Junior Helpdesk Support jobs

JOB TITLE: Junior NOC Engineer (1st Line Support)

JOB LOCATION: Belfast, Dargan Cresent – On site

TERMS: Permanent, working a shift pattern covering a 24/7 rota across 4 days (Monday to Sunday)

THE JOB

This is an excellent opportunity supporting with one of the most exciting projects in the telecoms industry to date. You will be the first point of contact for technical support for our customers, working to find a resolution for any faults or outages.

WHAT WILL YOU BE DOING?

• Actively supporting our installations team in FTTP deployments.
• Troubleshooting end user faults.
• Identifying faults and engaging with the relevant teams for support.
• Proactively managing critical alarms.
• Proactively manage outages, giving continuous feedback to the wider business and our customers.
• Own and manage tickets for incidents and faults.
• Working within our defined service level agreements.
• Assisting other teams to ensure customer fault resolution via phone.
• Order management.

WHAT WILL YOU BRING?

• Experience in a similar role. (Eg – Previous Network Operations or Technical Support Experience)
• An understanding of network protocols.
• A solid understanding of networking principles and protocols (IPv4, IPv6, VLANs).
• A customer centric approach
• Knowledge of networks and GPON.
• Service desk experience and ticket management capability would be beneficial.
• CCNA desirable

Hyperfast are committed to building a diverse, talented and dedicated workforce. We appreciate that you may not meet every single requirement listed but don’t let that discourage you. If you have some of the experience we are seeking and offer a fantastic attitude, we’d love to see your application!

At Hyperfast we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.

All offers of employment with Hyperfast will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications.

Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.

Benefits:

• Casual dress
• On-site parking
• Private medical insurance

Work Location: In person