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Junior IT Support jobs in London

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    • Strong communication and user support skills.
    • Support remote users using remote support tools.
    • Previous experience in an IT support or Helpdesk role would be…
    • View all Lomar Shipping Limited jobs - London jobs - IT Support jobs in London
    • Salary Search: Junior IT Support salaries in London
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    • Previous experience in an IT support role is desirable, but not essential.
    • Health and wellness benefits (free access to mental health support/counselling…
    • Log and resolve support tickets and keep simple documentation.
    • Set up and support laptops, user accounts and Microsoft 365.
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    • As a full-time soldier, entry-level Communications Engineer in the British Army, you'll:
    • Join one of three focused trades: Information Services, Networks, or…
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    • As a full-time soldier, entry-level Communications Engineer in the British Army, you'll:
    • Join one of three focused trades: Information Services, Networks, or…
    • As a full-time soldier, entry-level Communications Engineer in the British Army, you'll:
    • Join one of three focused trades: Information Services, Networks, or…
  • View similar jobs with this employer
    • As a full-time soldier, entry-level Communications Engineer in the British Army, you'll:
    • Join one of three focused trades: Information Services, Networks, or…
  • View similar jobs with this employer
    • As a full-time soldier, entry-level Communications Engineer in the British Army, you'll:
    • Join one of three focused trades: Information Services, Networks, or…
    • Provide hands-on support: Attend client sites as required to fulfill proactive maintenance and reactive troubleshooting requirements.
    • Helping develop junior engineers to become more capable, confident, and effective professionals.
    • Patient, approachable and respectful; ability to support…
    • Act as a mentor to junior engineers, promoting knowledge sharing and team development.
    • Take ownership of complex 3rd line support tickets, including escalations…
    • Reviewing and approving pull requests from engineers across ITV to support deployment of new infrastructure, permission changes and access.
    • The apprentice will support the service desk and technical teams in delivering effective IT and network support services. .
    • You may need to develop junior programmers on an ad-hoc basis.
    • Problem solving skills, ability to work with system users to resolve design issues, conduct user…
    • Provide first-line support, log and prioritise tickets, troubleshoot routine issues and escalate when needed.
    • Help with staff onboarding and offboarding.

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Job Post Details

Junior IT Support
Lomar Shipping Limited
London
Apply on company site

Job details

Pay information not provided
London

Full job description

Junior IT Support

About the Role

We are looking for a motivated and enthusiastic Junior IT Support professional to join our IT Department. The successful candidate will provide first and second-line IT support to office and vessel personnel, ensuring that technical issues are resolved promptly while delivering a high standard of service.

The role offers an excellent opportunity to develop technical expertise across a broad range of IT systems and technologies. The position also provides the opportunity to enhance communication, problem-solving, and interpersonal skills within a dynamic, multicultural environment and a global industry.

Key responsibilities:

  • Provide first and second-line IT support to office and vessel users.
  • Response to and resolve IT incidents and service requests in a timely manner.
  • Install, configure, and maintain virtual machines, desktop and laptop computers, printers, mobile devices and peripherals.
  • Monitor device performance and ensure their availability and reliability.
  • Install, configure and troubleshoot Windows operating systems and business applications.
  • Assist with user account administration, and access requests.
  • Support remote users using remote support tools.
  • Maintain IT asset records and documentation.
  • Escalate infrastructure and complex technical issues.
  • Assist with hardware deployments and equipment replacement.
  • Ensure IT policies and Cyber Security procedures are followed.
  • Liaise with vendors and suppliers when required.
  • Participate in IT projects as required.

Skills & Experience

  • A degree in Computer Science, Information Technology or a relevant IT qualification or Apprenticeship is desirable.
  • Previous experience in an IT support or Helpdesk role would be preferred.
  • Good knowledge of Windows 10 and Windows 11.
  • Basic Active Directory user administration.
  • Experience supporting desktop and laptop hardware.
  • Knowledge of printers and peripheral devices.
  • Basic knowledge of TCP/IP networking, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting.
  • Excellent troubleshooting skills.
  • Strong communication and user support skills.
  • Good organisational skills.
  • Ability to work independently and as part of a team.

A competitive package and long-term career prospects will be offered to the right candidate.

Please email your CV to Lomar Shipping at: careers@lomarshipping.com for the attention of the HR Manager.

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