proactive in the ongoing development and improvement of the PMO service, system, tools, processes and templates
  • Assist in the development and maintenance of the project/service delivery library, filing, recording and reporting systems
  • Help with creation of project/service document templates that allow for standardisation
  • Provide ad-hoc support/troubleshooting to the PMO Analyst / Senior PMO analyst and Delivery & Operations / Managed Services teams where necessary
Qualifications:
Skills
  • Intermediate MS office user - Word, MS Project, Excel, Outlook and PowerPoint user (essential)
  • Changepoint skills (desirable)
  • Good verbal and written communication skills; understanding the value of being able to adapt communication style for varied audiences
Knowledge
  • Knowledge and understanding of PMO practice and concepts
Experience
  • Experience of PPM (project portfolio management) and WFM (workforce management) tools.
  • Experience of working in a professional services organisation, e.g. systems integrator (desirable)
Behaviours
  • Logical approach to problem solving, troubleshooting issues and knowing when to ask for support/help from more senior members of the team
  • Proactive, ‘can-do’ attitude
  • Able to work with others to maximise the effectiveness of the team as a whole, sharing knowledge and willingly sharing workload.
  • Good attention to detail
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