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Junior IT Support jobs in Bristol

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    • Providing 1st line technical support for hardware, software, and system-related issues.
    • Acting as the first point of contact for IT support queries via phone,…
    • View all CMD Recruitment Limited jobs - Bristol jobs - 1st Line Support Engineer jobs in Bristol
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Job Post Details

1st Line IT Support
CMD Recruitment Limited
·
4.5
Bristol
£14.00 - £16.50 an hour
Full-time
Apply now

Job details

£14.00 - £16.50 an hour
Full-time
Monday to Friday
Bristol

Full job description

1st Line IT Support

Up to £16.50 per hour (depending on experience)
Bristol, Avon
Fixed term contract for 3 months

An established organisation based in Bristol is seeking a 1st Line IT Support professional to join their team for an initial 3 months. This is a great opportunity for someone with strong first-line support experience who can quickly integrate into a busy IT environment and provide excellent technical support to internal users.

Key Responsibilities:

  • Acting as the first point of contact for IT support queries via phone, email, and ticketing systems
  • Logging, prioritising, and managing incidents and service requests in line with internal SLAs
  • Providing 1st line technical support for hardware, software, and system-related issues
  • Troubleshooting common issues relating to Windows environments, Microsoft 365, and user access
  • Supporting with user account administration, password resets, and permissions
  • Assisting with hardware setup and configuration, including laptops, desktops, and peripherals
  • Escalating more complex technical issues to the relevant teams when required
  • Maintaining accurate records of issues, fixes, and updates within the helpdesk system
  • Delivering a high level of customer service to internal users across the business

About you:

  • Previous experience working within an IT Service Desk or Helpdesk environment
  • Strong troubleshooting and problem-solving skills
  • Familiarity with Windows OS, Microsoft 365, and Active Directory
  • Excellent communication and customer service skills
  • The ability to work in a fast-paced environment and manage multiple support requests
  • Availability to start at short notice

This role is ideal for someone looking for a short-term contract where they can quickly add value and support a busy IT team.

Hours: Monday - Friday 9am - 5pm (35 hours per week)
Location: Central Bristol - 100% office based

Successful candidates will be contacted within 7 working days of application. If you do not hear from us within this time, please assume that your application has been unsuccessful.

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